TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax Is awsome I love my exprince with turbo tax the help is wonderful and they got my taxes done
Date published: 2022-02-28
Rated 4 out of 5 by from Good and Solid Software Needing Some Improvements Overall its a good program. I've been using Turbo Tax for decades and have had no problems. Improvement areas... Need to have the ability from the menu to jump to a specific area without having to revisit all the sub-questions that leads to the area you want to review or change. Also had a situation this year where we had a pre-2017 1st mortgage and home equity line that was used for home improvements. Refinaced them both into one mortgage in 2021. This process was clunky. Should have had a question that asked if the first pre-2017 mortgage was refinanced, and similar question for the HELOC and THEN ask if the new mortgage was the combination of the two. I got it done, but it just seems like it could have been laid out better to accommodate this situation. Besides that, Turbo Tax is a good solid system.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Helped Me Correct an Error on Tax Form I was ready to e-file my taxes when I noticed an error on the additional income worksheet. Called Turbo Tax, spoke to live expert who confirmed that additional income was added 2x to the worksheet in error. He was able to correct the error so that I would not be taxed twice for the same income. Kudos to Turbo Tax expert for his help--resulting in more of a refund for me.
Date published: 2022-02-28
Rated 5 out of 5 by from Great It was really easy and I appreciate the ease and it being free since I haven't worked and don't get assistance
Date published: 2022-02-28
Rated 5 out of 5 by from Gwendolyn Great It was easy to understand, gave helpful hints.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! I've been using TurboTax for years, even after hurricane damage to home, after refinancing, after adding solar panels,...all changes were easy through TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Love it.. Been with them 7 years!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use and file! Website is easy to use. Reviewer was very friendly and knowledgeable.
Date published: 2022-02-28
Rated 4 out of 5 by from It was great Was very easy I didn't have any problems I would recommend anyone to try it
Date published: 2022-02-28
Rated 1 out of 5 by from Poor - No indication of WHY if e-filing rejected. My e-filing was rejected three times. I corrected an error on the second filing but it and a third filing was rejected. No reason why rejected. I would like a $20 refund of my state e-filing fee.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6245
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Is awsome I love my exprince with turbo tax the help is wonderful and they got my taxes done
Date published: 2022-02-28
Rated 4 out of 5 by from Good and Solid Software Needing Some Improvements Overall its a good program. I've been using Turbo Tax for decades and have had no problems. Improvement areas... Need to have the ability from the menu to jump to a specific area without having to revisit all the sub-questions that leads to the area you want to review or change. Also had a situation this year where we had a pre-2017 1st mortgage and home equity line that was used for home improvements. Refinaced them both into one mortgage in 2021. This process was clunky. Should have had a question that asked if the first pre-2017 mortgage was refinanced, and similar question for the HELOC and THEN ask if the new mortgage was the combination of the two. I got it done, but it just seems like it could have been laid out better to accommodate this situation. Besides that, Turbo Tax is a good solid system.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax Helped Me Correct an Error on Tax Form I was ready to e-file my taxes when I noticed an error on the additional income worksheet. Called Turbo Tax, spoke to live expert who confirmed that additional income was added 2x to the worksheet in error. He was able to correct the error so that I would not be taxed twice for the same income. Kudos to Turbo Tax expert for his help--resulting in more of a refund for me.
Date published: 2022-02-28
Rated 5 out of 5 by from Great It was really easy and I appreciate the ease and it being free since I haven't worked and don't get assistance
Date published: 2022-02-28
Rated 5 out of 5 by from Gwendolyn Great It was easy to understand, gave helpful hints.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Awesome! I've been using TurboTax for years, even after hurricane damage to home, after refinancing, after adding solar panels,...all changes were easy through TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Love it.. Been with them 7 years!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Easy to use and file! Website is easy to use. Reviewer was very friendly and knowledgeable.
Date published: 2022-02-28
Rated 4 out of 5 by from It was great Was very easy I didn't have any problems I would recommend anyone to try it
Date published: 2022-02-28
Rated 1 out of 5 by from Poor - No indication of WHY if e-filing rejected. My e-filing was rejected three times. I corrected an error on the second filing but it and a third filing was rejected. No reason why rejected. I would like a $20 refund of my state e-filing fee.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6245