TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo tax is great They helped me point out what I was missing to finish up my taxes.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo Tax is over priced Turbo Tax is not upfront about their charges. You finish inputting your information and then they include these hidden fees like and extra $39 to file both your state and federal together when it said just $39 upfront. This was a great services as a college student, but now it is overpriced for the support you get. This is frustrating as they have you over the barrel as you already spent so much time and effort. Very very frustrating. I dread this process.
Date published: 2022-02-27
Rated 4 out of 5 by from Great as always, but with one glitch I rely on TurboTax to file my federal and state taxes. As I completed my returns, I was surprised to find I was being charged $20 for a "Maximum Refund Guarantee." What? I did an internet search to find out what this fee was for and how to remove it. The instructions for deletion from TurboTax were not helpful. Finally, as I continued the process, I found out that if I paid by credit or debit card, I would not be charged this fee. It would have been nice to have been informed about that so I would not have had to spend time on the internet trying to find out how to avoid this fee.
Date published: 2022-02-27
Rated 4 out of 5 by from Very Helpful! Turbotax is a grat service. I was very pleased with the professionalism of the LIVE expert.Their response was very timely and they were very knowledgeable.
Date published: 2022-02-27
Rated 5 out of 5 by from Taxes made easy I have used turbotax for years i highly recommend it.
Date published: 2022-02-27
Rated 5 out of 5 by from Very Convenient! It was great! Julianne was very quick and easy to work with. 10/10 would use again next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Breathe easy process! I had a live expert prepare my taxes and it went very smooth. I was walked through the process and submitted any information my preparer needed through the turbo tax documents download link. Very happy with the process.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and quick easy and fast wow i recomend !!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 4 out of 5 by from Good Spoke with two agents regarding an issue with return. Both were extremely helpful. Called first time and representative said it would work better if I signed in on computer instead of phone. That's why I had to call twice. Both were extremely knowledgable and helpful
Date published: 2022-02-27
Rated 2 out of 5 by from turbo tax is lame i owe 300 and only made 200 so what does turbo do? take 100 dollars LOL
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6097
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is great They helped me point out what I was missing to finish up my taxes.
Date published: 2022-02-27
Rated 1 out of 5 by from Turbo Tax is over priced Turbo Tax is not upfront about their charges. You finish inputting your information and then they include these hidden fees like and extra $39 to file both your state and federal together when it said just $39 upfront. This was a great services as a college student, but now it is overpriced for the support you get. This is frustrating as they have you over the barrel as you already spent so much time and effort. Very very frustrating. I dread this process.
Date published: 2022-02-27
Rated 4 out of 5 by from Great as always, but with one glitch I rely on TurboTax to file my federal and state taxes. As I completed my returns, I was surprised to find I was being charged $20 for a "Maximum Refund Guarantee." What? I did an internet search to find out what this fee was for and how to remove it. The instructions for deletion from TurboTax were not helpful. Finally, as I continued the process, I found out that if I paid by credit or debit card, I would not be charged this fee. It would have been nice to have been informed about that so I would not have had to spend time on the internet trying to find out how to avoid this fee.
Date published: 2022-02-27
Rated 4 out of 5 by from Very Helpful! Turbotax is a grat service. I was very pleased with the professionalism of the LIVE expert.Their response was very timely and they were very knowledgeable.
Date published: 2022-02-27
Rated 5 out of 5 by from Taxes made easy I have used turbotax for years i highly recommend it.
Date published: 2022-02-27
Rated 5 out of 5 by from Very Convenient! It was great! Julianne was very quick and easy to work with. 10/10 would use again next year.
Date published: 2022-02-27
Rated 5 out of 5 by from Breathe easy process! I had a live expert prepare my taxes and it went very smooth. I was walked through the process and submitted any information my preparer needed through the turbo tax documents download link. Very happy with the process.
Date published: 2022-02-27
Rated 5 out of 5 by from Easy and quick easy and fast wow i recomend !!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-27
Rated 4 out of 5 by from Good Spoke with two agents regarding an issue with return. Both were extremely helpful. Called first time and representative said it would work better if I signed in on computer instead of phone. That's why I had to call twice. Both were extremely knowledgable and helpful
Date published: 2022-02-27
Rated 2 out of 5 by from turbo tax is lame i owe 300 and only made 200 so what does turbo do? take 100 dollars LOL
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 6097