TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great product Easy to use you just follow the bouncing ball and it takes throught all of the steps.
Date published: 2021-03-29
Rated 5 out of 5 by from Awesome, as usual Quick, simple, easy, trustworthy, confidence-inspiring
Date published: 2021-03-29
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is great always good experience. easy to use. will continue every year
Date published: 2021-03-29
Rated 5 out of 5 by from Nice! It was easy to use and comprehend. Each step was quick and there weren't any troubles. Turbo tax really exceeded my expectations!
Date published: 2021-03-29
Rated 3 out of 5 by from It was mixed. The first two "Tax Specialists" were clueless. The 3rd Tax Specialist, Sebastian, was very professional and knew his stuff. He did a great job!
Date published: 2021-03-29
Rated 5 out of 5 by from I've been using TurboTax since before 2000 TurboTax just keeps getting better and easier to use. I can't imagine why anybody with anything but a short form filling wouldn't use it.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 6357
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great product Easy to use you just follow the bouncing ball and it takes throught all of the steps.
Date published: 2021-03-29
Rated 5 out of 5 by from Awesome, as usual Quick, simple, easy, trustworthy, confidence-inspiring
Date published: 2021-03-29
Rated 1 out of 5 by from "Live help" not worth it I elected to use the phone help from a "real tax expert" 3 or 4 times this year, and it was a waste of time. Don't select this product if a lower level meets your needs in terms of the forms it accepts (1099-R, 1099-INT, etc). The final review by a tax expert was also a waste of time. I elected to skip the audit representation add-on because the "live help" was so worthless.
Date published: 2021-03-29
Rated 5 out of 5 by from Great Service Service was all around great. Quick service, and she was very nice to talk too.
Date published: 2021-03-29
Rated 5 out of 5 by from First time filing - excellent experience! Great experience, fast, easy and walks you through all the life changes you need account for
Date published: 2021-03-29
Rated 1 out of 5 by from very problematic this year, very frustrating! My returns were rejected because of an entry for adjusted gross income, which was a correct figure based on last year's tax return. Yet, the problem wasn't explained to me at all. I had to figure it out by myself.
Date published: 2021-03-29
Rated 5 out of 5 by from Turbo Tax is great always good experience. easy to use. will continue every year
Date published: 2021-03-29
Rated 5 out of 5 by from Nice! It was easy to use and comprehend. Each step was quick and there weren't any troubles. Turbo tax really exceeded my expectations!
Date published: 2021-03-29
Rated 3 out of 5 by from It was mixed. The first two "Tax Specialists" were clueless. The 3rd Tax Specialist, Sebastian, was very professional and knew his stuff. He did a great job!
Date published: 2021-03-29
Rated 5 out of 5 by from I've been using TurboTax since before 2000 TurboTax just keeps getting better and easier to use. I can't imagine why anybody with anything but a short form filling wouldn't use it.
Date published: 2021-03-29
All TurboTax® Offerings Reviews - Page 6357