TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbotax Error Cost Me a Year and $1000 Terrible software, failed to incorporate infomation that I put into the program. This made an error in my return that has taken more than a year to resolve.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome for being Free I use turbo Tax every year to do my taxes. It is pretty easy to use. I love it cause it is free. They do a good job walking you through the process of doing your taxes.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Is The Best I've tried other on line tax preparer and none of them come close to Turbo Tax, as for as being easy and having help available when needed during the process.
Date published: 2021-03-13
Rated 5 out of 5 by from Best to use I used turbo tax for the 1st time last year. so user friendly. Takes you step by step.. EASY!
Date published: 2021-03-13
Rated 3 out of 5 by from Great until I almost finished Everything was great until it was time to pay for the state filing. The screen that required completion for paying by credit card was too large to fit on the screen of my laptop or my monitor so I couldn't access the continue button. That resulted in having to go back to have the fees deducted from my return . That cost me an additional $40.00. Which I think was done on purpose. In the future I may not used Turbo tax although I have since the mid 1990s
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is easy and user friendly TurboTax was pretty easy to use and when I needed to fix an error a Turbo Expert made the process very simple
Date published: 2021-03-13
Rated 5 out of 5 by from i liked it made my first time doing my own taxes easy it was cool
Date published: 2021-03-13
Rated 5 out of 5 by from EASY TAX PREP Very easy to understand and use. I'll be using Turbo Tax forever!!
Date published: 2021-03-13
Rated 2 out of 5 by from if you hadn't broken the download.... For years you have successfully taken downloads/transfers from Edward Jones. One year they were missing a flag field and when we reported this, it was fixed within a few weeks. Well this year (2020 filing) your download/transfer again had an issue (after working perfectly for many years). But your answer was 'manually key in the missing flag field'. UNACCEPTABLE. Fix it for next year or count me an ex-customer
Date published: 2021-03-13
Rated 5 out of 5 by from AWESOME BEST EXPERIENCE EVER AND EASY TO USE WOULD HIGHLY RECOMENDED
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6485
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbotax Error Cost Me a Year and $1000 Terrible software, failed to incorporate infomation that I put into the program. This made an error in my return that has taken more than a year to resolve.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax is awesome for being Free I use turbo Tax every year to do my taxes. It is pretty easy to use. I love it cause it is free. They do a good job walking you through the process of doing your taxes.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Is The Best I've tried other on line tax preparer and none of them come close to Turbo Tax, as for as being easy and having help available when needed during the process.
Date published: 2021-03-13
Rated 5 out of 5 by from Best to use I used turbo tax for the 1st time last year. so user friendly. Takes you step by step.. EASY!
Date published: 2021-03-13
Rated 3 out of 5 by from Great until I almost finished Everything was great until it was time to pay for the state filing. The screen that required completion for paying by credit card was too large to fit on the screen of my laptop or my monitor so I couldn't access the continue button. That resulted in having to go back to have the fees deducted from my return . That cost me an additional $40.00. Which I think was done on purpose. In the future I may not used Turbo tax although I have since the mid 1990s
Date published: 2021-03-13
Rated 5 out of 5 by from TurboTax is easy and user friendly TurboTax was pretty easy to use and when I needed to fix an error a Turbo Expert made the process very simple
Date published: 2021-03-13
Rated 5 out of 5 by from i liked it made my first time doing my own taxes easy it was cool
Date published: 2021-03-13
Rated 5 out of 5 by from EASY TAX PREP Very easy to understand and use. I'll be using Turbo Tax forever!!
Date published: 2021-03-13
Rated 2 out of 5 by from if you hadn't broken the download.... For years you have successfully taken downloads/transfers from Edward Jones. One year they were missing a flag field and when we reported this, it was fixed within a few weeks. Well this year (2020 filing) your download/transfer again had an issue (after working perfectly for many years). But your answer was 'manually key in the missing flag field'. UNACCEPTABLE. Fix it for next year or count me an ex-customer
Date published: 2021-03-13
Rated 5 out of 5 by from AWESOME BEST EXPERIENCE EVER AND EASY TO USE WOULD HIGHLY RECOMENDED
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6485