TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Meh Made it difficult this year ......................
Date published: 2022-02-28
Rated 5 out of 5 by from Valuable Tax & Financial Tool My taxes are not overly complicated, so I don't need a "tax man" to handle this nor the expense for doing so. TurboTax fits the bill. Easy to use and very economical to use. reviews and helps me to check all my income, deductions and other factors. Nothing gets missed and my refund, filed electronically, get processed fast. I've always had my refund within 2-3 weeks, often sooner.
Date published: 2022-02-28
Rated 4 out of 5 by from Cost Effective I would give Turbo Tax an excellent rating except for some of the rather annoying questions during initial set-up. I have been using Turbo Tax for over 20 years so it remembers everything, including that I had children. They are now married and living their own independent lives. There should be one simple question: are you supporting them financially? No need to verify social security numbers, birth dates, can anyone else claim them, ad nauseam.
Date published: 2022-02-28
Rated 4 out of 5 by from Quick and Easy As long as the documentation you receive for taxes is accurate, there is honestly no reason why you wouldn't be able to file by yourself. Even if there are discrepancies, help is literally always at the ready to assist you.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Easy Turbo tax makes it so easy to be confident in entering your taxes.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy to use. Logical format and series of questions. Several error checks.
Date published: 2022-02-28
Rated 2 out of 5 by from Good service, until it's time to pay TurboTax is an easy service to use that makes filing taxes as smooth as possible. But it is still a corporation and thus must still make money somehow. They do this by smoothing the process over as much as possible, besides dangling services (such as their "MAXX" service) over you between every few slides, offering you the choice to give them even more money. And if your goal is only to file federal tax returns, it is completely free. Anything more than that, however, is not. I may misremember, but I believe filing state taxes were free prior to 2022. This year, they allow you to file your state taxes only to prompt you to pay them to file it. And self-employment; regardless of how much money you've made (I myself made a meager sum from royalties), they propose you pay them roughly 100 dollars just to file them. Of course, you could do it all yourself—but taxes are notoriously complicated and confusing, and TurboTax steps up to fill that niche—for a ridiculous price if you are not particularly well-off. Make note that this is not a reflection of the hard-working daily workers at the company; those in support, those managing the website's code, and so on, are doing a great job. It is instead the predatory business model—which is entirely out of these workers' hands—that makes it difficult to recommend this service to anyone.
Date published: 2022-02-28
Rated 4 out of 5 by from Fabulous Federal, Good State, Confusing Local The Federal is straightforward as was most for the State. By having rental income in one locality and my residence in another, and living in a non-income grabbing municipality, the local RITA taxes were difficult. Were the rates for the municipalities just examples to be followed as is the case for much of Turbotax or were those selected for my municipalities? And once the local taxes were calculated it took some time to figure out what to do.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome work turbo tax I would love for people to use turbo tax, because everywhere you go people are charged a arm and a leg to do you tax, turbo tax is very cheap.So please everybody use turbo tax to do your tax
Date published: 2022-02-28
Rated 4 out of 5 by from Tax experts wonderful--programming was ok Customer service helped me resolve issue of payment processing, and I was able to e-file federal and 2 state returns, saving me from printing out and mailing 60 pages of forms! Tax experts were invaluable in answering questions and advising work-arounds in some cases.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6229
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Meh Made it difficult this year ......................
Date published: 2022-02-28
Rated 5 out of 5 by from Valuable Tax & Financial Tool My taxes are not overly complicated, so I don't need a "tax man" to handle this nor the expense for doing so. TurboTax fits the bill. Easy to use and very economical to use. reviews and helps me to check all my income, deductions and other factors. Nothing gets missed and my refund, filed electronically, get processed fast. I've always had my refund within 2-3 weeks, often sooner.
Date published: 2022-02-28
Rated 4 out of 5 by from Cost Effective I would give Turbo Tax an excellent rating except for some of the rather annoying questions during initial set-up. I have been using Turbo Tax for over 20 years so it remembers everything, including that I had children. They are now married and living their own independent lives. There should be one simple question: are you supporting them financially? No need to verify social security numbers, birth dates, can anyone else claim them, ad nauseam.
Date published: 2022-02-28
Rated 4 out of 5 by from Quick and Easy As long as the documentation you receive for taxes is accurate, there is honestly no reason why you wouldn't be able to file by yourself. Even if there are discrepancies, help is literally always at the ready to assist you.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Easy Turbo tax makes it so easy to be confident in entering your taxes.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is easy to use Very easy to use. Logical format and series of questions. Several error checks.
Date published: 2022-02-28
Rated 2 out of 5 by from Good service, until it's time to pay TurboTax is an easy service to use that makes filing taxes as smooth as possible. But it is still a corporation and thus must still make money somehow. They do this by smoothing the process over as much as possible, besides dangling services (such as their "MAXX" service) over you between every few slides, offering you the choice to give them even more money. And if your goal is only to file federal tax returns, it is completely free. Anything more than that, however, is not. I may misremember, but I believe filing state taxes were free prior to 2022. This year, they allow you to file your state taxes only to prompt you to pay them to file it. And self-employment; regardless of how much money you've made (I myself made a meager sum from royalties), they propose you pay them roughly 100 dollars just to file them. Of course, you could do it all yourself—but taxes are notoriously complicated and confusing, and TurboTax steps up to fill that niche—for a ridiculous price if you are not particularly well-off. Make note that this is not a reflection of the hard-working daily workers at the company; those in support, those managing the website's code, and so on, are doing a great job. It is instead the predatory business model—which is entirely out of these workers' hands—that makes it difficult to recommend this service to anyone.
Date published: 2022-02-28
Rated 4 out of 5 by from Fabulous Federal, Good State, Confusing Local The Federal is straightforward as was most for the State. By having rental income in one locality and my residence in another, and living in a non-income grabbing municipality, the local RITA taxes were difficult. Were the rates for the municipalities just examples to be followed as is the case for much of Turbotax or were those selected for my municipalities? And once the local taxes were calculated it took some time to figure out what to do.
Date published: 2022-02-28
Rated 5 out of 5 by from Awesome work turbo tax I would love for people to use turbo tax, because everywhere you go people are charged a arm and a leg to do you tax, turbo tax is very cheap.So please everybody use turbo tax to do your tax
Date published: 2022-02-28
Rated 4 out of 5 by from Tax experts wonderful--programming was ok Customer service helped me resolve issue of payment processing, and I was able to e-file federal and 2 state returns, saving me from printing out and mailing 60 pages of forms! Tax experts were invaluable in answering questions and advising work-arounds in some cases.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6229