TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Love TurboTax Makes filing taxes simple. Love the double checks and tips along the way.
Date published: 2021-04-01
Rated 1 out of 5 by from Mandatory, Continual Software Updates are Absurd Intuit forces the user to update the software virtually every time the user opens the application. For example, after updating the software the first time, I finished my returns on March 30. On April 1, I tried to file my returns, except, I was forced to download the entire application again (259 Mb) which for some reason takes over 2 hours to complete on a fiber optic connection. So, if you are keeping track here, that is over four hours of waiting for Intuit to get their application correct. Making software changes on March 31st, really?
Date published: 2021-04-01
Rated 5 out of 5 by from A great tax filing tool Working with Turbo Tax is user friendly and efficient. On the other hand I was not happy to learn that next year my Mac will have to be updated to IOS Catalina in order to use Turbo Tax. This also creates another issue as my current Microsoft Office program will not work with Catalina. In this case they got me coming and going to purchase more software.
Date published: 2021-04-01
Rated 4 out of 5 by from Health insurance premiums may be deductible Turbo tax Home and Biz needs to walk the user through claiming of the health insurance and long-term care insurance deduction for self-employed persons
Date published: 2021-04-01
Rated 2 out of 5 by from Still leaves so much guesswork for the customer For the price it should "hold your hand more", but still leaves so much guesswork for the customer. For example, having filled out our resident state form we downloaded a 2nd state for NR and filled that out. After running final check everything was signed off as correct. Googling then found that NR state should be completed first (Intuit recommendation) so we re-did them. WHY is this not stated in the program when we are filling these out OR highlighted when the final check is performed? There are many other examples of below expectations (too many to discuss). You really have to do your own research even when using this expensive product! Rated poor.
Date published: 2021-04-01
Rated 5 out of 5 by from Turbo Tax is great. I'm a senior citizen and I do not have any problems with preparing my taxes on Turbo Tax.
Date published: 2021-04-01
Rated 5 out of 5 by from Simple and effective So user friendly and has many features. I put in incorrect information and ended up getting my return rejected but TT made it very quick and easy to fix.
Date published: 2021-04-01
Rated 5 out of 5 by from Very easy Very quick and easy. Step by step instructions, that guided me through the process
Date published: 2021-04-01
Rated 4 out of 5 by from Fees to file I love how convenient it is. I love how user friendly it is. It's literally dummy proof. If you can't file your taxes with this program you probably should have someone doing them for you. However, I hate that I have to spend $150 in fees to file my federal AND state taxes along with other fees you require.
Date published: 2021-04-01
Rated 2 out of 5 by from Turbo tax this year was the worst year ever. I have been doing my taxes all my life(which is 81 yrs) and I was discussed with all the problems I had with your product this year....wake up..
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 6048
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love TurboTax Makes filing taxes simple. Love the double checks and tips along the way.
Date published: 2021-04-01
Rated 1 out of 5 by from Mandatory, Continual Software Updates are Absurd Intuit forces the user to update the software virtually every time the user opens the application. For example, after updating the software the first time, I finished my returns on March 30. On April 1, I tried to file my returns, except, I was forced to download the entire application again (259 Mb) which for some reason takes over 2 hours to complete on a fiber optic connection. So, if you are keeping track here, that is over four hours of waiting for Intuit to get their application correct. Making software changes on March 31st, really?
Date published: 2021-04-01
Rated 5 out of 5 by from A great tax filing tool Working with Turbo Tax is user friendly and efficient. On the other hand I was not happy to learn that next year my Mac will have to be updated to IOS Catalina in order to use Turbo Tax. This also creates another issue as my current Microsoft Office program will not work with Catalina. In this case they got me coming and going to purchase more software.
Date published: 2021-04-01
Rated 4 out of 5 by from Health insurance premiums may be deductible Turbo tax Home and Biz needs to walk the user through claiming of the health insurance and long-term care insurance deduction for self-employed persons
Date published: 2021-04-01
Rated 2 out of 5 by from Still leaves so much guesswork for the customer For the price it should "hold your hand more", but still leaves so much guesswork for the customer. For example, having filled out our resident state form we downloaded a 2nd state for NR and filled that out. After running final check everything was signed off as correct. Googling then found that NR state should be completed first (Intuit recommendation) so we re-did them. WHY is this not stated in the program when we are filling these out OR highlighted when the final check is performed? There are many other examples of below expectations (too many to discuss). You really have to do your own research even when using this expensive product! Rated poor.
Date published: 2021-04-01
Rated 5 out of 5 by from Turbo Tax is great. I'm a senior citizen and I do not have any problems with preparing my taxes on Turbo Tax.
Date published: 2021-04-01
Rated 5 out of 5 by from Simple and effective So user friendly and has many features. I put in incorrect information and ended up getting my return rejected but TT made it very quick and easy to fix.
Date published: 2021-04-01
Rated 5 out of 5 by from Very easy Very quick and easy. Step by step instructions, that guided me through the process
Date published: 2021-04-01
Rated 4 out of 5 by from Fees to file I love how convenient it is. I love how user friendly it is. It's literally dummy proof. If you can't file your taxes with this program you probably should have someone doing them for you. However, I hate that I have to spend $150 in fees to file my federal AND state taxes along with other fees you require.
Date published: 2021-04-01
Rated 2 out of 5 by from Turbo tax this year was the worst year ever. I have been doing my taxes all my life(which is 81 yrs) and I was discussed with all the problems I had with your product this year....wake up..
Date published: 2021-04-01
All TurboTax® Offerings Reviews - Page 6048