TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax is Very Good I've been using Turbot Tax for years, always satisfied with results.
Date published: 2021-04-23
Rated 5 out of 5 by from Whew!!!!! I Did It! I was very nervous about trying this myself as I hate math, and hate the IRS. But...I did it. I'm still trembling but I think it's going to be alright. Mission accomplished :)
Date published: 2021-04-23
Rated 5 out of 5 by from really is awesome I trust turbo tax wont lead me in the wrong direction. been using them for years now.
Date published: 2021-04-23
Rated 5 out of 5 by from TURBOTAX THUMBS UP I had a great experience thanks to Debbie. She was through and went step by step. Very calm and professional.
Date published: 2021-04-23
Rated 5 out of 5 by from Great TurboTax experience Ravi was helpful and answered all my questions thoroughly and with verbiage that I could understand. He was quick at answering my messages and made the process easy and efficient
Date published: 2021-04-23
Rated 5 out of 5 by from So easy and user friendly! Turbo tax was so easy to use. It was fast, accurate, and affordable. I no longer dread filing my taxes. They have a customer for life.
Date published: 2021-04-23
Rated 5 out of 5 by from Awesome easy to use, it provided infomation that I need for filing.
Date published: 2021-04-23
Rated 2 out of 5 by from Turbo tax is hard to work with! Every time I re-open the return the thing wants to update, even into April. As it updates, it tells me there was nothing new. This is a big waste of my time.There is no obvious ave button so the user can confidently exit the file to resume later. The navigation to topics and forms is much more cumbersome than for the H&R Block software I have previously used. Overall, I was very unhappy with TurboTax. The California software was good, even though the above comments still apply.
Date published: 2021-04-23
Rated 2 out of 5 by from different Well I filed my taxes a month ago and everything went well. Yesterday I went to check on my daughters returns which were mailed. When I updated the program which it made me do the refund numbers were very different than the ones the program gave me last time . now my taxes have already been paid and spent and I notice that I could possibly be owed twice as much as the previous numbers said. What can I do? BTW my daughters return is the same way. Do I need to amend my returns? Also why is this happening?
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax is Excellent Working with Mr. Robert has been a great experience. I appreciate his great Customer Service. I will continue to use Turbo Tax for Years to come.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 6073
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is Very Good I've been using Turbot Tax for years, always satisfied with results.
Date published: 2021-04-23
Rated 5 out of 5 by from Whew!!!!! I Did It! I was very nervous about trying this myself as I hate math, and hate the IRS. But...I did it. I'm still trembling but I think it's going to be alright. Mission accomplished :)
Date published: 2021-04-23
Rated 5 out of 5 by from really is awesome I trust turbo tax wont lead me in the wrong direction. been using them for years now.
Date published: 2021-04-23
Rated 5 out of 5 by from TURBOTAX THUMBS UP I had a great experience thanks to Debbie. She was through and went step by step. Very calm and professional.
Date published: 2021-04-23
Rated 5 out of 5 by from Great TurboTax experience Ravi was helpful and answered all my questions thoroughly and with verbiage that I could understand. He was quick at answering my messages and made the process easy and efficient
Date published: 2021-04-23
Rated 5 out of 5 by from So easy and user friendly! Turbo tax was so easy to use. It was fast, accurate, and affordable. I no longer dread filing my taxes. They have a customer for life.
Date published: 2021-04-23
Rated 5 out of 5 by from Awesome easy to use, it provided infomation that I need for filing.
Date published: 2021-04-23
Rated 2 out of 5 by from Turbo tax is hard to work with! Every time I re-open the return the thing wants to update, even into April. As it updates, it tells me there was nothing new. This is a big waste of my time.There is no obvious ave button so the user can confidently exit the file to resume later. The navigation to topics and forms is much more cumbersome than for the H&R Block software I have previously used. Overall, I was very unhappy with TurboTax. The California software was good, even though the above comments still apply.
Date published: 2021-04-23
Rated 2 out of 5 by from different Well I filed my taxes a month ago and everything went well. Yesterday I went to check on my daughters returns which were mailed. When I updated the program which it made me do the refund numbers were very different than the ones the program gave me last time . now my taxes have already been paid and spent and I notice that I could possibly be owed twice as much as the previous numbers said. What can I do? BTW my daughters return is the same way. Do I need to amend my returns? Also why is this happening?
Date published: 2021-04-23
Rated 5 out of 5 by from Turbo Tax is Excellent Working with Mr. Robert has been a great experience. I appreciate his great Customer Service. I will continue to use Turbo Tax for Years to come.
Date published: 2021-04-23
All TurboTax® Offerings Reviews - Page 6073