TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Superior customer service After years of using Turbo Tax I had an issue with updating a CD version before submitting my return. The fixes online and the patch did not correct my issue. After a conversation with customer service she gave me access to a downloaded version. Much to my surprise I did not have to reenter all the information. AWESOME AWESOME AWESOME and seamless help. See you in tax season 2021.
Date published: 2021-04-05
Rated 5 out of 5 by from Hasn't been wrong yet! I've been using it for years, and it hasn't been wrong yet!
Date published: 2021-04-05
Rated 5 out of 5 by from The ONLY tax filing system I trust I am not an accountant, I don't have extra money to pay someone to file for me, when I became an adult I didn't know what tax credits were or what I was eligible for, I can be forgetful, I HATE filling out and mailing paperwork, and I am not a trusting individual when it comes to sharing my personal information online. Thanks to TurboTax, I no longer have panic attacks thinking about April 15th. Trust me when I say that you're in good hands with them.
Date published: 2021-04-05
Rated 5 out of 5 by from I like turbotax very much I like to be able to do my own taxes and have my questions answer right at the moment.
Date published: 2021-04-05
Rated 5 out of 5 by from Fast and Easy Loved the process will definitely use it again next year
Date published: 2021-04-05
Rated 5 out of 5 by from TURBO TAX IS DEFINITELY AWESOME EASY, QUIET, PRIVATE, QUICK, SAFE, CONVENIENT AND IT LEAVES ME CONFIDENT. TURBO TAX ALMOST MAKES ME LIKE THE PROCESS OF DOING MY TAXES.
Date published: 2021-04-05
Rated 4 out of 5 by from Easy Once You Get Used To It Comprehensive, even for relatively complex return involving Foreign Tax Credit, foreign holdings, investments, etc. I've gotten used to a using a combination of the EasyStep and Forms, but it may be a bit overwhelming if using it for the first time.
Date published: 2021-04-05
Rated 2 out of 5 by from Charged for Deluxe We were charged for Deluxe even after we clicked that we didn't want it half a dozen times
Date published: 2021-04-05
Rated 5 out of 5 by from Tubo tax is easy to use and saves you money Turbo Tax saved me money and time. I did my own taxes from my home, simple and easy to use.
Date published: 2021-04-05
Rated 5 out of 5 by from I think the real person advice is awesome One nagging issue upon the filing process emerge, but it was resolved by the assistance of Turbo tax Advisory Personnel, that was awesome.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6458
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Superior customer service After years of using Turbo Tax I had an issue with updating a CD version before submitting my return. The fixes online and the patch did not correct my issue. After a conversation with customer service she gave me access to a downloaded version. Much to my surprise I did not have to reenter all the information. AWESOME AWESOME AWESOME and seamless help. See you in tax season 2021.
Date published: 2021-04-05
Rated 5 out of 5 by from Hasn't been wrong yet! I've been using it for years, and it hasn't been wrong yet!
Date published: 2021-04-05
Rated 5 out of 5 by from The ONLY tax filing system I trust I am not an accountant, I don't have extra money to pay someone to file for me, when I became an adult I didn't know what tax credits were or what I was eligible for, I can be forgetful, I HATE filling out and mailing paperwork, and I am not a trusting individual when it comes to sharing my personal information online. Thanks to TurboTax, I no longer have panic attacks thinking about April 15th. Trust me when I say that you're in good hands with them.
Date published: 2021-04-05
Rated 5 out of 5 by from I like turbotax very much I like to be able to do my own taxes and have my questions answer right at the moment.
Date published: 2021-04-05
Rated 5 out of 5 by from Fast and Easy Loved the process will definitely use it again next year
Date published: 2021-04-05
Rated 5 out of 5 by from TURBO TAX IS DEFINITELY AWESOME EASY, QUIET, PRIVATE, QUICK, SAFE, CONVENIENT AND IT LEAVES ME CONFIDENT. TURBO TAX ALMOST MAKES ME LIKE THE PROCESS OF DOING MY TAXES.
Date published: 2021-04-05
Rated 4 out of 5 by from Easy Once You Get Used To It Comprehensive, even for relatively complex return involving Foreign Tax Credit, foreign holdings, investments, etc. I've gotten used to a using a combination of the EasyStep and Forms, but it may be a bit overwhelming if using it for the first time.
Date published: 2021-04-05
Rated 2 out of 5 by from Charged for Deluxe We were charged for Deluxe even after we clicked that we didn't want it half a dozen times
Date published: 2021-04-05
Rated 5 out of 5 by from Tubo tax is easy to use and saves you money Turbo Tax saved me money and time. I did my own taxes from my home, simple and easy to use.
Date published: 2021-04-05
Rated 5 out of 5 by from I think the real person advice is awesome One nagging issue upon the filing process emerge, but it was resolved by the assistance of Turbo tax Advisory Personnel, that was awesome.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 6458