TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Love it!! So easy to use,,nice have info imported from last year.
Date published: 2021-02-24
Rated 4 out of 5 by from There're some issues but Christopher made it good First problem is that i got a continued "needs review" message which wouldn't go away. I got live help and the first associate said there's a problem with my Mac screen as a needed review box was hidden behind the chat box. The second agent, Christopher was able to do a work around and I sincerely thanked him for for sticking with me on what I told him I realize was a taxing situation for him as well as me. I wish there was some means of having voice available so that we cold have possibly moved forward more quickly. I don't have a USA number but could have made a Skype call to any USA number.
Date published: 2021-02-24
Rated 4 out of 5 by from Mostly Great Service Very helpful in filing my tax return. The one downside is that it wouldn't let me electronically transmit my Utah state return because it picked up an error, but the system refused to let me edit or fix said error. Keeps it from being perfect, but mostly a great service.
Date published: 2021-02-24
Rated 5 out of 5 by from SIMPLE THANK YOU FOR MAKING THIS SUCH AN EASY PROCESS! YOUR THE BEST!
Date published: 2021-02-24
Rated 5 out of 5 by from Our tax expert was amazing! Everything went well. Our Tax Expert Stephen was amazing!
Date published: 2021-02-24
Rated 3 out of 5 by from A lot of underlying upgrade fees... This is my third year using TurboTax online to file my taxes. I graduated form college in 2020 so I this was my third year filing with TurboTax as a student. In the past I never had to "upgrade editions" while filing, but this year after I input all of my information I was told that the student package was not available in the basic edition. In order to continue filing I had to pay $40 for an upgraded edition. I understand fees can increase; however, it was the exact same process and information as the previous years, and yet this was the first year I was stuck with this fee. Also annoying that I was not made aware of this fee until after I put in all of my information...
Date published: 2021-02-24
Rated 3 out of 5 by from Forms suck App won’t let you delete old forms, and forces you to review them
Date published: 2021-02-24
Rated 4 out of 5 by from Easy to input PROS: Easy to navigate menus Takes you through step by step Keeps all your records and past tax filings online Does both State and Federal taxes Free help based on AI Help section (not a live person) CONS: Some of the tax categories need better explanation (had to use Google to get further explanation) A little expensive with discount $70 federal and $40 state filing Extra $50 for MAX protection and Tax Advisor Had problems importing my tax information because my password from Schwab included a special character (-,+, /, <,>,:) Several times I had to restate my question in the help section until I got the right answer
Date published: 2021-02-24
Rated 5 out of 5 by from easy Simple and fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great, Easy to work with Easy to understand. Anyone could do it by themselves.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 649
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Love it!! So easy to use,,nice have info imported from last year.
Date published: 2021-02-24
Rated 4 out of 5 by from There're some issues but Christopher made it good First problem is that i got a continued "needs review" message which wouldn't go away. I got live help and the first associate said there's a problem with my Mac screen as a needed review box was hidden behind the chat box. The second agent, Christopher was able to do a work around and I sincerely thanked him for for sticking with me on what I told him I realize was a taxing situation for him as well as me. I wish there was some means of having voice available so that we cold have possibly moved forward more quickly. I don't have a USA number but could have made a Skype call to any USA number.
Date published: 2021-02-24
Rated 4 out of 5 by from Mostly Great Service Very helpful in filing my tax return. The one downside is that it wouldn't let me electronically transmit my Utah state return because it picked up an error, but the system refused to let me edit or fix said error. Keeps it from being perfect, but mostly a great service.
Date published: 2021-02-24
Rated 5 out of 5 by from SIMPLE THANK YOU FOR MAKING THIS SUCH AN EASY PROCESS! YOUR THE BEST!
Date published: 2021-02-24
Rated 5 out of 5 by from Our tax expert was amazing! Everything went well. Our Tax Expert Stephen was amazing!
Date published: 2021-02-24
Rated 3 out of 5 by from A lot of underlying upgrade fees... This is my third year using TurboTax online to file my taxes. I graduated form college in 2020 so I this was my third year filing with TurboTax as a student. In the past I never had to "upgrade editions" while filing, but this year after I input all of my information I was told that the student package was not available in the basic edition. In order to continue filing I had to pay $40 for an upgraded edition. I understand fees can increase; however, it was the exact same process and information as the previous years, and yet this was the first year I was stuck with this fee. Also annoying that I was not made aware of this fee until after I put in all of my information...
Date published: 2021-02-24
Rated 3 out of 5 by from Forms suck App won’t let you delete old forms, and forces you to review them
Date published: 2021-02-24
Rated 4 out of 5 by from Easy to input PROS: Easy to navigate menus Takes you through step by step Keeps all your records and past tax filings online Does both State and Federal taxes Free help based on AI Help section (not a live person) CONS: Some of the tax categories need better explanation (had to use Google to get further explanation) A little expensive with discount $70 federal and $40 state filing Extra $50 for MAX protection and Tax Advisor Had problems importing my tax information because my password from Schwab included a special character (-,+, /, <,>,:) Several times I had to restate my question in the help section until I got the right answer
Date published: 2021-02-24
Rated 5 out of 5 by from easy Simple and fast!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-02-24
Rated 5 out of 5 by from Great, Easy to work with Easy to understand. Anyone could do it by themselves.
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 649