TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Quick, Easy, User Friendly I've been using Turbotax since 2013 and have been a happy customer every year.
Date published: 2021-05-14
Rated 5 out of 5 by from Happy Expensive but convenient. I reccomend Turbotax. I always use them.
Date published: 2021-05-14
Rated 5 out of 5 by from Always great service Been using for a long time, never an issue and never a worry.
Date published: 2021-05-14
Rated 3 out of 5 by from easy tax return software relatively easy to use but viable for my task to complete tax return
Date published: 2021-05-14
Rated 4 out of 5 by from Helpful The process was slow for me but all in all it was very helpful and walks me through it.
Date published: 2021-05-14
Rated 5 out of 5 by from FAST AND EASY first time filing taxes by myself, turbotax made it nice and easy
Date published: 2021-05-14
Rated 1 out of 5 by from YOUR PROGRAM WONT SEND MY REFUND TO MY BANK . I ENTERED ALL INFO FOR MY BANK CORRECTLY BUT IT KEEPS SENDING ME BACK TO THE PREVIOS PAGE
Date published: 2021-05-14
Rated 2 out of 5 by from TurboTax is NOT the Quality it used to be I've used TurboTax for over 20 years and recommended it to others. However, TurboTax is not keeping their product updated. One example is that TurboTax failed to reflect the June 15, 2021 filing and payment deadline for all Texas residents. Instead they just show a May 15, 2021 deadline for everyone. This is misleading, and just plain lazy on TurboTax's part. Another example is when you click on their Support link at the top of the page it takes you to a site that says it is no longer active and has moved. It instructs you to go to another site. Makes you wonder if you are being scammed. Why not correct the link with one of the many updates that are pushed through instead of sending us to an old site? This is not the same quality product I have relied on throughout the years!
Date published: 2021-05-14
Rated 3 out of 5 by from I found this year to be much more difficult. I found this year's TurboTax to be much more difficult than in the past. It just didn't follow the usual logic especially with the State return. I'm still not sure if I successfully filed my State of Md. return. A good example is found in this survey. It asks, "Your Relationship." Guess what, it leaves of "single" and "widowed." So, no choice is possible for me.
Date published: 2021-05-14
Rated 4 out of 5 by from Great - except the whole health care/hsa entry Great except the whole HSA/Healthcare area - but propably easier than the actual forms
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 6113
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick, Easy, User Friendly I've been using Turbotax since 2013 and have been a happy customer every year.
Date published: 2021-05-14
Rated 5 out of 5 by from Happy Expensive but convenient. I reccomend Turbotax. I always use them.
Date published: 2021-05-14
Rated 5 out of 5 by from Always great service Been using for a long time, never an issue and never a worry.
Date published: 2021-05-14
Rated 3 out of 5 by from easy tax return software relatively easy to use but viable for my task to complete tax return
Date published: 2021-05-14
Rated 4 out of 5 by from Helpful The process was slow for me but all in all it was very helpful and walks me through it.
Date published: 2021-05-14
Rated 5 out of 5 by from FAST AND EASY first time filing taxes by myself, turbotax made it nice and easy
Date published: 2021-05-14
Rated 1 out of 5 by from YOUR PROGRAM WONT SEND MY REFUND TO MY BANK . I ENTERED ALL INFO FOR MY BANK CORRECTLY BUT IT KEEPS SENDING ME BACK TO THE PREVIOS PAGE
Date published: 2021-05-14
Rated 2 out of 5 by from TurboTax is NOT the Quality it used to be I've used TurboTax for over 20 years and recommended it to others. However, TurboTax is not keeping their product updated. One example is that TurboTax failed to reflect the June 15, 2021 filing and payment deadline for all Texas residents. Instead they just show a May 15, 2021 deadline for everyone. This is misleading, and just plain lazy on TurboTax's part. Another example is when you click on their Support link at the top of the page it takes you to a site that says it is no longer active and has moved. It instructs you to go to another site. Makes you wonder if you are being scammed. Why not correct the link with one of the many updates that are pushed through instead of sending us to an old site? This is not the same quality product I have relied on throughout the years!
Date published: 2021-05-14
Rated 3 out of 5 by from I found this year to be much more difficult. I found this year's TurboTax to be much more difficult than in the past. It just didn't follow the usual logic especially with the State return. I'm still not sure if I successfully filed my State of Md. return. A good example is found in this survey. It asks, "Your Relationship." Guess what, it leaves of "single" and "widowed." So, no choice is possible for me.
Date published: 2021-05-14
Rated 4 out of 5 by from Great - except the whole health care/hsa entry Great except the whole HSA/Healthcare area - but propably easier than the actual forms
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 6113