TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Outstanding Program!!! Easy to use in all areas. Good Experience always! Easy to use in all areas. Designed for the common user.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is awesome Easy process with much less time than doing it manually.
Date published: 2022-02-28
Rated 4 out of 5 by from Fairly User-Friendly I have used TurboTax many years in a row with ease. This year, I had two W2s from the same employer, due to a move of residence last December, and doing my taxes was very tricky. I had a lot of trouble getting a live person on the phone after several attempts, but I'm still giving a very good rating because on the third call, I got an amazing person who stayed with me for an hour and did all sorts of research and calculations and got me situated. She really made the difference.
Date published: 2022-02-28
Rated 3 out of 5 by from Charged more than anticipated Parts of the forms were confusing and I was not informed that cost would double when I had funds removed from my refund. Tried to work with free short form. Did not tell me why I could not use.
Date published: 2022-02-28
Rated 5 out of 5 by from SO easy! I was unemployed all of 2020 and was dreading having to file taxes now that I am working again. I moved from a state without state income tax to one that did, and the thought of having to do both federal and state was giving me anxiety. turbo tax made it so easy, they explained everything in a simple way that I wasn't overwhelmed or confused. thank you!
Date published: 2022-02-28
Rated 4 out of 5 by from 1st timer Historically we have had our taxes prepared and have paid more and gotten less coverage in case of issues or audits. The price was about 10-15% less than a local tax preparer, but it comes with the additional identity coverage.
Date published: 2022-02-28
Rated 5 out of 5 by from Exactly What I needed The whole process was simple and quick. TurboTax walked me through everything step by step. I have previously used TaxAct but have had issues the last few years so I decided to give TurboTax a try and I am pleased with the outcome. My returns have been maximized and the process brought forward questions and deductions that I didn't previously know I could get/use, which increased my return. Overall, the software is easy to navigate, you can either use a ChatBot or the ? to have questions answered easily if you're unsure whether a particular area applies to you or not. Overall, this was definitely worth it and I will be using this software going forward.
Date published: 2022-02-28
Rated 3 out of 5 by from I thought it was free to file It made me pay $289 to file my taxes , it said something about live & stuff idk I never had to pay to file my own taxes
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is persistían Quick easy and helpful. They notify you every day so you don’t forget
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is the best so easy and they insist to ask for help and the help is great
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6179
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Outstanding Program!!! Easy to use in all areas. Good Experience always! Easy to use in all areas. Designed for the common user.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is awesome Easy process with much less time than doing it manually.
Date published: 2022-02-28
Rated 4 out of 5 by from Fairly User-Friendly I have used TurboTax many years in a row with ease. This year, I had two W2s from the same employer, due to a move of residence last December, and doing my taxes was very tricky. I had a lot of trouble getting a live person on the phone after several attempts, but I'm still giving a very good rating because on the third call, I got an amazing person who stayed with me for an hour and did all sorts of research and calculations and got me situated. She really made the difference.
Date published: 2022-02-28
Rated 3 out of 5 by from Charged more than anticipated Parts of the forms were confusing and I was not informed that cost would double when I had funds removed from my refund. Tried to work with free short form. Did not tell me why I could not use.
Date published: 2022-02-28
Rated 5 out of 5 by from SO easy! I was unemployed all of 2020 and was dreading having to file taxes now that I am working again. I moved from a state without state income tax to one that did, and the thought of having to do both federal and state was giving me anxiety. turbo tax made it so easy, they explained everything in a simple way that I wasn't overwhelmed or confused. thank you!
Date published: 2022-02-28
Rated 4 out of 5 by from 1st timer Historically we have had our taxes prepared and have paid more and gotten less coverage in case of issues or audits. The price was about 10-15% less than a local tax preparer, but it comes with the additional identity coverage.
Date published: 2022-02-28
Rated 5 out of 5 by from Exactly What I needed The whole process was simple and quick. TurboTax walked me through everything step by step. I have previously used TaxAct but have had issues the last few years so I decided to give TurboTax a try and I am pleased with the outcome. My returns have been maximized and the process brought forward questions and deductions that I didn't previously know I could get/use, which increased my return. Overall, the software is easy to navigate, you can either use a ChatBot or the ? to have questions answered easily if you're unsure whether a particular area applies to you or not. Overall, this was definitely worth it and I will be using this software going forward.
Date published: 2022-02-28
Rated 3 out of 5 by from I thought it was free to file It made me pay $289 to file my taxes , it said something about live & stuff idk I never had to pay to file my own taxes
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo tax is persistían Quick easy and helpful. They notify you every day so you don’t forget
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is the best so easy and they insist to ask for help and the help is great
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6179