TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Helpful but with bugs I've used TurboTax for years. Most of the time, its use is helpful, straight forward and easy. At others, not so. This year as I add income, if a section indicates it needs to be reviewed but I do not, instead I select 'Proceed to next Income' a pop up window asks if I want to upgrade. When I select, "Continue with Deluxe", the spinning beach ball appears on my screen and the only alternative is to force quit TurboTax. It took me an hour to figure out i needed to address those sections needed to be reviewed and ONLY then the program wouldn't freeze.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax Service Really helped out with the tricky information, recommend it to those that either they don't have the time to do it themselves or actually do, to go through it thoroughly with a representative.
Date published: 2021-04-29
Rated 5 out of 5 by from Love TurboTax I’ve been using this app for years now and I just love the peace of mind that comes with getting your taxes done and they 100% back you up. They always have a CPA to chat with just in case you’re unsure about anything.
Date published: 2021-04-29
Rated 5 out of 5 by from Awsome Product Everything went well including NOL deduction, however, you may want to look at the step by step questions for Home Equity Loans taken for reasons other to purchase or improve home after October 1987 that were later refinanced. I had to manually change the home improvement percentage.
Date published: 2021-04-29
Rated 5 out of 5 by from Awesome followingEasy to use. Great instructions Easy to follow instructions and great ease in following.
Date published: 2021-04-29
Rated 1 out of 5 by from 12 years great, 13th year not so much In fact, Turbo Tax did OK until I was saving as a PDF file and this review page froze and PDF save went on and on forever. I had to restart the computer and hope everything was saved. This review page is also in a very inappropriate spot for program flow and forces your customers to fill out this review before filing. This was my daughter's "easy and straight forward" return so let's hope I don't have the same type of problem on my return or it's adios Turbo Tax after 13 years.
Date published: 2021-04-29
Rated 5 out of 5 by from turbo very easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-04-29
Rated 4 out of 5 by from great It was the first time I used it and it wasn't so bad.
Date published: 2021-04-29
Rated 3 out of 5 by from Turbo Tax was difficult to use this year very slow I had a lost of l when I was entering my data in turbo tax, I had to wait at least 5 to 6 seconds between areas on W2G, which was very frustrating as I had many to enter which caused me to enter the payer EIN incorrectly on one form which turbo tax did not pick up on review and it caused my return to be rejected. Now I have been using Turbotax for over 25 years and have never experienced this problem at all.
Date published: 2021-04-29
Rated 1 out of 5 by from TURBO TAX IS POOR LOTS OF TROUBLE INPUTING BUSINESS USE OF HOME. PUT IN NUMBER IN THOUSANDS AND #'S CAME OUT IN MILLIONS IT CALULATED A 400,000 BU OF HOME. VERY HARD TO USE. TOOK A LONG TIME TO GET IT RIGHT. STARTED OVER TWICE. COULDN'T USE TURBO TAX ON MY MAC HAD TO US IT ON A NEWER MAC
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 6281
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Helpful but with bugs I've used TurboTax for years. Most of the time, its use is helpful, straight forward and easy. At others, not so. This year as I add income, if a section indicates it needs to be reviewed but I do not, instead I select 'Proceed to next Income' a pop up window asks if I want to upgrade. When I select, "Continue with Deluxe", the spinning beach ball appears on my screen and the only alternative is to force quit TurboTax. It took me an hour to figure out i needed to address those sections needed to be reviewed and ONLY then the program wouldn't freeze.
Date published: 2021-04-29
Rated 5 out of 5 by from Turbo Tax Service Really helped out with the tricky information, recommend it to those that either they don't have the time to do it themselves or actually do, to go through it thoroughly with a representative.
Date published: 2021-04-29
Rated 5 out of 5 by from Love TurboTax I’ve been using this app for years now and I just love the peace of mind that comes with getting your taxes done and they 100% back you up. They always have a CPA to chat with just in case you’re unsure about anything.
Date published: 2021-04-29
Rated 5 out of 5 by from Awsome Product Everything went well including NOL deduction, however, you may want to look at the step by step questions for Home Equity Loans taken for reasons other to purchase or improve home after October 1987 that were later refinanced. I had to manually change the home improvement percentage.
Date published: 2021-04-29
Rated 5 out of 5 by from Awesome followingEasy to use. Great instructions Easy to follow instructions and great ease in following.
Date published: 2021-04-29
Rated 1 out of 5 by from 12 years great, 13th year not so much In fact, Turbo Tax did OK until I was saving as a PDF file and this review page froze and PDF save went on and on forever. I had to restart the computer and hope everything was saved. This review page is also in a very inappropriate spot for program flow and forces your customers to fill out this review before filing. This was my daughter's "easy and straight forward" return so let's hope I don't have the same type of problem on my return or it's adios Turbo Tax after 13 years.
Date published: 2021-04-29
Rated 5 out of 5 by from turbo very easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2021-04-29
Rated 4 out of 5 by from great It was the first time I used it and it wasn't so bad.
Date published: 2021-04-29
Rated 3 out of 5 by from Turbo Tax was difficult to use this year very slow I had a lost of l when I was entering my data in turbo tax, I had to wait at least 5 to 6 seconds between areas on W2G, which was very frustrating as I had many to enter which caused me to enter the payer EIN incorrectly on one form which turbo tax did not pick up on review and it caused my return to be rejected. Now I have been using Turbotax for over 25 years and have never experienced this problem at all.
Date published: 2021-04-29
Rated 1 out of 5 by from TURBO TAX IS POOR LOTS OF TROUBLE INPUTING BUSINESS USE OF HOME. PUT IN NUMBER IN THOUSANDS AND #'S CAME OUT IN MILLIONS IT CALULATED A 400,000 BU OF HOME. VERY HARD TO USE. TOOK A LONG TIME TO GET IT RIGHT. STARTED OVER TWICE. COULDN'T USE TURBO TAX ON MY MAC HAD TO US IT ON A NEWER MAC
Date published: 2021-04-29
All TurboTax® Offerings Reviews - Page 6281