TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great I easily do our taxes in less than an hour. It was nice to be able to download my investment information automatically.
Date published: 2021-03-15
Rated 5 out of 5 by from Lived up to the hype about maximum refund The guiding questions helped and allowed me to file as head of household when I had no idea I could.
Date published: 2021-03-15
Rated 5 out of 5 by from THEY ARE GREAT THEY HAVE BEEN GREAT SO FAR THE PAST 3 YEARS IVE BEEN USING THEM
Date published: 2021-03-15
Rated 5 out of 5 by from So Easy to File! Very Helpful pop-ups to tax question and easy to file.
Date published: 2021-03-15
Rated 3 out of 5 by from Problems with purchase of optional modules Online purchase on Audit Protection was problematic - software says payment did not go through despite what my bank indicated that it did go through. The download/install of NJ State Partnership was also problematic and TurboTax Business acted like I did not purchase the state program even if I did and was able to download it. The state tax section also got me into a loop , forcing me to select the download for NJ state . After much time wasted troubleshooting, I found the fix on the Support Community page and was able to proceed with the State tax filing process. I DID NOT get any help from Intuit TurboTax help desk people. Automated Support system needs more improvement!
Date published: 2021-03-15
Rated 5 out of 5 by from great My live expert was an expert. He led me through every strp of the way. My 2020 taxes were rejected because we didn't put in last years' tax amount.
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax was great My turbo tax experience was quick and mostly painless. I did miss the ability to go to the worksheets, when I had a question, but it all worked out rather quickly and satisfactorily.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Very detailed. Fast ans thorough. Answers all your questions
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax review Overall, user friendly, but I don't like that I have to pay twice. Pay once for the software, and then have to pay again to e-file.
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use Took a little time to get use to but it was easy to use after a while
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6150
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great I easily do our taxes in less than an hour. It was nice to be able to download my investment information automatically.
Date published: 2021-03-15
Rated 5 out of 5 by from Lived up to the hype about maximum refund The guiding questions helped and allowed me to file as head of household when I had no idea I could.
Date published: 2021-03-15
Rated 5 out of 5 by from THEY ARE GREAT THEY HAVE BEEN GREAT SO FAR THE PAST 3 YEARS IVE BEEN USING THEM
Date published: 2021-03-15
Rated 5 out of 5 by from So Easy to File! Very Helpful pop-ups to tax question and easy to file.
Date published: 2021-03-15
Rated 3 out of 5 by from Problems with purchase of optional modules Online purchase on Audit Protection was problematic - software says payment did not go through despite what my bank indicated that it did go through. The download/install of NJ State Partnership was also problematic and TurboTax Business acted like I did not purchase the state program even if I did and was able to download it. The state tax section also got me into a loop , forcing me to select the download for NJ state . After much time wasted troubleshooting, I found the fix on the Support Community page and was able to proceed with the State tax filing process. I DID NOT get any help from Intuit TurboTax help desk people. Automated Support system needs more improvement!
Date published: 2021-03-15
Rated 5 out of 5 by from great My live expert was an expert. He led me through every strp of the way. My 2020 taxes were rejected because we didn't put in last years' tax amount.
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax was great My turbo tax experience was quick and mostly painless. I did miss the ability to go to the worksheets, when I had a question, but it all worked out rather quickly and satisfactorily.
Date published: 2021-03-15
Rated 5 out of 5 by from Awesome Very detailed. Fast ans thorough. Answers all your questions
Date published: 2021-03-15
Rated 4 out of 5 by from Turbo Tax review Overall, user friendly, but I don't like that I have to pay twice. Pay once for the software, and then have to pay again to e-file.
Date published: 2021-03-15
Rated 5 out of 5 by from Easy to use Took a little time to get use to but it was easy to use after a while
Date published: 2021-03-15
All TurboTax® Offerings Reviews - Page 6150