TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from It's so easy! It's so easy once you have all information needed at hand. Will definitely use it next year.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for many years, I think it was even easier this year.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is quick and efficient I thought it was an easy and quick process to file for taxes; however in the middle of the process, it required me to upgrade. So it's not entirely free.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service Smooth and easy. Fun to do and the best part is that it's FREE!
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax can get glitchy with multiple states Turbo Tax gets super expensive when you have to choose the Premium edition given there are investments in stocks and when you have to file for more than one state. The fees ate up literally 1/3rd of my total returns which seems like a bad deal. Turbo Tax was also glitchy when dealing with multiple states. I had to ask one of the experts on Live to help out with it.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax does it again The program took me to all the fields needed to file my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from Great job Erika and my welcomer Great service I love whoever I got to see on my screen. She kindly welcomed me to turbo taxes services and answered all my questions. Erika helped me save a bunch of money and that is awesome :)
Date published: 2022-04-08
Rated 5 out of 5 by from good service glad to have new updates and i always use turbo tax .
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is helpful - but help me save time I've been using Turbo Tax since 2012, so obviously I like it, and I think it makes my life easier. And, believe me, it got me through some complicated stuff when I was selling stocks options at a previous job, but they need to recognize when they can save me time. They asked me for my checking account routing & account number on one screen, then asked for it again on another. I understand that the 2nd time is for security purposes, but when you pop over from the Fed return to the State return it should at least ask you if you want to use the same account that you just used with the Fed return. And my address, I believe I had to enter that a few extra times. I think Turbo Tax should look for more ways to save the customer (us) time by prefilling more fields.
Date published: 2022-04-08
Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6522
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from It's so easy! It's so easy once you have all information needed at hand. Will definitely use it next year.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for many years, I think it was even easier this year.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is quick and efficient I thought it was an easy and quick process to file for taxes; however in the middle of the process, it required me to upgrade. So it's not entirely free.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service Smooth and easy. Fun to do and the best part is that it's FREE!
Date published: 2022-04-08
Rated 3 out of 5 by from Turbo Tax can get glitchy with multiple states Turbo Tax gets super expensive when you have to choose the Premium edition given there are investments in stocks and when you have to file for more than one state. The fees ate up literally 1/3rd of my total returns which seems like a bad deal. Turbo Tax was also glitchy when dealing with multiple states. I had to ask one of the experts on Live to help out with it.
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax does it again The program took me to all the fields needed to file my taxes.
Date published: 2022-04-08
Rated 5 out of 5 by from Great job Erika and my welcomer Great service I love whoever I got to see on my screen. She kindly welcomed me to turbo taxes services and answered all my questions. Erika helped me save a bunch of money and that is awesome :)
Date published: 2022-04-08
Rated 5 out of 5 by from good service glad to have new updates and i always use turbo tax .
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax is helpful - but help me save time I've been using Turbo Tax since 2012, so obviously I like it, and I think it makes my life easier. And, believe me, it got me through some complicated stuff when I was selling stocks options at a previous job, but they need to recognize when they can save me time. They asked me for my checking account routing & account number on one screen, then asked for it again on another. I understand that the 2nd time is for security purposes, but when you pop over from the Fed return to the State return it should at least ask you if you want to use the same account that you just used with the Fed return. And my address, I believe I had to enter that a few extra times. I think Turbo Tax should look for more ways to save the customer (us) time by prefilling more fields.
Date published: 2022-04-08
Rated 1 out of 5 by from It It was not as easy as it has been in the past. I did not like how I was given a fee initially, but then there were hidden fees at the end. I have used other software to prepare taxes and they do not charge as much or have the hidden fees.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 6522