TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify
(4.8/5
| 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by
Mr HJ1 from
Very good product.
Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by
Michele567 from
Turbo Tax has issues with 1098-Q & 1098-T logic
I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by
rmax144 from
easy to use
Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
Rated 1 out of 5 by
BS155 from
Turbotaxlivepremier
I LOVE turbotax, however this year I needed more help so I upgraded. I was literally talking to someone that knew mess than me. She had NO ides about anything i asked and just repeated what i said, i could have gotten paid as the thrbo tax person, i knew more. I wasted so much money bc i got no help. Its a shame, im sure not everyone is that bad but they need to have a better process to make sure they know what they are doing and trained properly.
Date published: 2022-10-18
Rated 3 out of 5 by
Babziellia from
Disappointed in Functionality This Year
Been using TurboTax since about 1999. I've even recommended it to friends and family. This year, the software did not perform up to previous standards. Upgrading from the non-biz version to the biz-version was a nightmare - Turbotax install widget did not work - finally had to go through computer settings and delete the software completely and do a fresh install. The software, itself, was not as handy as previous years. No topic jump feature made navigation time consuming. Esp needed some business forms which were difficult to find. Once confirming the existence of the forms, locating and updating forms then was time consuming and duplicative because I couldn't find or link to the stepbystep instructions and the software had me enter redundant information. The Business version was lacking. The main reason we use Turbotax is for the guided entries and to streamline the tax process overall. Not happy about the 2021 product.
Date published: 2022-10-18
Rated 1 out of 5 by
JLew AtL from
Horrible. Don't waste your Money
Turbo Tax gets worse and worse every year. You'll be frustrated. Don't waste your money. I've used Turbo Tax for over two decades. It's no longer worth the month. Go to a tax service if you must, TT is not worth the frustration.
Date published: 2022-10-18
Rated 4 out of 5 by
morecoffee from
Good result. Searching user forums is inefficient.
Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
Rated 1 out of 5 by
Sally94116 from
Can't take off audit defense
This is the second year in a row I've had issues taking off audit defense. Even though I have it taken off it makes me pay it in order to file my tax returns. I pay it anyway because I don't have time to look up how to fix it before I file. That's $90 I've overpaid for this! Garbage!
Date published: 2022-10-18
Rated 4 out of 5 by
Chris from Utah from
To easy to miss important steps
Even thought it has an option to take you through all the steps for filling out a return, I had to be very careful not to miss somehting.
Date published: 2022-10-18
Rated 5 out of 5 by
This is Absurd from
Turbo Tax CPA's are GREAT!!!
I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
All TurboTax® Offerings Reviews - Page 6221
Date published: 2022-10-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Mr HJ1 from
Very good product.
Turbo Tax was clear and simple to use for the most part. A few improvements could be made as I did not see that information indicating tax rates for Crypto sales or how information would be automatically transferred to forms 8949 and schedule D when entering as other income. I struggled with 1 part at the end of entering information from Form K-3 as US or foreign since columns were not similarly specified in Turbo Tax as the first few parts of K-3. Information was automatically transferred to another section which again an explanation would have helped. A couple check marks had to be reentered.
Date published: 2022-10-18
Rated 3 out of 5 by
Michele567 from
Turbo Tax has issues with 1098-Q & 1098-T logic
I encountered difficulties with 1098-Q & T....our education expenses far exceeded payments received from 529 funds, yet could not get Turbo Tax to avoid reporting improper $1000 income on return. Gave up and filed that way after seeking help in online community and in search to no avail. I've used Turbo Tax for many years but may hire an accountant next year instead, too frustrating.
Date published: 2022-10-18
Rated 5 out of 5 by
rmax144 from
easy to use
Very easy to use and informative . Turbo Tax is great!
Date published: 2022-10-18
Rated 1 out of 5 by
BS155 from
Turbotaxlivepremier
I LOVE turbotax, however this year I needed more help so I upgraded. I was literally talking to someone that knew mess than me. She had NO ides about anything i asked and just repeated what i said, i could have gotten paid as the thrbo tax person, i knew more. I wasted so much money bc i got no help. Its a shame, im sure not everyone is that bad but they need to have a better process to make sure they know what they are doing and trained properly.
Date published: 2022-10-18
Rated 3 out of 5 by
Babziellia from
Disappointed in Functionality This Year
Been using TurboTax since about 1999. I've even recommended it to friends and family. This year, the software did not perform up to previous standards. Upgrading from the non-biz version to the biz-version was a nightmare - Turbotax install widget did not work - finally had to go through computer settings and delete the software completely and do a fresh install. The software, itself, was not as handy as previous years. No topic jump feature made navigation time consuming. Esp needed some business forms which were difficult to find. Once confirming the existence of the forms, locating and updating forms then was time consuming and duplicative because I couldn't find or link to the stepbystep instructions and the software had me enter redundant information. The Business version was lacking. The main reason we use Turbotax is for the guided entries and to streamline the tax process overall. Not happy about the 2021 product.
Date published: 2022-10-18
Rated 1 out of 5 by
JLew AtL from
Horrible. Don't waste your Money
Turbo Tax gets worse and worse every year. You'll be frustrated. Don't waste your money. I've used Turbo Tax for over two decades. It's no longer worth the month. Go to a tax service if you must, TT is not worth the frustration.
Date published: 2022-10-18
Rated 4 out of 5 by
morecoffee from
Good result. Searching user forums is inefficient.
Good result. Forms appear accurate and in line with irs.gov requirements. Spent hours searching user forums for answers that should have been in the in-app help. My Desktop Premier does not have the chat function. TT phone expert was friendly and helpful - when sharing my screen, she was surprised that the chat function was missing.
Date published: 2022-10-18
Rated 1 out of 5 by
Sally94116 from
Can't take off audit defense
This is the second year in a row I've had issues taking off audit defense. Even though I have it taken off it makes me pay it in order to file my tax returns. I pay it anyway because I don't have time to look up how to fix it before I file. That's $90 I've overpaid for this! Garbage!
Date published: 2022-10-18
Rated 4 out of 5 by
Chris from Utah from
To easy to miss important steps
Even thought it has an option to take you through all the steps for filling out a return, I had to be very careful not to miss somehting.
Date published: 2022-10-18
Rated 5 out of 5 by
This is Absurd from
Turbo Tax CPA's are GREAT!!!
I was having difficulties with cost basis for some items I had to sell last year on Ebay and Ziena helped me and was super patient, very kind and understanding and extremely helpful. I went from owing a bunch to getting a refund. SO RELIEVED!!!
All TurboTax® Offerings Reviews - Page 6221
Date published: 2022-10-18