TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Problems this year! In the past this went pretty well. Not so this year. Too many questions. Log in didn't work. Then wanted information that did not exist and had no work around, so I couldn't file. All very frustrating.
Date published: 2021-03-16
Rated 4 out of 5 by from Glad to get Stimulus adjustment based on 2020 AGI I've not been able figure how to get USAA discount on subscription
Date published: 2021-03-16
Rated 4 out of 5 by from convenience Turbotax is Convient, Very easy and Straight forward.
Date published: 2021-03-16
Rated 5 out of 5 by from tax return Very easy to complete tax return. Recommend for anyone of all ages
Date published: 2021-03-16
Rated 5 out of 5 by from easy to use! Fast and easy to use, was able to file my federal and state taxes without leaving home.
Date published: 2021-03-16
Rated 1 out of 5 by from TurboTtax failed me this year After 20 years of using Turbo Tax with little difficulty, the 2020 software failed me. The state would not download and I had to get it emailed to me. After the returns were completed they would not transmit because the program kept asking for an update but the updater would not work. Even after manually updating, the forms would not transmit. Several hours of help on the telephone did not resolve the problem. In the end I printed and mailed the forms. Very disappointed with my 2020 Turbo Tax product. I should get my money back!
Date published: 2021-03-16
Rated 5 out of 5 by from Awesome Product Simple to use. Thorough. Love the copy-over feature from prior years returns to help expedite process of completing the new tax year.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for 17 years, is great! I woud not use another service.
Date published: 2021-03-16
Rated 5 out of 5 by from 1099-B Import still needing some confusing inpput Smooth as always. However, RSU sales with form imported from Fidelity still required some manual inputs in cost adjustment. The UI is quite confusing after getting prompted from the checking process, not sure what needed to input even though all the information was input correctly in previous screen.
Date published: 2021-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I'VE USED OTHER SERVICES AND THIS BY FAR IS THE BEST AND EASIEST
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6139
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Problems this year! In the past this went pretty well. Not so this year. Too many questions. Log in didn't work. Then wanted information that did not exist and had no work around, so I couldn't file. All very frustrating.
Date published: 2021-03-16
Rated 4 out of 5 by from Glad to get Stimulus adjustment based on 2020 AGI I've not been able figure how to get USAA discount on subscription
Date published: 2021-03-16
Rated 4 out of 5 by from convenience Turbotax is Convient, Very easy and Straight forward.
Date published: 2021-03-16
Rated 5 out of 5 by from tax return Very easy to complete tax return. Recommend for anyone of all ages
Date published: 2021-03-16
Rated 5 out of 5 by from easy to use! Fast and easy to use, was able to file my federal and state taxes without leaving home.
Date published: 2021-03-16
Rated 1 out of 5 by from TurboTtax failed me this year After 20 years of using Turbo Tax with little difficulty, the 2020 software failed me. The state would not download and I had to get it emailed to me. After the returns were completed they would not transmit because the program kept asking for an update but the updater would not work. Even after manually updating, the forms would not transmit. Several hours of help on the telephone did not resolve the problem. In the end I printed and mailed the forms. Very disappointed with my 2020 Turbo Tax product. I should get my money back!
Date published: 2021-03-16
Rated 5 out of 5 by from Awesome Product Simple to use. Thorough. Love the copy-over feature from prior years returns to help expedite process of completing the new tax year.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is Great! I have used Turbo Tax for 17 years, is great! I woud not use another service.
Date published: 2021-03-16
Rated 5 out of 5 by from 1099-B Import still needing some confusing inpput Smooth as always. However, RSU sales with form imported from Fidelity still required some manual inputs in cost adjustment. The UI is quite confusing after getting prompted from the checking process, not sure what needed to input even though all the information was input correctly in previous screen.
Date published: 2021-03-16
Rated 5 out of 5 by from TURBO TAX IS THE BEST I'VE USED OTHER SERVICES AND THIS BY FAR IS THE BEST AND EASIEST
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 6139