TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy Peazy Use to utilize Turbo Tax every year for about 10 years. Decided last year to try a reputable company and wasn't happy. Used Turbo Tax again this year and am super stoked, really easy
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax was easy to follow I have used Turbo Tax several years, Easy to follow
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years. It is easy to use and electronic filing is a time saver.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax is awesome!! TurboTax is easy to understand and use - highly recommend!!
Date published: 2021-04-15
Rated 2 out of 5 by from Good but asks for the money all the time I was filing super simple just W2 report for free originally, in the beginning it asked to choose a recommended plan of 30$ I agreed, in the end by choosing to receive a direct deposit, I got another 40$ fee and now it's 70$. By the way, in the middle when I wanted to talk to someone about one question I wasn't able to because it said I'm not in the right plan. But yet my 30$ plan promised one to one talk that I didn't receive. It also wanted me to provide all SSN and documents to a third party that might represent me in case of identity theft. That's great let's sell our personal info to as many partners of company as possible! In the end I'm paying 70$ for simplest W2 only and no talk one to one service given.
Date published: 2021-04-15
Rated 4 out of 5 by from Turbo Tax is very easy to use. The main feature of Turbo Tax that I like is that it can walk you through each step so that you don't overlook any item that needs to be reported.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax Full Service was stress free My tax adviser was knowledgable and responsive. The process was simple and stress free.
Date published: 2021-04-15
Rated 5 out of 5 by from great I have used Turbo Tax for many years with success and ease.
Date published: 2021-04-15
Rated 5 out of 5 by from So Rad Easy to use, very straight forward layout. Quick and easy!!
Date published: 2021-04-15
Rated 2 out of 5 by from Turbotax is full of errors Amazing Turbotax still doesn't know you don't have to make a Distribution from your IRA's until you are 72... I am 71 any they are suggesting you take the RMD. In some places you have to change your birthdate to update the input and then change you birthday back before you file
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6353
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy Peazy Use to utilize Turbo Tax every year for about 10 years. Decided last year to try a reputable company and wasn't happy. Used Turbo Tax again this year and am super stoked, really easy
Date published: 2021-04-15
Rated 5 out of 5 by from Turbo Tax was easy to follow I have used Turbo Tax several years, Easy to follow
Date published: 2021-04-15
Rated 5 out of 5 by from Easy to use I have used Turbo Tax for many years. It is easy to use and electronic filing is a time saver.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax is awesome!! TurboTax is easy to understand and use - highly recommend!!
Date published: 2021-04-15
Rated 2 out of 5 by from Good but asks for the money all the time I was filing super simple just W2 report for free originally, in the beginning it asked to choose a recommended plan of 30$ I agreed, in the end by choosing to receive a direct deposit, I got another 40$ fee and now it's 70$. By the way, in the middle when I wanted to talk to someone about one question I wasn't able to because it said I'm not in the right plan. But yet my 30$ plan promised one to one talk that I didn't receive. It also wanted me to provide all SSN and documents to a third party that might represent me in case of identity theft. That's great let's sell our personal info to as many partners of company as possible! In the end I'm paying 70$ for simplest W2 only and no talk one to one service given.
Date published: 2021-04-15
Rated 4 out of 5 by from Turbo Tax is very easy to use. The main feature of Turbo Tax that I like is that it can walk you through each step so that you don't overlook any item that needs to be reported.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax Full Service was stress free My tax adviser was knowledgable and responsive. The process was simple and stress free.
Date published: 2021-04-15
Rated 5 out of 5 by from great I have used Turbo Tax for many years with success and ease.
Date published: 2021-04-15
Rated 5 out of 5 by from So Rad Easy to use, very straight forward layout. Quick and easy!!
Date published: 2021-04-15
Rated 2 out of 5 by from Turbotax is full of errors Amazing Turbotax still doesn't know you don't have to make a Distribution from your IRA's until you are 72... I am 71 any they are suggesting you take the RMD. In some places you have to change your birthdate to update the input and then change you birthday back before you file
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 6353