TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from E-File Does not work and Help Does not respond S-Corp 1120-S and Partnership 1065 would nor E-file for Arizona as newly required (or Fed). Telephone and email questions received no timely response. Many, many inconsistencies in forms. Every time a new page was required I was forced back to the desktop - re-open to next page. Help FAQ's did not even remotely tie to my questions/problems/frustration.
Date published: 2021-03-14
Rated 5 out of 5 by from Very good experience walked me right through! was skeptical at first about using online tax preparer. Very satisfactory experience. Will do again and again!!!!! w
Date published: 2021-03-14
Rated 4 out of 5 by from TT is Good I had a wonderful experience my first time suing Turbo tax.
Date published: 2021-03-14
Rated 5 out of 5 by from Minimal effort, maximum thoroughness! I think the interface is well thought out, and easy to understand. The animations that indicate that there are calculations being performed provide a sense of relief that your taxes aren't being miscalculated, or rushed. The help links that come up on the right side when clicked are informative, and provide infrastructural information about various aspects of filing taxes. The coloration, buttons, and all forms of coding that are within this site are in my opinion, efficient.
Date published: 2021-03-14
Rated 5 out of 5 by from It all was surprisingly easy! Forms were easy to use and complete. I did have some questions and the chat feature was easy and efficient to use. The tax experts I spoke with were pleasant and helpful.
Date published: 2021-03-14
Rated 2 out of 5 by from Turbo tax business for partnership is outdated! Turbo Tax will not accept my business SOS file number because it starts with 30 instead of 19 or 20. This has been a problem for 2 years. I thought for sure it would have been fixed for 2020, but it has not.
Date published: 2021-03-14
Rated 5 out of 5 by from awsome easy to use, explanations about all entries, clear guidance
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is wonderful! Easy and such a understandable process. I would recommend this to anyone doing taxes!
Date published: 2021-03-14
Rated 5 out of 5 by from Very Accurate Easy to follow instructions. The notification was of the IRS acceptance was good.
Date published: 2021-03-14
Rated 5 out of 5 by from This was very easy. all questions were answered in the help section--It was very easy
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6276
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from E-File Does not work and Help Does not respond S-Corp 1120-S and Partnership 1065 would nor E-file for Arizona as newly required (or Fed). Telephone and email questions received no timely response. Many, many inconsistencies in forms. Every time a new page was required I was forced back to the desktop - re-open to next page. Help FAQ's did not even remotely tie to my questions/problems/frustration.
Date published: 2021-03-14
Rated 5 out of 5 by from Very good experience walked me right through! was skeptical at first about using online tax preparer. Very satisfactory experience. Will do again and again!!!!! w
Date published: 2021-03-14
Rated 4 out of 5 by from TT is Good I had a wonderful experience my first time suing Turbo tax.
Date published: 2021-03-14
Rated 5 out of 5 by from Minimal effort, maximum thoroughness! I think the interface is well thought out, and easy to understand. The animations that indicate that there are calculations being performed provide a sense of relief that your taxes aren't being miscalculated, or rushed. The help links that come up on the right side when clicked are informative, and provide infrastructural information about various aspects of filing taxes. The coloration, buttons, and all forms of coding that are within this site are in my opinion, efficient.
Date published: 2021-03-14
Rated 5 out of 5 by from It all was surprisingly easy! Forms were easy to use and complete. I did have some questions and the chat feature was easy and efficient to use. The tax experts I spoke with were pleasant and helpful.
Date published: 2021-03-14
Rated 2 out of 5 by from Turbo tax business for partnership is outdated! Turbo Tax will not accept my business SOS file number because it starts with 30 instead of 19 or 20. This has been a problem for 2 years. I thought for sure it would have been fixed for 2020, but it has not.
Date published: 2021-03-14
Rated 5 out of 5 by from awsome easy to use, explanations about all entries, clear guidance
Date published: 2021-03-14
Rated 5 out of 5 by from TurboTax is wonderful! Easy and such a understandable process. I would recommend this to anyone doing taxes!
Date published: 2021-03-14
Rated 5 out of 5 by from Very Accurate Easy to follow instructions. The notification was of the IRS acceptance was good.
Date published: 2021-03-14
Rated 5 out of 5 by from This was very easy. all questions were answered in the help section--It was very easy
Date published: 2021-03-14
All TurboTax® Offerings Reviews - Page 6276