TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from No complaints. Fast and Easy! No complaints. Fast and Easy! Needed to use the online expert twice and both times resolved my concerns. It was better than going to a in person session having to carry all of my paper work and spending half a day outside my house of comfort.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is my go to! Easy to complete and file - this is my second year using it.
Date published: 2021-03-15
Rated 5 out of 5 by from This is cool. It's easy and fun to use. Great experience! Will use again.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is Awesome great customer support with knowledgable representatives.
Date published: 2021-03-15
Rated 5 out of 5 by from Basically awesome The same as last year perfect and rite to the point
Date published: 2021-03-15
Rated 4 out of 5 by from Excellent for Federal, ok for State TurboTax continues to be a great place to prepare my corporate (subchapter S) business tax return. The strength of this product is with federal tax returns. The weakness is in the filing of my NJ state tax return. It isn't as clear and forces a lot of repeat reviews.
Date published: 2021-03-15
Rated 1 out of 5 by from Was told would need a CPA Had a problem with the software telling me to make a change, but not allowing me to make said change. Asked customer support to call me. After about a half hour they returned my call. The software would not allow us to do a screen share, so the customer service person did their best to troubleshoot with my description of what was going on. Needless to say, that didn't get far. They also told me that since I'm a new business owner and not a tax expert I would need to talk to a tax professional because TurboTax is not a replacement for a CPA. I assumed they were trying to upsell me a service, but they then proceeded to tell me that TurboTax's CPAs don't support TurboTax Business edition. So I paid more than $200 for glitchy software and told that I shouldn't use said software without a CPA, but not a TurboTax CPA because they don't support their own software. Good to know I should have gone elsewhere.
Date published: 2021-03-15
Rated 1 out of 5 by from Absolute joke!!! DO NOT PAY FOR ADDITIONAL SERVICE Turbotax: "we are having our tax professionals review your information before you send it.... looks like its good to go!" me: files return me: immediately get an email saying my return was rejected
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax was really good. I have used turbo tax for the last three years and I love them
Date published: 2021-03-15
Rated 4 out of 5 by from Good software Im glad i was able to use this software. it will be better if i can use this on a macbook. i had to go buy a windows laptop to use this software.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6431
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from No complaints. Fast and Easy! No complaints. Fast and Easy! Needed to use the online expert twice and both times resolved my concerns. It was better than going to a in person session having to carry all of my paper work and spending half a day outside my house of comfort.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is my go to! Easy to complete and file - this is my second year using it.
Date published: 2021-03-15
Rated 5 out of 5 by from This is cool. It's easy and fun to use. Great experience! Will use again.
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax is Awesome great customer support with knowledgable representatives.
Date published: 2021-03-15
Rated 5 out of 5 by from Basically awesome The same as last year perfect and rite to the point
Date published: 2021-03-15
Rated 4 out of 5 by from Excellent for Federal, ok for State TurboTax continues to be a great place to prepare my corporate (subchapter S) business tax return. The strength of this product is with federal tax returns. The weakness is in the filing of my NJ state tax return. It isn't as clear and forces a lot of repeat reviews.
Date published: 2021-03-15
Rated 1 out of 5 by from Was told would need a CPA Had a problem with the software telling me to make a change, but not allowing me to make said change. Asked customer support to call me. After about a half hour they returned my call. The software would not allow us to do a screen share, so the customer service person did their best to troubleshoot with my description of what was going on. Needless to say, that didn't get far. They also told me that since I'm a new business owner and not a tax expert I would need to talk to a tax professional because TurboTax is not a replacement for a CPA. I assumed they were trying to upsell me a service, but they then proceeded to tell me that TurboTax's CPAs don't support TurboTax Business edition. So I paid more than $200 for glitchy software and told that I shouldn't use said software without a CPA, but not a TurboTax CPA because they don't support their own software. Good to know I should have gone elsewhere.
Date published: 2021-03-15
Rated 1 out of 5 by from Absolute joke!!! DO NOT PAY FOR ADDITIONAL SERVICE Turbotax: "we are having our tax professionals review your information before you send it.... looks like its good to go!" me: files return me: immediately get an email saying my return was rejected
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax was really good. I have used turbo tax for the last three years and I love them
Date published: 2021-03-15
Rated 4 out of 5 by from Good software Im glad i was able to use this software. it will be better if i can use this on a macbook. i had to go buy a windows laptop to use this software.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6431