TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Katelyns first return Very easy to file. Easy to understand questions. This is my first return and because of how easy this is, I will be using you in the future.
Date published: 2021-04-15
Rated 1 out of 5 by from Astronomical fees for an additional 2 lines Will not be using their service again. You are forced to upgrade to their "premier" service and charged $90 for federal AND an additional $50 for state just to own stock. But you aren't made aware of this until AFTER you've entered in all of your information. You pay $140 to enter 2 line items. Nothing else is different. I paid more in turbotax fees for owning stock than I even made from them. I've used their service for 3 year, but I will not be using them again. Had I not spent the past 2 hours entering all of my information first before being told I couldn't continue without paying the additional $140, I wouldn't have filed with them.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax w orks !!!! In simple terms, it asks "dumb" questions and then processes the information correctly.
Date published: 2021-04-15
Rated 2 out of 5 by from What Happened To Intuit??? After 3 decades of using TurboTax this was without a doubt the worst experience ever. From redundant questions, endless product updates that never take minutes but hours to repeated failures of the website for payment processing. Is there an alternative to TurboTax? Probably not and that is why TurboTax gets worse every year. After decades i am actively looking for an alternative.
Date published: 2021-04-15
Rated 5 out of 5 by from So Fast, Simple, And Easy This is my first time doing my taxes by myself. I knew I could ask people close to me for help, but I was still so nervous. TurboTax made this all so easy and simple! Thank you!
Date published: 2021-04-15
Rated 5 out of 5 by from Great program quick easy and to the point - no wasted time or effort
Date published: 2021-04-15
Rated 5 out of 5 by from SELF GUIDED & EASY TO USE This program has easy to follow instructions and can answer my questions with help.
Date published: 2021-04-15
Rated 5 out of 5 by from Very helpful with new situations and new tax laws. Spoke with 3 different agents and every single one of them was spot on and amazing.Jen
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax makes it easy! They kept everything simple and explained everything anyway. I find this extremely great! Sadly, I did not have to use the live expert but they are good people. I know where I will be filing from now on, thanks TurboTax and Intuit!
Date published: 2021-04-15
Rated 5 out of 5 by from Will certainly recommend and cant wait to come bac I truly cannot wait until next year. This ismy savior when it comes to tax prep withouy doubt.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6373
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Katelyns first return Very easy to file. Easy to understand questions. This is my first return and because of how easy this is, I will be using you in the future.
Date published: 2021-04-15
Rated 1 out of 5 by from Astronomical fees for an additional 2 lines Will not be using their service again. You are forced to upgrade to their "premier" service and charged $90 for federal AND an additional $50 for state just to own stock. But you aren't made aware of this until AFTER you've entered in all of your information. You pay $140 to enter 2 line items. Nothing else is different. I paid more in turbotax fees for owning stock than I even made from them. I've used their service for 3 year, but I will not be using them again. Had I not spent the past 2 hours entering all of my information first before being told I couldn't continue without paying the additional $140, I wouldn't have filed with them.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax w orks !!!! In simple terms, it asks "dumb" questions and then processes the information correctly.
Date published: 2021-04-15
Rated 2 out of 5 by from What Happened To Intuit??? After 3 decades of using TurboTax this was without a doubt the worst experience ever. From redundant questions, endless product updates that never take minutes but hours to repeated failures of the website for payment processing. Is there an alternative to TurboTax? Probably not and that is why TurboTax gets worse every year. After decades i am actively looking for an alternative.
Date published: 2021-04-15
Rated 5 out of 5 by from So Fast, Simple, And Easy This is my first time doing my taxes by myself. I knew I could ask people close to me for help, but I was still so nervous. TurboTax made this all so easy and simple! Thank you!
Date published: 2021-04-15
Rated 5 out of 5 by from Great program quick easy and to the point - no wasted time or effort
Date published: 2021-04-15
Rated 5 out of 5 by from SELF GUIDED & EASY TO USE This program has easy to follow instructions and can answer my questions with help.
Date published: 2021-04-15
Rated 5 out of 5 by from Very helpful with new situations and new tax laws. Spoke with 3 different agents and every single one of them was spot on and amazing.Jen
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax makes it easy! TurboTax makes it easy! They kept everything simple and explained everything anyway. I find this extremely great! Sadly, I did not have to use the live expert but they are good people. I know where I will be filing from now on, thanks TurboTax and Intuit!
Date published: 2021-04-15
Rated 5 out of 5 by from Will certainly recommend and cant wait to come bac I truly cannot wait until next year. This ismy savior when it comes to tax prep withouy doubt.
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6373