TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Was told would need a CPA Had a problem with the software telling me to make a change, but not allowing me to make said change. Asked customer support to call me. After about a half hour they returned my call. The software would not allow us to do a screen share, so the customer service person did their best to troubleshoot with my description of what was going on. Needless to say, that didn't get far. They also told me that since I'm a new business owner and not a tax expert I would need to talk to a tax professional because TurboTax is not a replacement for a CPA. I assumed they were trying to upsell me a service, but they then proceeded to tell me that TurboTax's CPAs don't support TurboTax Business edition. So I paid more than $200 for glitchy software and told that I shouldn't use said software without a CPA, but not a TurboTax CPA because they don't support their own software. Good to know I should have gone elsewhere.
Date published: 2021-03-15
Rated 1 out of 5 by from Absolute joke!!! DO NOT PAY FOR ADDITIONAL SERVICE Turbotax: "we are having our tax professionals review your information before you send it.... looks like its good to go!" me: files return me: immediately get an email saying my return was rejected
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax was really good. I have used turbo tax for the last three years and I love them
Date published: 2021-03-15
Rated 4 out of 5 by from Good software Im glad i was able to use this software. it will be better if i can use this on a macbook. i had to go buy a windows laptop to use this software.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax fantastic Easy to use. Not sure where numbers on MO form are from.
Date published: 2021-03-15
Rated 5 out of 5 by from Always reliable and accurate Always reliable and accurate when completing returns...
Date published: 2021-03-15
Rated 5 out of 5 by from It took 15 minutes to file my returns. This is my eighth year using TurboTax. It has never taken me longer than 25 minutes to file both Federal and State returns. I LOVE TurboTax.
Date published: 2021-03-15
Rated 4 out of 5 by from TurboTax is good for simple business tax return As my title suggested that TurboTax is good for simple business tax return. Any business with foreign partner or foreign transactions should not attempt to prepare tax return using TurboTax.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy and can do at home Turbo tax is convenient because my taxes are easy and simple
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Great results they worked for all my money & were right on time
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6250
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Was told would need a CPA Had a problem with the software telling me to make a change, but not allowing me to make said change. Asked customer support to call me. After about a half hour they returned my call. The software would not allow us to do a screen share, so the customer service person did their best to troubleshoot with my description of what was going on. Needless to say, that didn't get far. They also told me that since I'm a new business owner and not a tax expert I would need to talk to a tax professional because TurboTax is not a replacement for a CPA. I assumed they were trying to upsell me a service, but they then proceeded to tell me that TurboTax's CPAs don't support TurboTax Business edition. So I paid more than $200 for glitchy software and told that I shouldn't use said software without a CPA, but not a TurboTax CPA because they don't support their own software. Good to know I should have gone elsewhere.
Date published: 2021-03-15
Rated 1 out of 5 by from Absolute joke!!! DO NOT PAY FOR ADDITIONAL SERVICE Turbotax: "we are having our tax professionals review your information before you send it.... looks like its good to go!" me: files return me: immediately get an email saying my return was rejected
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo tax was really good. I have used turbo tax for the last three years and I love them
Date published: 2021-03-15
Rated 4 out of 5 by from Good software Im glad i was able to use this software. it will be better if i can use this on a macbook. i had to go buy a windows laptop to use this software.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbotax fantastic Easy to use. Not sure where numbers on MO form are from.
Date published: 2021-03-15
Rated 5 out of 5 by from Always reliable and accurate Always reliable and accurate when completing returns...
Date published: 2021-03-15
Rated 5 out of 5 by from It took 15 minutes to file my returns. This is my eighth year using TurboTax. It has never taken me longer than 25 minutes to file both Federal and State returns. I LOVE TurboTax.
Date published: 2021-03-15
Rated 4 out of 5 by from TurboTax is good for simple business tax return As my title suggested that TurboTax is good for simple business tax return. Any business with foreign partner or foreign transactions should not attempt to prepare tax return using TurboTax.
Date published: 2021-03-15
Rated 5 out of 5 by from Turbo Tax is easy and can do at home Turbo tax is convenient because my taxes are easy and simple
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Great results they worked for all my money & were right on time
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6250