TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax isn't what it used to be I file with Turbo Tax every year and it seems like they are just trying to grab money from you even if you are trying to do a basic efile for free. They tout the Free Addition but then make it almost impossible to use. It used to be nice, easy, and free. My taxes are not complicated. In the end I am not saving any money and I might as well go to a tax accountant because at this point its going to cost the same. I don't think that we will be using them next year.
Date published: 2021-03-14
Rated 5 out of 5 by from Very easy The process was very fast and extremely easy. I had a few questions and was able to get a hold of someone knowledgeable and helpful. And answered my questions very well.
Date published: 2021-03-14
Rated 5 out of 5 by from Very user friendly Easy to use and short wait time to speak to a live expert
Date published: 2021-03-14
Rated 5 out of 5 by from Simple, helpful, and works like it should Turbo Tax continues to be a simple tool for submitting my taxes. I've used it for several years now and the auto-import of data from previous years is wonderful. If I had one complaint it would be the upselling of features by default, rather than by user choice. Having to opt out of upsell charges is a little shady. Otherwise, it's an amazing tax tool!
Date published: 2021-03-14
Rated 5 out of 5 by from Great job tubro tax people Y’all just do everything and easy. So thank you for your service
Date published: 2021-03-14
Rated 5 out of 5 by from Taxes made easy! Easy to follow instructions. Covers all scenarios.
Date published: 2021-03-14
Rated 5 out of 5 by from Outstanding TurboTax is outstanding and easy to use! Thank you!
Date published: 2021-03-14
Rated 5 out of 5 by from Still the best for me! I've been using TurboTax for years and have had no issues at all. This year was a little bit more complicated but still TurboTax is still the best for me because they let me know which package fits my situation. Normally I file with the deluxe package but for this time I had to do the premiere for other things being counted.
Date published: 2021-03-14
Rated 5 out of 5 by from Loved the Professionalism of the Tax Expert Amit I was definitely confused at the beginning of the 2020 tax process, until Amit helped me figure it all out. Seriously grateful for his wisdom!
Date published: 2021-03-14
Rated 3 out of 5 by from TurboTax Deluxe Review TurboTax Deluxe was easy and straight forward to use. however, I felt that I could have easily done what needed to be done on the free version, but I understand they are trying to make money so its no biggy. Its easy but unnecessary in my opinion.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6318
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax isn't what it used to be I file with Turbo Tax every year and it seems like they are just trying to grab money from you even if you are trying to do a basic efile for free. They tout the Free Addition but then make it almost impossible to use. It used to be nice, easy, and free. My taxes are not complicated. In the end I am not saving any money and I might as well go to a tax accountant because at this point its going to cost the same. I don't think that we will be using them next year.
Date published: 2021-03-14
Rated 5 out of 5 by from Very easy The process was very fast and extremely easy. I had a few questions and was able to get a hold of someone knowledgeable and helpful. And answered my questions very well.
Date published: 2021-03-14
Rated 5 out of 5 by from Very user friendly Easy to use and short wait time to speak to a live expert
Date published: 2021-03-14
Rated 5 out of 5 by from Simple, helpful, and works like it should Turbo Tax continues to be a simple tool for submitting my taxes. I've used it for several years now and the auto-import of data from previous years is wonderful. If I had one complaint it would be the upselling of features by default, rather than by user choice. Having to opt out of upsell charges is a little shady. Otherwise, it's an amazing tax tool!
Date published: 2021-03-14
Rated 5 out of 5 by from Great job tubro tax people Y’all just do everything and easy. So thank you for your service
Date published: 2021-03-14
Rated 5 out of 5 by from Taxes made easy! Easy to follow instructions. Covers all scenarios.
Date published: 2021-03-14
Rated 5 out of 5 by from Outstanding TurboTax is outstanding and easy to use! Thank you!
Date published: 2021-03-14
Rated 5 out of 5 by from Still the best for me! I've been using TurboTax for years and have had no issues at all. This year was a little bit more complicated but still TurboTax is still the best for me because they let me know which package fits my situation. Normally I file with the deluxe package but for this time I had to do the premiere for other things being counted.
Date published: 2021-03-14
Rated 5 out of 5 by from Loved the Professionalism of the Tax Expert Amit I was definitely confused at the beginning of the 2020 tax process, until Amit helped me figure it all out. Seriously grateful for his wisdom!
Date published: 2021-03-14
Rated 3 out of 5 by from TurboTax Deluxe Review TurboTax Deluxe was easy and straight forward to use. however, I felt that I could have easily done what needed to be done on the free version, but I understand they are trying to make money so its no biggy. Its easy but unnecessary in my opinion.
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6318