TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Simple and quick Turbo tax made it easy and stress free to get my taxes done! I would recommend to anyone!
Date published: 2021-04-07
Rated 4 out of 5 by from have used two years in a row entered it all online myself. was initially confused by the amount owed. but after and update was added on 4/7/20 it was much more in line with my expectations.. I was supposed to be notified by email, but didn't see one. will probably use them again next year.
Date published: 2021-04-07
Rated 5 out of 5 by from Great The gentleman I spoke with was very helpful and knowledgeable.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and keeps a great record of things. Will be easy to use each year.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo. Tax is great Very simple. I have used Turbo Tax for the past six years with confidence.
Date published: 2021-04-07
Rated 2 out of 5 by from Really frustrating I found my self in several loops that were hard to get out of. Applying my refund to next year's taxes was one. Also deciding which tax program to buy. I bought self-employed but after filling out all the forms I realized I didn't need that version. I would have also liked a Mac version of TurboTax for LLC's but that version only runs on Windows OS. I tried the live version and found it more difficult, and ultimately more expensive than buying a copy on a CD.
Date published: 2021-04-07
Rated 1 out of 5 by from Red flag after final final review ready to submit. Try to correct 1099-R, System would not removed the blank field, a mistake so in closing deleted file not close file. The file quickly deleted 1009-R and submitted to IRS incorrectly. Bad mistake, now must resubmit an Amended Return. Not a happy User.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax Intuit is excellent and affordable! I love that it takes me step by step, giving examples of what i need--reverifying everything just as if it is talking to a child/young adult inexperienced. I have used this service a few years now and find it so great that I continually mention them as my Preparer for taxes. I will continue to use them!
Date published: 2021-04-07
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6033
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Simple and quick Turbo tax made it easy and stress free to get my taxes done! I would recommend to anyone!
Date published: 2021-04-07
Rated 4 out of 5 by from have used two years in a row entered it all online myself. was initially confused by the amount owed. but after and update was added on 4/7/20 it was much more in line with my expectations.. I was supposed to be notified by email, but didn't see one. will probably use them again next year.
Date published: 2021-04-07
Rated 5 out of 5 by from Great The gentleman I spoke with was very helpful and knowledgeable.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo Tax is awesome Easy to use and keeps a great record of things. Will be easy to use each year.
Date published: 2021-04-07
Rated 5 out of 5 by from Turbo. Tax is great Very simple. I have used Turbo Tax for the past six years with confidence.
Date published: 2021-04-07
Rated 2 out of 5 by from Really frustrating I found my self in several loops that were hard to get out of. Applying my refund to next year's taxes was one. Also deciding which tax program to buy. I bought self-employed but after filling out all the forms I realized I didn't need that version. I would have also liked a Mac version of TurboTax for LLC's but that version only runs on Windows OS. I tried the live version and found it more difficult, and ultimately more expensive than buying a copy on a CD.
Date published: 2021-04-07
Rated 1 out of 5 by from Red flag after final final review ready to submit. Try to correct 1099-R, System would not removed the blank field, a mistake so in closing deleted file not close file. The file quickly deleted 1009-R and submitted to IRS incorrectly. Bad mistake, now must resubmit an Amended Return. Not a happy User.
Date published: 2021-04-07
Rated 5 out of 5 by from TurboTax Intuit is excellent and affordable! I love that it takes me step by step, giving examples of what i need--reverifying everything just as if it is talking to a child/young adult inexperienced. I have used this service a few years now and find it so great that I continually mention them as my Preparer for taxes. I will continue to use them!
Date published: 2021-04-07
Rated 2 out of 5 by from Had to pay twice for State I paid once for my AL state filing but hadn't clicked on the final button and my computer went down. Had to redo taxes and because it was a desktop version I had to pay the fee again. I called and spoke to someone twice (2 different people). Once for 75 minutes and the other 50 minutes to only be told I would have to redo my taxed a 3rd time using the online version because they couldn't help me on the desktop version.
Date published: 2021-04-07
Rated 2 out of 5 by from turbo tax is getting worse extra fees we never had to pay and returned dropped , after getting same return last 5 years
Date published: 2021-04-07
All TurboTax® Offerings Reviews - Page 6033