TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Turbo Tax Is User Friendly Turbo Tax is user friendly. Tax Expert called me promptly, was professional, friendly and helpful with answering my questions.
Date published: 2021-03-15
Rated 2 out of 5 by from Rounding errors cause headaches every year. PLEASE stop rounding figures prematurely! This literally adds hours of work every year for me, as I have to re-calculate everything manually trying to determine why things are not in balance or not adding up correctly. I ultimately have to manually override the data, which I shouldn't have to do. I also found a case in which it rounded .50 down instead of up. Please see IRS Pub 17 Computations on page 13: "Rounding off dollars. You can round off cents to whole dollars on your return and schedules. If you do round to whole dollars, you must round all amounts. To round, drop amounts under 50 cents and increase amounts from 50 to 99 cents to the next dollar."
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax was Easy and Amazing I am only eligible for a small refund - less than $100 - so it made ZERO sense to pay anyone to do my taxes. I was nervous at first but TurboTax made the process easy and FREE! Thank you, TurboTax.
Date published: 2021-03-15
Rated 5 out of 5 by from Always Use It - Always Happy We use Turbo Tax every year. It makes our lives MUCH easier.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome! It was awesome very detailed and helpful all the way to the end amazing!!
Date published: 2021-03-15
Rated 5 out of 5 by from Very Simple Very simple and easy to follow, the free option is excellent most have a fee attached to file
Date published: 2021-03-15
Rated 5 out of 5 by from I use Turbotax every year! I like how turbotax walks you through everything. Very user friendly!
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use! Turbo Tax was easy and convenient! Daniel was very helpful!
Date published: 2021-03-15
Rated 5 out of 5 by from Easy! Was easy and did all the work! Made filing taxes not hard at all!
Date published: 2021-03-15
Rated 2 out of 5 by from Ask all the questions you have before you pay... I purchased the Turbo Tax package that employs an expert to do your taxes for you. It was convenient not to have to travel and meet with a CPA. He was prompt filing, but after my taxes were filed, then the 3rd Stimulus round was implemented thus changing my filing status regarding the Child Tax Credit for 2020. I have messaged my expert several times regarding the change asking if I need to file an amendment to my taxes and he will not respond. Ask all the questions you have before you pay because after you pay them you will not hear back from your tax expert.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6378
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbo Tax Is User Friendly Turbo Tax is user friendly. Tax Expert called me promptly, was professional, friendly and helpful with answering my questions.
Date published: 2021-03-15
Rated 2 out of 5 by from Rounding errors cause headaches every year. PLEASE stop rounding figures prematurely! This literally adds hours of work every year for me, as I have to re-calculate everything manually trying to determine why things are not in balance or not adding up correctly. I ultimately have to manually override the data, which I shouldn't have to do. I also found a case in which it rounded .50 down instead of up. Please see IRS Pub 17 Computations on page 13: "Rounding off dollars. You can round off cents to whole dollars on your return and schedules. If you do round to whole dollars, you must round all amounts. To round, drop amounts under 50 cents and increase amounts from 50 to 99 cents to the next dollar."
Date published: 2021-03-15
Rated 5 out of 5 by from TurboTax was Easy and Amazing I am only eligible for a small refund - less than $100 - so it made ZERO sense to pay anyone to do my taxes. I was nervous at first but TurboTax made the process easy and FREE! Thank you, TurboTax.
Date published: 2021-03-15
Rated 5 out of 5 by from Always Use It - Always Happy We use Turbo Tax every year. It makes our lives MUCH easier.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is Awesome! It was awesome very detailed and helpful all the way to the end amazing!!
Date published: 2021-03-15
Rated 5 out of 5 by from Very Simple Very simple and easy to follow, the free option is excellent most have a fee attached to file
Date published: 2021-03-15
Rated 5 out of 5 by from I use Turbotax every year! I like how turbotax walks you through everything. Very user friendly!
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use! Turbo Tax was easy and convenient! Daniel was very helpful!
Date published: 2021-03-15
Rated 5 out of 5 by from Easy! Was easy and did all the work! Made filing taxes not hard at all!
Date published: 2021-03-15
Rated 2 out of 5 by from Ask all the questions you have before you pay... I purchased the Turbo Tax package that employs an expert to do your taxes for you. It was convenient not to have to travel and meet with a CPA. He was prompt filing, but after my taxes were filed, then the 3rd Stimulus round was implemented thus changing my filing status regarding the Child Tax Credit for 2020. I have messaged my expert several times regarding the change asking if I need to file an amendment to my taxes and he will not respond. Ask all the questions you have before you pay because after you pay them you will not hear back from your tax expert.
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6378