TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from All is great All went great for the first-time filer, and this was easy.
Date published: 2022-04-19
Rated 3 out of 5 by from just okay for a corporation Many parts of are easy to use and the step by step is helpful for the routine things. However, for non-routine things there is not much help available in the help menu. Most companies were impacted in 2021 by the Employee Retention credit (ERC). However, this is not mentioned anywhere in the step by step questions nor easily found in the help. I had to refer to the IRS form instructions and google to figure out how to deal with that. Also, was completed frustrated to find out I could not file the federal extension electronically. Also, certain states, like South Carolina can be filled out online but then have to be mailed, which is frustrating, but I forgot that until after I had purchased the software.
Date published: 2022-04-19
Rated 1 out of 5 by from Overpriced and Glitchy It was way more expensive to file through Turbo Tax than other websites based on what I needed but you don't see the price until you've gone through and put everything in. The State Filing process also made me answer the same menus/questions over and over and over again and kept reloading until it finally went through.
Date published: 2022-04-19
Rated 5 out of 5 by from Always easy I can always count on TT to be quick and helpful every year
Date published: 2022-04-19
Rated 4 out of 5 by from Great tool! This was fast and easy! Thank you fo that service.
Date published: 2022-04-19
Rated 5 out of 5 by from Year After Year, Always Works! Turbo Tax does an outstanding job of walking you through all of your tax possibilities
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax always works Fast & simple. The walkthrough was self-explanatory
Date published: 2022-04-19
Rated 5 out of 5 by from Love it! Convenient, affordable and easy… Highly recommended !
Date published: 2022-04-19
Rated 5 out of 5 by from Love using Turbo Tax Simple and easy way to taxes! Good explanations and information when you need it too!
Date published: 2022-04-19
Rated 2 out of 5 by from Customer Service is hard to reach I had a last minute validation failure. I fixed the data but it was going in circles. No way to reach customer service.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6475
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from All is great All went great for the first-time filer, and this was easy.
Date published: 2022-04-19
Rated 3 out of 5 by from just okay for a corporation Many parts of are easy to use and the step by step is helpful for the routine things. However, for non-routine things there is not much help available in the help menu. Most companies were impacted in 2021 by the Employee Retention credit (ERC). However, this is not mentioned anywhere in the step by step questions nor easily found in the help. I had to refer to the IRS form instructions and google to figure out how to deal with that. Also, was completed frustrated to find out I could not file the federal extension electronically. Also, certain states, like South Carolina can be filled out online but then have to be mailed, which is frustrating, but I forgot that until after I had purchased the software.
Date published: 2022-04-19
Rated 1 out of 5 by from Overpriced and Glitchy It was way more expensive to file through Turbo Tax than other websites based on what I needed but you don't see the price until you've gone through and put everything in. The State Filing process also made me answer the same menus/questions over and over and over again and kept reloading until it finally went through.
Date published: 2022-04-19
Rated 5 out of 5 by from Always easy I can always count on TT to be quick and helpful every year
Date published: 2022-04-19
Rated 4 out of 5 by from Great tool! This was fast and easy! Thank you fo that service.
Date published: 2022-04-19
Rated 5 out of 5 by from Year After Year, Always Works! Turbo Tax does an outstanding job of walking you through all of your tax possibilities
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax always works Fast & simple. The walkthrough was self-explanatory
Date published: 2022-04-19
Rated 5 out of 5 by from Love it! Convenient, affordable and easy… Highly recommended !
Date published: 2022-04-19
Rated 5 out of 5 by from Love using Turbo Tax Simple and easy way to taxes! Good explanations and information when you need it too!
Date published: 2022-04-19
Rated 2 out of 5 by from Customer Service is hard to reach I had a last minute validation failure. I fixed the data but it was going in circles. No way to reach customer service.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 6475