TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Usually great. This time, frustrating... I did the full service route. everything was fine till I got the message that my taxes were done and it was time to file. I paid and signed for everything, then promptly got booted from turbotax live. After spending hours in chat a nd on the phone trying to correct it, I was connected with a new tax specialist and we started my taxes from scratch. its wasn't long thereafter that I was booted again. For a second time I spent hours in chat and on the phone trying to fix this, and again we couldn't, and again my taxes had to be started from the beginning. so now I've had to file an extension for taxes that were started well before the deadline, and first completed well before the deadline... I just paid for my third run through the grinder, fingers crossed I don't get booted again. They're asking for a review before they have filed my return and this is about the time I was booted the last two times. Really hoping I don't have to do all this again, third times the charm? As far as the service went, I've worked with three specialists this time round. All three have been responsive and friendly in chat, and all have done a good job with my taxes. my only issue is with turbotax as a whole, and they're issues with consistently booting me from turbotax live.
Date published: 2022-06-02
Rated 5 out of 5 by from Excellent service for complicated tax situations Havital was great in providing this service to me. She understood my issue well and did her diligence in figuring out the best way to move forward.
Date published: 2022-06-02
Rated 5 out of 5 by from I am so Happy to be back to Turbo Tax. I truly appreciate Turbo Tax. They walk me through each section.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is Great The staff was very helpful and friendly. I will tell all my friends to use Turbo Tax
Date published: 2022-06-02
Rated 5 out of 5 by from Super Easy I have absolutely no idea what I'm doing but Turbo Tax walked me through every step and explained each section thoroughly.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax the best and quickest way to file From start to finish, I had the privilege in talking to three great professionals no problems, no waiting, issues they moved things along and got things done
Date published: 2022-06-02
Rated 5 out of 5 by from Susan was great. Very easy to work with. I like that there is constant feedback.
Date published: 2022-06-02
Rated 4 out of 5 by from Easy to use I am disappointed that Turbotax is not participating in the free tax filing program bug still decided to use them for the ease of my information being transferred from the prior year. Perhaps next year I will file without this program and save the money.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is a life saver I enjoyed using Turbo Tax and the people I dealt with along with the Fred who helped me prepare our taxes.
Date published: 2022-06-02
Rated 1 out of 5 by from You let me down Turbo Tax! My taxes failed to e-file this year. I have no idea why. I'm just refiling now TWO MONTHS past the deadline. I am beyond upset!
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 6071
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Usually great. This time, frustrating... I did the full service route. everything was fine till I got the message that my taxes were done and it was time to file. I paid and signed for everything, then promptly got booted from turbotax live. After spending hours in chat a nd on the phone trying to correct it, I was connected with a new tax specialist and we started my taxes from scratch. its wasn't long thereafter that I was booted again. For a second time I spent hours in chat and on the phone trying to fix this, and again we couldn't, and again my taxes had to be started from the beginning. so now I've had to file an extension for taxes that were started well before the deadline, and first completed well before the deadline... I just paid for my third run through the grinder, fingers crossed I don't get booted again. They're asking for a review before they have filed my return and this is about the time I was booted the last two times. Really hoping I don't have to do all this again, third times the charm? As far as the service went, I've worked with three specialists this time round. All three have been responsive and friendly in chat, and all have done a good job with my taxes. my only issue is with turbotax as a whole, and they're issues with consistently booting me from turbotax live.
Date published: 2022-06-02
Rated 5 out of 5 by from Excellent service for complicated tax situations Havital was great in providing this service to me. She understood my issue well and did her diligence in figuring out the best way to move forward.
Date published: 2022-06-02
Rated 5 out of 5 by from I am so Happy to be back to Turbo Tax. I truly appreciate Turbo Tax. They walk me through each section.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is Great The staff was very helpful and friendly. I will tell all my friends to use Turbo Tax
Date published: 2022-06-02
Rated 5 out of 5 by from Super Easy I have absolutely no idea what I'm doing but Turbo Tax walked me through every step and explained each section thoroughly.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax the best and quickest way to file From start to finish, I had the privilege in talking to three great professionals no problems, no waiting, issues they moved things along and got things done
Date published: 2022-06-02
Rated 5 out of 5 by from Susan was great. Very easy to work with. I like that there is constant feedback.
Date published: 2022-06-02
Rated 4 out of 5 by from Easy to use I am disappointed that Turbotax is not participating in the free tax filing program bug still decided to use them for the ease of my information being transferred from the prior year. Perhaps next year I will file without this program and save the money.
Date published: 2022-06-02
Rated 5 out of 5 by from Turbo Tax is a life saver I enjoyed using Turbo Tax and the people I dealt with along with the Fred who helped me prepare our taxes.
Date published: 2022-06-02
Rated 1 out of 5 by from You let me down Turbo Tax! My taxes failed to e-file this year. I have no idea why. I'm just refiling now TWO MONTHS past the deadline. I am beyond upset!
Date published: 2022-06-02
All TurboTax® Offerings Reviews - Page 6071