TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 2 out of 5 by from More expensive and not user friendly I don't think the website was very user friendly. I also had a couple of issues that needed to be fixed before filing and I decided to try and fix them myself. That process was quite confusing and not at all clear. So I checked out using a live professional to help and it was over a ten minute wait. That is not workable. I somehow got signed up for live help which I did not need and I was unable to change that and I somehow had been classified as having self-employment income and I don't. I have some miscellaneous income but not self-employed. Likely to use another option next year.
Date published: 2022-02-28
Rated 1 out of 5 by from will not use again! my return was rejected after being checked by turbotax. Do not trust them!
Date published: 2022-02-28
Rated 4 out of 5 by from Smooth experience except for form 1098 import I have been using TurboTax for 7 years and it has been a smooth experience this far. I welcome some new features last year such as importing the form 1098 from the bank but for some reason it did not work this year so in spite of this issue, I had a smooth tax return so far in 2022.
Date published: 2022-02-28
Rated 3 out of 5 by from OK TurboTax is OK. My confidence issues stem from using a computer to do it. I was a happy paper and pencil person before today. It was nice having people at TurboTax to advise me getting through it all.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is a great choice Honestly, they are really food at what they do. They are there whether you decide try file on your own they'll help assist you through it. If allow it to be done by rhem all the better. Any questions one may have they haven't a problem in getting you the answer. They aren't rude always patient, and they are clearly heard and will let you know if they have any questions or anything else is needed. I definitely will recommend it to alot of people, seriously.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax was Great! This was my first time using TurboTax it was quick, easy and great to use! I highly recommend first time tax filers to try out TurboTax you won’t be disappointed! There is always help available if you need assistance you could just chat with a live associate.
Date published: 2022-02-28
Rated 5 out of 5 by from Great Tool Everything seemed easy to use this year. also married couple credit came pup
Date published: 2022-02-28
Rated 5 out of 5 by from Self Employed Turbo Tax This site is absolutely amazing and easy to use. I thought I would have a hard time filing my taxes myself but Turbo tax made this process extremely easy for my. I will definitely be using this site going forward.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome I had not filed in years and it was so easy using Turbo Tax; thank you Turbo Tax!
Date published: 2022-02-28
Rated 5 out of 5 by from Love It! I have been using TurboTax since 1999. What a great product, easy to use and info transfers from one year to the next. I am also able to download my W2's and investment info. Saves time and money.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6387
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from More expensive and not user friendly I don't think the website was very user friendly. I also had a couple of issues that needed to be fixed before filing and I decided to try and fix them myself. That process was quite confusing and not at all clear. So I checked out using a live professional to help and it was over a ten minute wait. That is not workable. I somehow got signed up for live help which I did not need and I was unable to change that and I somehow had been classified as having self-employment income and I don't. I have some miscellaneous income but not self-employed. Likely to use another option next year.
Date published: 2022-02-28
Rated 1 out of 5 by from will not use again! my return was rejected after being checked by turbotax. Do not trust them!
Date published: 2022-02-28
Rated 4 out of 5 by from Smooth experience except for form 1098 import I have been using TurboTax for 7 years and it has been a smooth experience this far. I welcome some new features last year such as importing the form 1098 from the bank but for some reason it did not work this year so in spite of this issue, I had a smooth tax return so far in 2022.
Date published: 2022-02-28
Rated 3 out of 5 by from OK TurboTax is OK. My confidence issues stem from using a computer to do it. I was a happy paper and pencil person before today. It was nice having people at TurboTax to advise me getting through it all.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is a great choice Honestly, they are really food at what they do. They are there whether you decide try file on your own they'll help assist you through it. If allow it to be done by rhem all the better. Any questions one may have they haven't a problem in getting you the answer. They aren't rude always patient, and they are clearly heard and will let you know if they have any questions or anything else is needed. I definitely will recommend it to alot of people, seriously.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax was Great! This was my first time using TurboTax it was quick, easy and great to use! I highly recommend first time tax filers to try out TurboTax you won’t be disappointed! There is always help available if you need assistance you could just chat with a live associate.
Date published: 2022-02-28
Rated 5 out of 5 by from Great Tool Everything seemed easy to use this year. also married couple credit came pup
Date published: 2022-02-28
Rated 5 out of 5 by from Self Employed Turbo Tax This site is absolutely amazing and easy to use. I thought I would have a hard time filing my taxes myself but Turbo tax made this process extremely easy for my. I will definitely be using this site going forward.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome I had not filed in years and it was so easy using Turbo Tax; thank you Turbo Tax!
Date published: 2022-02-28
Rated 5 out of 5 by from Love It! I have been using TurboTax since 1999. What a great product, easy to use and info transfers from one year to the next. I am also able to download my W2's and investment info. Saves time and money.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6387