TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Tax is great The live help was focused on the product's features and she answered all of my questions. The process was smooth and straight forward
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is excellent I use Turbo Tax for the last five years. It is easy to use
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy It was very straight forward and easy I really liked it thanks
Date published: 2021-05-10
Rated 3 out of 5 by from TURBOTAX COULD BE CHEAPER WISH IT WAS CHEAPER SINCE EVERYONE USES IT PLEASSE LOWER PRICE
Date published: 2021-05-10
Rated 5 out of 5 by from awesome this is a very good software to help me figure out the tax return. I had a great experience. I will continue to use it next years.
Date published: 2021-05-10
Rated 3 out of 5 by from lots of glitches Hated not knowing how much it cost until the end--I will never use this format again. Buying the box from Costco as in past years would have been way cheaper. Still lots of glitches and difficult to find info. Still don't know why I ended up with farm income??? And why didn't TT know I had filed with it last year (and several years)--said I didn't finish last year?
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 6515
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as good as in the past In previous years, TT was smooth and flawless. This year it was more difficult to use. I had to re-enter data multiple times; had trouble correcting errors that it found. Very frustrating experience this year.
Date published: 2021-05-10
Rated 3 out of 5 by from Finally some help There is a bug in the download version of Turbotax impacting very few people. There is no way to delete dependents on a state return if they were entered in error. I was helped by Darnelle who showed me how to delete the state return and reenter (fed return OK)
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is Awesome! James was awesome will use your service next year.
Date published: 2021-05-10
Rated 3 out of 5 by from TOO MANY POP UPS and errors There were too many pop ups taking me to different sites that had no real bearing on my return. I also have had 5 different rejections of my form from the IRS. I have done what you said to do to fix the problem with no fix. Even your review process is insane.
Date published: 2021-05-10
Rated 4 out of 5 by from Turbo Tax is great The live help was focused on the product's features and she answered all of my questions. The process was smooth and straight forward
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo Tax is excellent I use Turbo Tax for the last five years. It is easy to use
Date published: 2021-05-10
Rated 5 out of 5 by from Very easy It was very straight forward and easy I really liked it thanks
Date published: 2021-05-10
Rated 3 out of 5 by from TURBOTAX COULD BE CHEAPER WISH IT WAS CHEAPER SINCE EVERYONE USES IT PLEASSE LOWER PRICE
Date published: 2021-05-10
Rated 5 out of 5 by from awesome this is a very good software to help me figure out the tax return. I had a great experience. I will continue to use it next years.
Date published: 2021-05-10
Rated 3 out of 5 by from lots of glitches Hated not knowing how much it cost until the end--I will never use this format again. Buying the box from Costco as in past years would have been way cheaper. Still lots of glitches and difficult to find info. Still don't know why I ended up with farm income??? And why didn't TT know I had filed with it last year (and several years)--said I didn't finish last year?
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 6515