TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 1 out of 5 by from This was awful I have been trying to file my taxes since February 1 I’ve been proceeded to have help from a “expert” and they didn’t do anything. And then proceeded to file everything on my own today and believe that they went through in to check on them 21 days later and realize that they did not go through then having to pay close to $100 to the file them.
Date published: 2022-02-27
Rated 5 out of 5 by from Up to date to Help! Turbo Tax has really helped this year with all the changes in the country.... they really helped me feel at ease to hit submit on my return!!!
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax is an easy product to follow. It asked the right questions, up front so you don't have to go through unnecessary steps, such as W2, SSA, Pension. It was like hands free. I recommend turbo tax to all my family and friends.
Date published: 2022-02-27
Rated 5 out of 5 by from Great experience in doing taxes Really helped to have the chat function to figure out little things
Date published: 2022-02-27
Rated 3 out of 5 by from First time user of full service Maybe next year I would have a better handle on the time expectation.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great I am a disabled veteran and turbo tax is easy for me to use. My son also used it this year for the first time.
Date published: 2022-02-27
Rated 5 out of 5 by from Thanks as always Good stuff. very helpful. I use it every year. Like the changes this year.
Date published: 2022-02-27
Rated 3 out of 5 by from Used TurboTax for 20+ Years Usually goes fine. This year had two problems, #1 Downloading ETRADE banking forms, fought with it multiple times before it finally loaded, it was unclear if the error message "internal server error" was an ETRADE issue or a TurboTax issue. Eventually worked not sure what changed. #2 Buying additional state for filing locked up continuous spinning circle on auto fill of Billing Address. Fought for several hours on this. After trying many things eventually worked. Not clear if it was clearing Chrome Cache, or finishing Edge browser setup steps or reboot that fixed it. Since it was first less than good experience with Turbotax I will excuse the issues. Software suggestion to buy a code by calling turbotax was unsuccessful They had no idea what I was talking about.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome turbo tax was very self-explanatory and it was my first time. I am very pleased.
Date published: 2022-02-27
Rated 5 out of 5 by from never a problem We've been using turbo tax for 8 or 9 years now - never a problem.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6453
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from This was awful I have been trying to file my taxes since February 1 I’ve been proceeded to have help from a “expert” and they didn’t do anything. And then proceeded to file everything on my own today and believe that they went through in to check on them 21 days later and realize that they did not go through then having to pay close to $100 to the file them.
Date published: 2022-02-27
Rated 5 out of 5 by from Up to date to Help! Turbo Tax has really helped this year with all the changes in the country.... they really helped me feel at ease to hit submit on my return!!!
Date published: 2022-02-27
Rated 5 out of 5 by from TURBO TAX IS AWESOME Turbo tax is an easy product to follow. It asked the right questions, up front so you don't have to go through unnecessary steps, such as W2, SSA, Pension. It was like hands free. I recommend turbo tax to all my family and friends.
Date published: 2022-02-27
Rated 5 out of 5 by from Great experience in doing taxes Really helped to have the chat function to figure out little things
Date published: 2022-02-27
Rated 3 out of 5 by from First time user of full service Maybe next year I would have a better handle on the time expectation.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax is great I am a disabled veteran and turbo tax is easy for me to use. My son also used it this year for the first time.
Date published: 2022-02-27
Rated 5 out of 5 by from Thanks as always Good stuff. very helpful. I use it every year. Like the changes this year.
Date published: 2022-02-27
Rated 3 out of 5 by from Used TurboTax for 20+ Years Usually goes fine. This year had two problems, #1 Downloading ETRADE banking forms, fought with it multiple times before it finally loaded, it was unclear if the error message "internal server error" was an ETRADE issue or a TurboTax issue. Eventually worked not sure what changed. #2 Buying additional state for filing locked up continuous spinning circle on auto fill of Billing Address. Fought for several hours on this. After trying many things eventually worked. Not clear if it was clearing Chrome Cache, or finishing Edge browser setup steps or reboot that fixed it. Since it was first less than good experience with Turbotax I will excuse the issues. Software suggestion to buy a code by calling turbotax was unsuccessful They had no idea what I was talking about.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome turbo tax was very self-explanatory and it was my first time. I am very pleased.
Date published: 2022-02-27
Rated 5 out of 5 by from never a problem We've been using turbo tax for 8 or 9 years now - never a problem.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6453