TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Filed my 2020 Taxes We have been using Turbo Tax for about 10 years now. I have always loved using this product till this year. Everything went crazy. I Had to enter the data twice. Turbo Tax was not able to download and include my 2019 tax return from a different login from last year. I was able to chat with a Turbo Tax specialist and all that was going great till he advised me to refresh the screen because the download was taking too long. Then he disappeared and there was NO Way to get connected again. There appears to be NO history of my past filings with Turbo Tax and NO ONE to contact for help or support without paying a fortune for that service. My total income on Line #9 is $18,592 so Turbo Tax is now too expensive for me to use. I will find another way to file my taxes next year.
Date published: 2021-04-03
Rated 4 out of 5 by from Friendly service I got James to help and he was great! .............
Date published: 2021-04-03
Rated 5 out of 5 by from Love it Great and user friendly I find it very helpful that past accounts and prior year information is carried over from previous year (s)
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to navigate and great calculations This is the best tool for my taxes. I love data entry menus, messages to let me know if I am correct or need changes and very user friendly.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Easy to use. First time and breezed through. Recommend
Date published: 2021-04-03
Rated 5 out of 5 by from the updated version is great Update is fantastic. All info from last year is helpful.
Date published: 2021-04-03
Rated 5 out of 5 by from This was a blessing Great experience very helpful because a major part was done wrong
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax gets the job done. I worked through the process without help. It was well designed and had very few questionable data entry points.
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax Review very easy to navigate, quick, and reliable. I like the careful review and opportunity to doublecheck your info
Date published: 2021-04-03
Rated 5 out of 5 by from Simple and Easy So easy to use. As long as nothing comes back to haunt me :)
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6372
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Filed my 2020 Taxes We have been using Turbo Tax for about 10 years now. I have always loved using this product till this year. Everything went crazy. I Had to enter the data twice. Turbo Tax was not able to download and include my 2019 tax return from a different login from last year. I was able to chat with a Turbo Tax specialist and all that was going great till he advised me to refresh the screen because the download was taking too long. Then he disappeared and there was NO Way to get connected again. There appears to be NO history of my past filings with Turbo Tax and NO ONE to contact for help or support without paying a fortune for that service. My total income on Line #9 is $18,592 so Turbo Tax is now too expensive for me to use. I will find another way to file my taxes next year.
Date published: 2021-04-03
Rated 4 out of 5 by from Friendly service I got James to help and he was great! .............
Date published: 2021-04-03
Rated 5 out of 5 by from Love it Great and user friendly I find it very helpful that past accounts and prior year information is carried over from previous year (s)
Date published: 2021-04-03
Rated 5 out of 5 by from Easy to navigate and great calculations This is the best tool for my taxes. I love data entry menus, messages to let me know if I am correct or need changes and very user friendly.
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax Easy to use. First time and breezed through. Recommend
Date published: 2021-04-03
Rated 5 out of 5 by from the updated version is great Update is fantastic. All info from last year is helpful.
Date published: 2021-04-03
Rated 5 out of 5 by from This was a blessing Great experience very helpful because a major part was done wrong
Date published: 2021-04-03
Rated 5 out of 5 by from Turbo Tax gets the job done. I worked through the process without help. It was well designed and had very few questionable data entry points.
Date published: 2021-04-03
Rated 5 out of 5 by from TurboTax Review very easy to navigate, quick, and reliable. I like the careful review and opportunity to doublecheck your info
Date published: 2021-04-03
Rated 5 out of 5 by from Simple and Easy So easy to use. As long as nothing comes back to haunt me :)
Date published: 2021-04-03
All TurboTax® Offerings Reviews - Page 6372