TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72146 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from easy to use Instructions were very clear and easy to understand
Date published: 2021-04-27
Rated 2 out of 5 by from BEWARE online Premier I have been using Turbotax CD Premier for decades. This year took Fidelity's offer for free online version. If I had to guess at $15/hour I've spent more than I've saved by not getting the CD. Unlike the CD version there is NO ability to go to forms. Every time you make a change you have to click through the entire series (from Federal to Income to K-1 to select to edit, then many screens you do NOT want to change to get to the one (say box 16) that you got an error message on final review. Alter it the go through the whole review again to see if that made a difference. On the other hand although it's take several hours and a few disconnections, I was finally able to talk with a CPA with charges waived, who spent well over an hour with me and finally we were able to correct all the errors so I could file.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo Tax makes it easy! Lots of explanations and support make it easy to fill in the blanks. The digital gnomes of TurboTax do all the rest.
Date published: 2021-04-27
Rated 5 out of 5 by from Was actually FREE and with help I used the Basic Live chat version which was free to file a simple Federal return and had live chat help. Everyone that helped me was amazing and so patient. They made sure they knew what I was asking and that my questions were resolved. In the end, the state filing ended up being free as well. All around an easy and way less frustrating experience than taxes usually go.
Date published: 2021-04-27
Rated 5 out of 5 by from TURBO TAX was incredible! Direct access to CPA's! I had the best experience with my CPA, she was fabulous. so helpful and very thorough! Based on her alone I could give a 5 star rating, I will continue with turbo tax based on this experience!
Date published: 2021-04-27
Rated 5 out of 5 by from Awesome Turbo Tax was a great experience and I enjoy working on my taxes each year. It is very simply.
Date published: 2021-04-27
Rated 5 out of 5 by from Super Tax Filer As a first time experience, it was great! Super easy to follow and move through the process.
Date published: 2021-04-27
Rated 5 out of 5 by from My TurboTax Expert Was Very Helpful & Informative I had Pam as my TurboTax expert and she was phenomenal. She guided me through the whole process and explained everything to me like she was someone I've known forever. Very professional and helped me get a refund! Hopefully, I can get her again next year!
Date published: 2021-04-27
Rated 4 out of 5 by from Fed preparation excellent, NY State disappointing Disappointed in NY State software. Having used TurboTax for many years, should not have been necessary to reenter prior years tax info.
Date published: 2021-04-27
Rated 3 out of 5 by from Not worth it If I knew all I was paying $120 for was someone to google things for me via live chat that I could've done myself I wouldn't have paid for it. Waste of Money.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 6040
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to use Instructions were very clear and easy to understand
Date published: 2021-04-27
Rated 2 out of 5 by from BEWARE online Premier I have been using Turbotax CD Premier for decades. This year took Fidelity's offer for free online version. If I had to guess at $15/hour I've spent more than I've saved by not getting the CD. Unlike the CD version there is NO ability to go to forms. Every time you make a change you have to click through the entire series (from Federal to Income to K-1 to select to edit, then many screens you do NOT want to change to get to the one (say box 16) that you got an error message on final review. Alter it the go through the whole review again to see if that made a difference. On the other hand although it's take several hours and a few disconnections, I was finally able to talk with a CPA with charges waived, who spent well over an hour with me and finally we were able to correct all the errors so I could file.
Date published: 2021-04-27
Rated 5 out of 5 by from Turbo Tax makes it easy! Lots of explanations and support make it easy to fill in the blanks. The digital gnomes of TurboTax do all the rest.
Date published: 2021-04-27
Rated 5 out of 5 by from Was actually FREE and with help I used the Basic Live chat version which was free to file a simple Federal return and had live chat help. Everyone that helped me was amazing and so patient. They made sure they knew what I was asking and that my questions were resolved. In the end, the state filing ended up being free as well. All around an easy and way less frustrating experience than taxes usually go.
Date published: 2021-04-27
Rated 5 out of 5 by from TURBO TAX was incredible! Direct access to CPA's! I had the best experience with my CPA, she was fabulous. so helpful and very thorough! Based on her alone I could give a 5 star rating, I will continue with turbo tax based on this experience!
Date published: 2021-04-27
Rated 5 out of 5 by from Awesome Turbo Tax was a great experience and I enjoy working on my taxes each year. It is very simply.
Date published: 2021-04-27
Rated 5 out of 5 by from Super Tax Filer As a first time experience, it was great! Super easy to follow and move through the process.
Date published: 2021-04-27
Rated 5 out of 5 by from My TurboTax Expert Was Very Helpful & Informative I had Pam as my TurboTax expert and she was phenomenal. She guided me through the whole process and explained everything to me like she was someone I've known forever. Very professional and helped me get a refund! Hopefully, I can get her again next year!
Date published: 2021-04-27
Rated 4 out of 5 by from Fed preparation excellent, NY State disappointing Disappointed in NY State software. Having used TurboTax for many years, should not have been necessary to reenter prior years tax info.
Date published: 2021-04-27
Rated 3 out of 5 by from Not worth it If I knew all I was paying $120 for was someone to google things for me via live chat that I could've done myself I wouldn't have paid for it. Waste of Money.
Date published: 2021-04-27
All TurboTax® Offerings Reviews - Page 6040