TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great service The tax tax expert was great. She knew exactly what to do to correct my issue.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Helps me understand Taxes Great helps answer my questions I have and inform me of new things I miss or over look
Date published: 2021-03-13
Rated 4 out of 5 by from Okay, but not everyone understands taxspeak I like Turbo Tax. However, I wish they would remember that very few people are conversant in taxspeak. They get better each year, as far as that goes, but now the consents and back-end tasks are becoming too lengthy and cumbersome. May have to try a different one next year.
Date published: 2021-03-13
Rated 5 out of 5 by from Saved me from being late ! Once again I forgot that the IRS expects businesses to file a month earlier than personal returns. Why ? No idea other than they like cashing in on the $400+ penalty for late filing. And you get forgiveness once. Forget in 2016 and again in 2019 ? Oops ! there goes $400+ !!
Date published: 2021-03-13
Rated 5 out of 5 by from So Simpk3 Easy to use and walk you through want is needed, corrections,. Etc. I've been using turbo tax for years, as a single filer
Date published: 2021-03-13
Rated 5 out of 5 by from good i had a good experance hate reviews. quick and easy.
Date published: 2021-03-13
Rated 2 out of 5 by from Awesome program - horrible customer service I purchased the most expensive version since I am self employed. It supposedly came with one free state filing. When it was time to file, it said it could not verify and I had to pay. I clicked the provided link for help and called customer service. The computer voice said my phone number was not authorized to speak with a customer service rep. So even though their program offered the phone number with a window for them to give me some kind of a code, it would not allow me to speak to someone. So I still had to pay yet another fee of $25 more dollars to file my state form. Very unprofessional of you, Intuit. I have used your product for years and this is the second year in a row I have had issues. Likely will not make the mistake of using Intuit products in the future.
Date published: 2021-03-13
Rated 4 out of 5 by from Turbo Tax is easy to work with Entered and reviewed on my own; had no contact with TurboTax personnel
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use First time user. Very easy to use and navigate through!
Date published: 2021-03-13
Rated 4 out of 5 by from Good product. Could not install on Windows 10. I have used Turbo Tax for many years with minimal issues until this year. I could not install on Windows 10 even though documentations states it is compatible. I had to find a computer with Windows 8 to install. I would like to request that Intuit address this for next year.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6413
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great service The tax tax expert was great. She knew exactly what to do to correct my issue.
Date published: 2021-03-13
Rated 5 out of 5 by from Turbo Tax Helps me understand Taxes Great helps answer my questions I have and inform me of new things I miss or over look
Date published: 2021-03-13
Rated 4 out of 5 by from Okay, but not everyone understands taxspeak I like Turbo Tax. However, I wish they would remember that very few people are conversant in taxspeak. They get better each year, as far as that goes, but now the consents and back-end tasks are becoming too lengthy and cumbersome. May have to try a different one next year.
Date published: 2021-03-13
Rated 5 out of 5 by from Saved me from being late ! Once again I forgot that the IRS expects businesses to file a month earlier than personal returns. Why ? No idea other than they like cashing in on the $400+ penalty for late filing. And you get forgiveness once. Forget in 2016 and again in 2019 ? Oops ! there goes $400+ !!
Date published: 2021-03-13
Rated 5 out of 5 by from So Simpk3 Easy to use and walk you through want is needed, corrections,. Etc. I've been using turbo tax for years, as a single filer
Date published: 2021-03-13
Rated 5 out of 5 by from good i had a good experance hate reviews. quick and easy.
Date published: 2021-03-13
Rated 2 out of 5 by from Awesome program - horrible customer service I purchased the most expensive version since I am self employed. It supposedly came with one free state filing. When it was time to file, it said it could not verify and I had to pay. I clicked the provided link for help and called customer service. The computer voice said my phone number was not authorized to speak with a customer service rep. So even though their program offered the phone number with a window for them to give me some kind of a code, it would not allow me to speak to someone. So I still had to pay yet another fee of $25 more dollars to file my state form. Very unprofessional of you, Intuit. I have used your product for years and this is the second year in a row I have had issues. Likely will not make the mistake of using Intuit products in the future.
Date published: 2021-03-13
Rated 4 out of 5 by from Turbo Tax is easy to work with Entered and reviewed on my own; had no contact with TurboTax personnel
Date published: 2021-03-13
Rated 5 out of 5 by from Easy to use First time user. Very easy to use and navigate through!
Date published: 2021-03-13
Rated 4 out of 5 by from Good product. Could not install on Windows 10. I have used Turbo Tax for many years with minimal issues until this year. I could not install on Windows 10 even though documentations states it is compatible. I had to find a computer with Windows 8 to install. I would like to request that Intuit address this for next year.
Date published: 2021-03-13
All TurboTax® Offerings Reviews - Page 6413