TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Good product but need more guidance links I've been using TurboTax for the 13 years. While it's a good online product, you still need to do some work around making it more intuitive and user-friendly when it come to "fixing issues" part after everything is complete. It points to what the issue is but doesn't really explain how exactly to fix it. Like the Section 179 deduction part: - it's a frustrating process without links to specific sections of the return and clear guidance on what exactly to fix. I had to go through the same loop like 15-20 times trying to figure what it wants from me. Kept putting me through the same circle of the section 179 deduction on form 4562
Date published: 2022-02-27
Rated 5 out of 5 by from easy and fast I been filing my taxes with turbo tax for 8 years and so far is been good
Date published: 2022-02-27
Rated 5 out of 5 by from Got Back 5 Times what I Expected Upload pics, answer questions, get money. 10/10 would recommend
Date published: 2022-02-27
Rated 5 out of 5 by from It’s good Happy and cool and very useful. I love it and it helped bring happiness
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to use! Stress free and easy to use! Step by step to insure that my return was accurate and i didn't miss any credits i may be entitled to. highly recommend
Date published: 2022-02-27
Rated 5 out of 5 by from All done Taxes are easier and relatively painless with TurboTax
Date published: 2022-02-27
Rated 4 out of 5 by from Very Helpful At first I was nervous but it wasnt that difficult
Date published: 2022-02-27
Rated 5 out of 5 by from EASY Online is easy to use and has helpful information if your are stuck on a specific topic
Date published: 2022-02-27
Rated 5 out of 5 by from TOTAL CONFIDENCE in TURBOTAX I have used Turbotax for several years now and believe they do the most thorough job walking you thru your taxes. This year as I was working on my taxes I answered a survey question in a negative way because it looked like I might have to pay instead of getting a refund. This was because I had not completed everything yet. But because of my answer a Turbotax representative called me to inquire about my response! They wanted to help me get everything done and offered me help over the phone. I was truly impressed by their level of customer service!
Date published: 2022-02-27
Rated 5 out of 5 by from Easy, simple, and best guiding Breaks down every piece of information to understand and make no mistakes.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6481
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good product but need more guidance links I've been using TurboTax for the 13 years. While it's a good online product, you still need to do some work around making it more intuitive and user-friendly when it come to "fixing issues" part after everything is complete. It points to what the issue is but doesn't really explain how exactly to fix it. Like the Section 179 deduction part: - it's a frustrating process without links to specific sections of the return and clear guidance on what exactly to fix. I had to go through the same loop like 15-20 times trying to figure what it wants from me. Kept putting me through the same circle of the section 179 deduction on form 4562
Date published: 2022-02-27
Rated 5 out of 5 by from easy and fast I been filing my taxes with turbo tax for 8 years and so far is been good
Date published: 2022-02-27
Rated 5 out of 5 by from Got Back 5 Times what I Expected Upload pics, answer questions, get money. 10/10 would recommend
Date published: 2022-02-27
Rated 5 out of 5 by from It’s good Happy and cool and very useful. I love it and it helped bring happiness
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to use! Stress free and easy to use! Step by step to insure that my return was accurate and i didn't miss any credits i may be entitled to. highly recommend
Date published: 2022-02-27
Rated 5 out of 5 by from All done Taxes are easier and relatively painless with TurboTax
Date published: 2022-02-27
Rated 4 out of 5 by from Very Helpful At first I was nervous but it wasnt that difficult
Date published: 2022-02-27
Rated 5 out of 5 by from EASY Online is easy to use and has helpful information if your are stuck on a specific topic
Date published: 2022-02-27
Rated 5 out of 5 by from TOTAL CONFIDENCE in TURBOTAX I have used Turbotax for several years now and believe they do the most thorough job walking you thru your taxes. This year as I was working on my taxes I answered a survey question in a negative way because it looked like I might have to pay instead of getting a refund. This was because I had not completed everything yet. But because of my answer a Turbotax representative called me to inquire about my response! They wanted to help me get everything done and offered me help over the phone. I was truly impressed by their level of customer service!
Date published: 2022-02-27
Rated 5 out of 5 by from Easy, simple, and best guiding Breaks down every piece of information to understand and make no mistakes.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6481