TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Very helpful, but should anticipate & prefill more Generally happy, however I noticed it did not prefill some info properly, I used it last year but this year it asked if I received a state income tax refund, it should have known. Two of my online downloads did not prefill all info provided either.
Date published: 2022-02-28
Rated 5 out of 5 by from Helps me feel confident filing on my own! Very thorough and educated me in credits I didn't know existed to maximize my return. Taxes can be confusing and TurboTax tries to simplify things to make it as easy as possible.
Date published: 2022-02-28
Rated 5 out of 5 by from Easy and Simple Always easy and simple way to file taxes. 7 years now, and never disappointed.
Date published: 2022-02-28
Rated 5 out of 5 by from I was nice i am a person of few words and not very patience. but it was easy to use.
Date published: 2022-02-28
Rated 5 out of 5 by from Longtime User Very Satisfied This was the smoothest year so far that I've had filing with TurboTax Online Self-Employed. Since the system carries over our information each year and keeps the same format, we know what to expect and don't have to reinvent the wheel each time. They provide helpful information for each category in case there are questions along the way, so I haven't had to use customer service in the 7 years I've been using this version.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax 2022 Turbo Tax was great! I am very pleased with this experience after being disappointed with my tax preparer from last year. I'll be back next year!
Date published: 2022-02-28
Rated 2 out of 5 by from Last year was cheaper and better Very frustrated with this year's Premier product. Cannot easily return and make corrections w/o cycling through entire return. Also, and this is a question I have posted. WHY DO I NOT HAVE THE OPTION TO E-FILE MY MA RETURN? Please explain and correct so I don't have to print and mail a MA return. Also Turbotax generated Form 8606. While I do have a non-deductible IRA, I can;t find any entries I made that caused this form to be generated. Would like an explanation to this as well. Also, Turbotax has generated Form 8606. While I do have a non-deductible IRA, I cannot find any data I entered which caused this form to be generated. Please explain
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is great It is so great to have a dependable service I can use at my leisure in the privacy of my home.
Date published: 2022-02-28
Rated 4 out of 5 by from ok I had confusion in some areas. Some information should be provided instead to waste my time to looking around all files. I like the Turbo Tax 2020 better than 2021. More.....
Date published: 2022-02-28
Rated 5 out of 5 by from First Time User I had one hiccup because I entered something incorrectly, but your tax specialist remoted in to the screen, and guided me to completion
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6051
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very helpful, but should anticipate & prefill more Generally happy, however I noticed it did not prefill some info properly, I used it last year but this year it asked if I received a state income tax refund, it should have known. Two of my online downloads did not prefill all info provided either.
Date published: 2022-02-28
Rated 5 out of 5 by from Helps me feel confident filing on my own! Very thorough and educated me in credits I didn't know existed to maximize my return. Taxes can be confusing and TurboTax tries to simplify things to make it as easy as possible.
Date published: 2022-02-28
Rated 5 out of 5 by from Easy and Simple Always easy and simple way to file taxes. 7 years now, and never disappointed.
Date published: 2022-02-28
Rated 5 out of 5 by from I was nice i am a person of few words and not very patience. but it was easy to use.
Date published: 2022-02-28
Rated 5 out of 5 by from Longtime User Very Satisfied This was the smoothest year so far that I've had filing with TurboTax Online Self-Employed. Since the system carries over our information each year and keeps the same format, we know what to expect and don't have to reinvent the wheel each time. They provide helpful information for each category in case there are questions along the way, so I haven't had to use customer service in the 7 years I've been using this version.
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax 2022 Turbo Tax was great! I am very pleased with this experience after being disappointed with my tax preparer from last year. I'll be back next year!
Date published: 2022-02-28
Rated 2 out of 5 by from Last year was cheaper and better Very frustrated with this year's Premier product. Cannot easily return and make corrections w/o cycling through entire return. Also, and this is a question I have posted. WHY DO I NOT HAVE THE OPTION TO E-FILE MY MA RETURN? Please explain and correct so I don't have to print and mail a MA return. Also Turbotax generated Form 8606. While I do have a non-deductible IRA, I can;t find any entries I made that caused this form to be generated. Would like an explanation to this as well. Also, Turbotax has generated Form 8606. While I do have a non-deductible IRA, I cannot find any data I entered which caused this form to be generated. Please explain
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is great It is so great to have a dependable service I can use at my leisure in the privacy of my home.
Date published: 2022-02-28
Rated 4 out of 5 by from ok I had confusion in some areas. Some information should be provided instead to waste my time to looking around all files. I like the Turbo Tax 2020 better than 2021. More.....
Date published: 2022-02-28
Rated 5 out of 5 by from First Time User I had one hiccup because I entered something incorrectly, but your tax specialist remoted in to the screen, and guided me to completion
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 6051