TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Thanks for the help, but website was misleading I decided to file my taxes online this year after seeing ads from TurboTax claiming I could file online for free. However, after filling out my tax information, I was then prompted to purchase TurboTax Live Deluxe before I could file my taxes. There was apparently no other way I could file my taxes on the website, so I made the purchase thinking it would be refunded. Turns out it wasn't, and I ended up paying >$100 more than what I would have for an ordinary edition of TurboTax. I've used TurboTax every year and I am happy with it, but this ordeal has really rubbed me the wrong way and I hope it can be sorted out, as I requested a refund almost immediately. Not sure if I was misled or misinformed, but despite being advertised as free, I've ended up paying more than what I normally do to file my taxes this year.
Date published: 2022-02-27
Rated 2 out of 5 by from It's okay. TurboTax is easy and I appreciate that, but it's cheaper for me to use someone locally. I wanted to do the free addition, but have an HSA. Okay, no biggie. I'll pay $39. But they charge that for both the state and federal, not just one. Disappointed.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo tax is awesome The best thing ever would use all the time recommended to everyone.
Date published: 2022-02-27
Rated 4 out of 5 by from easy and simple easy way to do taxes on your own if you need help the3y help .
Date published: 2022-02-27
Rated 5 out of 5 by from Nice! Thank you, I am really happy with the way it was helping complete my income taxes.
Date published: 2022-02-27
Rated 5 out of 5 by from FAST, EASY AND SIMPLE Followed the easy instructions and individual pages calling for numbers and documentation. Spoke to Cynthia who on a Saturday night assisted me with resolving two important issues satisfactorily.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome i love how easy it is to use this site i recomend it to everyone
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes the entire process smooth, would recommend!
Date published: 2022-02-27
Rated 5 out of 5 by from 8 years of excellent service 5 stars as expected, i will continue to use every year
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use! It is always easy to use and when there is a question Turbo Tax is there with a response.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6450
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Thanks for the help, but website was misleading I decided to file my taxes online this year after seeing ads from TurboTax claiming I could file online for free. However, after filling out my tax information, I was then prompted to purchase TurboTax Live Deluxe before I could file my taxes. There was apparently no other way I could file my taxes on the website, so I made the purchase thinking it would be refunded. Turns out it wasn't, and I ended up paying >$100 more than what I would have for an ordinary edition of TurboTax. I've used TurboTax every year and I am happy with it, but this ordeal has really rubbed me the wrong way and I hope it can be sorted out, as I requested a refund almost immediately. Not sure if I was misled or misinformed, but despite being advertised as free, I've ended up paying more than what I normally do to file my taxes this year.
Date published: 2022-02-27
Rated 2 out of 5 by from It's okay. TurboTax is easy and I appreciate that, but it's cheaper for me to use someone locally. I wanted to do the free addition, but have an HSA. Okay, no biggie. I'll pay $39. But they charge that for both the state and federal, not just one. Disappointed.
Date published: 2022-02-27
Rated 4 out of 5 by from Turbo tax is awesome The best thing ever would use all the time recommended to everyone.
Date published: 2022-02-27
Rated 4 out of 5 by from easy and simple easy way to do taxes on your own if you need help the3y help .
Date published: 2022-02-27
Rated 5 out of 5 by from Nice! Thank you, I am really happy with the way it was helping complete my income taxes.
Date published: 2022-02-27
Rated 5 out of 5 by from FAST, EASY AND SIMPLE Followed the easy instructions and individual pages calling for numbers and documentation. Spoke to Cynthia who on a Saturday night assisted me with resolving two important issues satisfactorily.
Date published: 2022-02-27
Rated 5 out of 5 by from turbo tax is awesome i love how easy it is to use this site i recomend it to everyone
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo Tax Turbo Tax makes the entire process smooth, would recommend!
Date published: 2022-02-27
Rated 5 out of 5 by from 8 years of excellent service 5 stars as expected, i will continue to use every year
Date published: 2022-02-27
Rated 5 out of 5 by from Easy to Use! It is always easy to use and when there is a question Turbo Tax is there with a response.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6450