TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Perfect Very easy and perfect to do..Love working with Turbo Tax
Date published: 2021-05-13
Rated 2 out of 5 by from Good Software, A bit Spammy, Can't use Overseas I have two major problems that drop what would be an otherwise excellent rating. 1. You have to use a US based Credit/Debit card to pay for using Turbotax: If this were disclosed up front it would at least be less frustrating. But it still disqualifies me, a US Citizen living overseas from using the software in the future. US Banks will not issue credit cards to a foreign physical address. I had to depend on family in the states to use their card to pay my fees. This is absolutely ridiculous in 2021, Mastercard is Mastercard, Visa is Visa, either take my money or don't offer me the service. I have a US account so could have done direct debit but Credit Card is the only option provided. 2. The upsells are out of control: Just show me your offers up front one time or any contextual offers one time when they come up, please stop trying to upsell me every stepp of the way and stop changing the baseline on your packages throughout offers. I'm also pretty sure you charged me $40 on top of my $60 because I selected pay from my refund (hoping to find other payment options) even though I don't have a refund and you told me I couldn't use that service. If it weren't for these issues it'd be perfect for me. I've used turbotax for years and it gets better year after year. The walkthroughs are easy to follow as is the search. Sadly I'll have to find something else.
Date published: 2021-05-13
Rated 5 out of 5 by from Simplistic and Easy Last year and this year too, doing my taxes with TurboTax has been a very easy and simple experience. I appreciate that it doesn't take super duper long to get this over with!
Date published: 2021-05-13
Rated 4 out of 5 by from Used it years ago I felt I could file confidently myself with Turbo Tax Deluxe.
Date published: 2021-05-13
Rated 5 out of 5 by from Extremely friendly platform and great support! Amazing experience! My Tax expert was very supportive.
Date published: 2021-05-13
Rated 5 out of 5 by from Has worked great for over a decade. It always works great for me and my family. I really like it.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax TurboTax experts were great, pleasant and very knowledgeable. Had to call 3 times and very time your experts were so nice, what an awesome team
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax was Awesome.... very through and efficient, would advice everyone to use turbo tax...
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is GREAT!! Very helpful - anticipates possible questions, educates, provides answers.
Date published: 2021-05-13
Rated 5 out of 5 by from Much improved I didn't use TurboTax last year because I had a bad experience with a "helper" doing my 2018 return. This year, the hel was there.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 6428
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Perfect Very easy and perfect to do..Love working with Turbo Tax
Date published: 2021-05-13
Rated 2 out of 5 by from Good Software, A bit Spammy, Can't use Overseas I have two major problems that drop what would be an otherwise excellent rating. 1. You have to use a US based Credit/Debit card to pay for using Turbotax: If this were disclosed up front it would at least be less frustrating. But it still disqualifies me, a US Citizen living overseas from using the software in the future. US Banks will not issue credit cards to a foreign physical address. I had to depend on family in the states to use their card to pay my fees. This is absolutely ridiculous in 2021, Mastercard is Mastercard, Visa is Visa, either take my money or don't offer me the service. I have a US account so could have done direct debit but Credit Card is the only option provided. 2. The upsells are out of control: Just show me your offers up front one time or any contextual offers one time when they come up, please stop trying to upsell me every stepp of the way and stop changing the baseline on your packages throughout offers. I'm also pretty sure you charged me $40 on top of my $60 because I selected pay from my refund (hoping to find other payment options) even though I don't have a refund and you told me I couldn't use that service. If it weren't for these issues it'd be perfect for me. I've used turbotax for years and it gets better year after year. The walkthroughs are easy to follow as is the search. Sadly I'll have to find something else.
Date published: 2021-05-13
Rated 5 out of 5 by from Simplistic and Easy Last year and this year too, doing my taxes with TurboTax has been a very easy and simple experience. I appreciate that it doesn't take super duper long to get this over with!
Date published: 2021-05-13
Rated 4 out of 5 by from Used it years ago I felt I could file confidently myself with Turbo Tax Deluxe.
Date published: 2021-05-13
Rated 5 out of 5 by from Extremely friendly platform and great support! Amazing experience! My Tax expert was very supportive.
Date published: 2021-05-13
Rated 5 out of 5 by from Has worked great for over a decade. It always works great for me and my family. I really like it.
Date published: 2021-05-13
Rated 5 out of 5 by from TurboTax TurboTax experts were great, pleasant and very knowledgeable. Had to call 3 times and very time your experts were so nice, what an awesome team
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax was Awesome.... very through and efficient, would advice everyone to use turbo tax...
Date published: 2021-05-13
Rated 5 out of 5 by from Turbo Tax is GREAT!! Very helpful - anticipates possible questions, educates, provides answers.
Date published: 2021-05-13
Rated 5 out of 5 by from Much improved I didn't use TurboTax last year because I had a bad experience with a "helper" doing my 2018 return. This year, the hel was there.
Date published: 2021-05-13
All TurboTax® Offerings Reviews - Page 6428