TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is an excellent tool! Turbo Tax made it easy and fast to do our taxes. Additionally, we are very confident that our return was done accurately and safely.
Date published: 2021-04-06
Rated 3 out of 5 by from Not Turbotax's best year This year I had a hard time just getting the program to load. Once I finally got it onto my computer, I had a difficult time entering the information for the sale of a second home. So did lots of other people- the Person I finally reached at the help center couldn't do it either. The help center took a lt of time to reach- I ended up waiting a day for a call back, Now Turbo Tax tells me that I have to change the operation system on my MAC Book to use Turbotax next year? Guess what- after 35+ years with TurboTax, I just might look elsewhere. I find it hard to believe that there aren't a lot of other MAC users who use Mojave
Date published: 2021-04-06
Rated 5 out of 5 by from Quick and easy! I have used TurboTax for 5 years. Always fast and easy.
Date published: 2021-04-06
Rated 2 out of 5 by from Disappointed. Could not fix error on State return State return was rejected. Turbo tax sent email that identified the error regarding early withdrawal penalties; however, we could not locate where to fix the error. Spent an hour on the phone with Turbo Tax and they could not fix. Review of State return shows no errors yet my return is rejected. Had to print and mail my State return. Spent $140.00 on Federal return. Very frustrated.
Date published: 2021-04-06
Rated 4 out of 5 by from Worth the investment Had a problem this year with clarity on entering the amount of the stimulus checks since I received 1 in 2020 and the other in 2021. I see they changed the forms already to ask if you received instead of enter the value you received for 2020.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is Great Always easy to use, a very seamless process from year to year.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is a great product and service This is first time using TurboTax, and the product is great, its simple to use, the best feature is that it imports Robinhood all transactions and it way easy to review, great job team. The customer service is also great, they have reviewed my documents together, Harry was really patient in explaining all the details to me as i was using this for the first time. Thank you Harry for your service. The best part they dont ask for payment before service unlike others. keep up the awesome customer experience.
Date published: 2021-04-06
Rated 5 out of 5 by from It was super easy and fast! I had a great experience. It was very in depth. Also really easy because it walked me through the whole process.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is incredble Its second year file my own taxes and this service has been so great. it makes something i was once nervous about stress free.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is the best E-filing couldn't be any easier with Turbo Tax. I'm very pleased with your product.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 6416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is an excellent tool! Turbo Tax made it easy and fast to do our taxes. Additionally, we are very confident that our return was done accurately and safely.
Date published: 2021-04-06
Rated 3 out of 5 by from Not Turbotax's best year This year I had a hard time just getting the program to load. Once I finally got it onto my computer, I had a difficult time entering the information for the sale of a second home. So did lots of other people- the Person I finally reached at the help center couldn't do it either. The help center took a lt of time to reach- I ended up waiting a day for a call back, Now Turbo Tax tells me that I have to change the operation system on my MAC Book to use Turbotax next year? Guess what- after 35+ years with TurboTax, I just might look elsewhere. I find it hard to believe that there aren't a lot of other MAC users who use Mojave
Date published: 2021-04-06
Rated 5 out of 5 by from Quick and easy! I have used TurboTax for 5 years. Always fast and easy.
Date published: 2021-04-06
Rated 2 out of 5 by from Disappointed. Could not fix error on State return State return was rejected. Turbo tax sent email that identified the error regarding early withdrawal penalties; however, we could not locate where to fix the error. Spent an hour on the phone with Turbo Tax and they could not fix. Review of State return shows no errors yet my return is rejected. Had to print and mail my State return. Spent $140.00 on Federal return. Very frustrated.
Date published: 2021-04-06
Rated 4 out of 5 by from Worth the investment Had a problem this year with clarity on entering the amount of the stimulus checks since I received 1 in 2020 and the other in 2021. I see they changed the forms already to ask if you received instead of enter the value you received for 2020.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is Great Always easy to use, a very seamless process from year to year.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is a great product and service This is first time using TurboTax, and the product is great, its simple to use, the best feature is that it imports Robinhood all transactions and it way easy to review, great job team. The customer service is also great, they have reviewed my documents together, Harry was really patient in explaining all the details to me as i was using this for the first time. Thank you Harry for your service. The best part they dont ask for payment before service unlike others. keep up the awesome customer experience.
Date published: 2021-04-06
Rated 5 out of 5 by from It was super easy and fast! I had a great experience. It was very in depth. Also really easy because it walked me through the whole process.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is incredble Its second year file my own taxes and this service has been so great. it makes something i was once nervous about stress free.
Date published: 2021-04-06
Rated 5 out of 5 by from Turbo Tax is the best E-filing couldn't be any easier with Turbo Tax. I'm very pleased with your product.
Date published: 2021-04-06
All TurboTax® Offerings Reviews - Page 6416