TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
Rated 5 out of 5 by from loved it! It was a very easy process. They gave good walkthrough instructions. I will be using Turbo Tax again.
Date published: 2022-02-27
Rated 5 out of 5 by from Once again Turbo Tax has been my go to for taxes The language is simple with a lot of helps and explanations.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great! Easy to use and convenient. Thank you!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Works For Me I have been using another online Prep. With Turbo Tax it was easier and got more money and was able to e file
Date published: 2022-02-27
Rated 5 out of 5 by from Love TurboTax!! Always a great experience, this is our 8th year I believe to use TurboTax and it has just gotten better over the years. The ability to scan and upload our forms to autofill the information is FANTASTIC!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbo Tax Online works - Desktop does not. I purchased Turbo Tax Desktop Deluxe. Found out it was incapable of importing crypto currency transactions. Found out from the help section that only Turbo Tax Premier would do the crypto part so I spent more money and upgraded. I missed that it was only Turbo Tax ONLINE because it wasn't clear would do the crypto, not the desktop version. So I spent more money and updated my desktop application to find out it doesn't work for Crypto. Then I called customer service and wasted a half-hour with someone who I could barely understand and who never understood my question about whether or not the desktop version would do crypto calculations. So I (regrettably) swore at him, hung up and called back. After another 20 minutes (10 min. for the callback, another 10 to look up the info) the next person confirmed that only the online version would work (not Dekstop version) but also stated that I couldn't get a refund for the Premier desktop version I already purchased (I'm not done trying for that yet). I've used Turbo Tax for years, but I'll probably just use HR Block or a service with a competent human next year. This has been a frustrating experience.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is quick and easy to use. Great experience quick and easy. No hassles will use next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax gets it done!! Great product with simple step-by-step instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Making tax time easy The simple way to file your taxes. Turbo Tax makes this process so simple.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6479
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is The Best Turbo Tax is the easiest to use. No issues at all. Will use again and recommend to others.
Date published: 2022-02-27
Rated 5 out of 5 by from loved it! It was a very easy process. They gave good walkthrough instructions. I will be using Turbo Tax again.
Date published: 2022-02-27
Rated 5 out of 5 by from Once again Turbo Tax has been my go to for taxes The language is simple with a lot of helps and explanations.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great! Easy to use and convenient. Thank you!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Works For Me I have been using another online Prep. With Turbo Tax it was easier and got more money and was able to e file
Date published: 2022-02-27
Rated 5 out of 5 by from Love TurboTax!! Always a great experience, this is our 8th year I believe to use TurboTax and it has just gotten better over the years. The ability to scan and upload our forms to autofill the information is FANTASTIC!!!!
Date published: 2022-02-27
Rated 3 out of 5 by from Turbo Tax Online works - Desktop does not. I purchased Turbo Tax Desktop Deluxe. Found out it was incapable of importing crypto currency transactions. Found out from the help section that only Turbo Tax Premier would do the crypto part so I spent more money and upgraded. I missed that it was only Turbo Tax ONLINE because it wasn't clear would do the crypto, not the desktop version. So I spent more money and updated my desktop application to find out it doesn't work for Crypto. Then I called customer service and wasted a half-hour with someone who I could barely understand and who never understood my question about whether or not the desktop version would do crypto calculations. So I (regrettably) swore at him, hung up and called back. After another 20 minutes (10 min. for the callback, another 10 to look up the info) the next person confirmed that only the online version would work (not Dekstop version) but also stated that I couldn't get a refund for the Premier desktop version I already purchased (I'm not done trying for that yet). I've used Turbo Tax for years, but I'll probably just use HR Block or a service with a competent human next year. This has been a frustrating experience.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is quick and easy to use. Great experience quick and easy. No hassles will use next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax gets it done!! Great product with simple step-by-step instructions.
Date published: 2022-02-27
Rated 5 out of 5 by from Making tax time easy The simple way to file your taxes. Turbo Tax makes this process so simple.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6479