TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax is simple. Other than the health insurance form "1095-c", Turbo tax was really simple & easy to figure out.
Date published: 2022-02-28
Rated 5 out of 5 by from I love TurboTax I will continue to use TurboTax. Super easy and I feel confident of the results.
Date published: 2022-02-28
Rated 2 out of 5 by from turbo tax was a blessing this has been a great experience completing my taxes with my son. it was so easy and it explained a lot for him to understand
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing work TurboTax You guys went step by step with me and I’m thankfull
Date published: 2022-02-28
Rated 3 out of 5 by from Harder than it used to be. State of Montana form was a royal pain. having to pay the extra money to ask one question is way out of line
Date published: 2022-02-28
Rated 5 out of 5 by from Easy and affordable Easy and affordable. Really not as bad as I thought it would be
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax 2021 Good experience and easy to use. I'll us it again next year.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax - the way to go! Shirley was very helpful and answered all of my questions.
Date published: 2022-02-28
Rated 5 out of 5 by from Always top notch tax preparers I've used Turbo tax for over 15 years and it has not failed me yet. Great service!
Date published: 2022-02-28
Rated 3 out of 5 by from Too expensive I literally could have Googled the information I needed. I opted to chat with the help because my 1099-G didn't come with State ID number on it for the state withholding. He told me he had to do a screen share which he didn't have to do...and then told me he couldn't help me and I had to contact my states unemployment office. Wanted me to leave him a survey for "I can't help with that, contact unemployment". Not worth the survey, you did nothing. Not worth TurboTax Live either. As soon as he shared my screen I was being charged for TurboTax Live! If you need a little help, Google it! I only had a 1099-G. I had not worked the whole year. I didn't need it.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6418
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is simple. Other than the health insurance form "1095-c", Turbo tax was really simple & easy to figure out.
Date published: 2022-02-28
Rated 5 out of 5 by from I love TurboTax I will continue to use TurboTax. Super easy and I feel confident of the results.
Date published: 2022-02-28
Rated 2 out of 5 by from turbo tax was a blessing this has been a great experience completing my taxes with my son. it was so easy and it explained a lot for him to understand
Date published: 2022-02-28
Rated 5 out of 5 by from Amazing work TurboTax You guys went step by step with me and I’m thankfull
Date published: 2022-02-28
Rated 3 out of 5 by from Harder than it used to be. State of Montana form was a royal pain. having to pay the extra money to ask one question is way out of line
Date published: 2022-02-28
Rated 5 out of 5 by from Easy and affordable Easy and affordable. Really not as bad as I thought it would be
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax 2021 Good experience and easy to use. I'll us it again next year.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax - the way to go! Shirley was very helpful and answered all of my questions.
Date published: 2022-02-28
Rated 5 out of 5 by from Always top notch tax preparers I've used Turbo tax for over 15 years and it has not failed me yet. Great service!
Date published: 2022-02-28
Rated 3 out of 5 by from Too expensive I literally could have Googled the information I needed. I opted to chat with the help because my 1099-G didn't come with State ID number on it for the state withholding. He told me he had to do a screen share which he didn't have to do...and then told me he couldn't help me and I had to contact my states unemployment office. Wanted me to leave him a survey for "I can't help with that, contact unemployment". Not worth the survey, you did nothing. Not worth TurboTax Live either. As soon as he shared my screen I was being charged for TurboTax Live! If you need a little help, Google it! I only had a 1099-G. I had not worked the whole year. I didn't need it.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6418