TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from This made my tax fling so much easier this year!!! This made my tax fling so much easier this year!!!
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use Easy to use and tie to state taxes and easy to file
Date published: 2021-03-16
Rated 2 out of 5 by from Turbo Tax did not live up to prior expectations I am a long time Turbo Tax user. This is the first time that I have had any issues with using the product. First, I had used the download version on a MacBook with MacOS Big Sur. After transferring my data from last year and inputting most of this year's information, Turbo Tax crashed. Support was excellent, but I was told that there was no resolution for this problem and others were having similar issues. They offered me a Windows Download, but I had to input all my data from start. I was not happy to have to do this, but proceeded and all went well until I got to the end. I went to e-file but could not complete due to a $25 file fee for the State. For some reason, it took me numerous tries to get this transaction to complete. Again, I am not new to Turbo Tax. I have used Turbo Tax for many years on both Windows and Mac computers, and this is the first time that I have ever had these kinds of issues. I will think hard before using Turbo Tax for 2021 taxes!
Date published: 2021-03-16
Rated 5 out of 5 by from easy I was able to smoothly sail through the return with a little help from my daughter.
Date published: 2021-03-16
Rated 5 out of 5 by from TURBO TAX REP WAS AMAZING HELP I HIGHLY RECOMMEND , THEY ALWAYS HAVE A RESPONSE TO ANY QUESTIONS AND THETAX REPAIR LADY HELP ME IN SO MUCH AND I UNDERSTOOD EVERYTHING WELL MIND YOU ITS MY FIRST TIME FILING ON MY OWN WITH AMAZING GID
Date published: 2021-03-16
Rated 3 out of 5 by from TurboTax works well but there were issue I've used Turbtax for several years now and the product works well. I had issues with importing a form from Invesco and they were no help in this, when I spoke to someone at Turbotax they had no solution so I had to type form in and all data on form could not be entered, even with help from Turbotax expert. Also you advertise that there are five copies that can be downloaded from the disk. When I gave it to someone to use it didn't work and Turbotax was no help. Don't advertise something that doesn't work.
Date published: 2021-03-16
Rated 3 out of 5 by from ok ok to work with, wish Feds would make it easier. That is less complicated
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is simplistic & easy to use I’ve used TurboTax to file over the last four years and it’s been a great tool. I started as a clueless first time user and been stuck ever since. It’s easy and very quick.
Date published: 2021-03-16
Rated 1 out of 5 by from TurboTax will not allow NY state e-file Could not meet NY state filing e-file requirement due to Federal requirement to file my deceased in paper. Used TurboTax Estate software for a 1041 filing. TurboTax Estate did allow me to file Fed in paper and then go back and file NY state e-file. Frustrated!!!
Date published: 2021-03-16
Rated 5 out of 5 by from Helpful and Efficient My experience with TurboTax was helpful in preparing a mildly complicated return. I appreciated the explanations and the efficiency used within the program.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from This made my tax fling so much easier this year!!! This made my tax fling so much easier this year!!!
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use Easy to use and tie to state taxes and easy to file
Date published: 2021-03-16
Rated 2 out of 5 by from Turbo Tax did not live up to prior expectations I am a long time Turbo Tax user. This is the first time that I have had any issues with using the product. First, I had used the download version on a MacBook with MacOS Big Sur. After transferring my data from last year and inputting most of this year's information, Turbo Tax crashed. Support was excellent, but I was told that there was no resolution for this problem and others were having similar issues. They offered me a Windows Download, but I had to input all my data from start. I was not happy to have to do this, but proceeded and all went well until I got to the end. I went to e-file but could not complete due to a $25 file fee for the State. For some reason, it took me numerous tries to get this transaction to complete. Again, I am not new to Turbo Tax. I have used Turbo Tax for many years on both Windows and Mac computers, and this is the first time that I have ever had these kinds of issues. I will think hard before using Turbo Tax for 2021 taxes!
Date published: 2021-03-16
Rated 5 out of 5 by from easy I was able to smoothly sail through the return with a little help from my daughter.
Date published: 2021-03-16
Rated 5 out of 5 by from TURBO TAX REP WAS AMAZING HELP I HIGHLY RECOMMEND , THEY ALWAYS HAVE A RESPONSE TO ANY QUESTIONS AND THETAX REPAIR LADY HELP ME IN SO MUCH AND I UNDERSTOOD EVERYTHING WELL MIND YOU ITS MY FIRST TIME FILING ON MY OWN WITH AMAZING GID
Date published: 2021-03-16
Rated 3 out of 5 by from TurboTax works well but there were issue I've used Turbtax for several years now and the product works well. I had issues with importing a form from Invesco and they were no help in this, when I spoke to someone at Turbotax they had no solution so I had to type form in and all data on form could not be entered, even with help from Turbotax expert. Also you advertise that there are five copies that can be downloaded from the disk. When I gave it to someone to use it didn't work and Turbotax was no help. Don't advertise something that doesn't work.
Date published: 2021-03-16
Rated 3 out of 5 by from ok ok to work with, wish Feds would make it easier. That is less complicated
Date published: 2021-03-16
Rated 5 out of 5 by from TurboTax is simplistic & easy to use I’ve used TurboTax to file over the last four years and it’s been a great tool. I started as a clueless first time user and been stuck ever since. It’s easy and very quick.
Date published: 2021-03-16
Rated 1 out of 5 by from TurboTax will not allow NY state e-file Could not meet NY state filing e-file requirement due to Federal requirement to file my deceased in paper. Used TurboTax Estate software for a 1041 filing. TurboTax Estate did allow me to file Fed in paper and then go back and file NY state e-file. Frustrated!!!
Date published: 2021-03-16
Rated 5 out of 5 by from Helpful and Efficient My experience with TurboTax was helpful in preparing a mildly complicated return. I appreciated the explanations and the efficiency used within the program.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6164