TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72145 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from EXCELLENT PRODUCT NEEDED HELP 2 TIMES AND THE LIVE CHATS WERE GREAT.
Date published: 2021-05-15
Rated 2 out of 5 by from Too expensive, adding fees to finish taxes I purchased this from Amazon, It did not include state, so I spent $45 for the state and had to pay an additional $25 to efile my state. Not a good deal. With all the money I put into it, I could have hired a professional
Date published: 2021-05-15
Rated 2 out of 5 by from Glitchy this year Not sure why it was hard, but even though I am supposed to be allowed to install to 5 computers I had issues each time. I just did one to a laptop and the other to my home desktop. The desktop never ran correctly - would not download paid for states - and the laptop seemed to have to reactivate regularly. Driving me to look for a new tax program next year.
Date published: 2021-05-15
Rated 3 out of 5 by from Surprise reqmt for authentication after update Turbotax required authentication after an update. I was using a PC in a different geographic location than the PC where I initially loaded it from CD (5 PCs permitted). Therefore, I did not have my authentication code with me. The Turbotax support help line stated that they would not give me a new authentication code and did not apparently have a way to validate me online. I was almost done with my taxes, so had to purchase a second CD. I find this out of touch with today's mobile environment and totally unsatisfactory. I've been a user of Quicken, Quickbooks, and Turbotax since they came out several decades ago and I am now looking at the competition as a result of this.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax takes all the the stress out of doing my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Not as good as using the cd I don't like that throughout the process I am asked to buy/upgrade to additional software or buy subscriptions that I do not want. The program seems like a big commercial for their other products. Question features are almost useless for non-standard questions and you need to go through too much info to find the answers you need. No way to speak with a live person. Don't like that I can only do one set of taxes per email address. I did my son's taxes using my normal email account. I then went to do my own taxes and when I entered my email, it automatically brought up my sons return info. I had to use an old email I do not use to do my own return.
Date published: 2021-05-15
Rated 5 out of 5 by from Answers all the questions Started a business this year and was worried about filing the extra forms. TurboTax's experts walked me through the process and made it easy.
Date published: 2021-05-15
Rated 5 out of 5 by from Very good and easy to review I have used this program for several years and my experience has always been very good. I like the ease-of-use.
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome Software Fast and easy filing of Federal and State returns.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Easy to use, accurate, good guidance and have e-file.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 6020
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from EXCELLENT PRODUCT NEEDED HELP 2 TIMES AND THE LIVE CHATS WERE GREAT.
Date published: 2021-05-15
Rated 2 out of 5 by from Too expensive, adding fees to finish taxes I purchased this from Amazon, It did not include state, so I spent $45 for the state and had to pay an additional $25 to efile my state. Not a good deal. With all the money I put into it, I could have hired a professional
Date published: 2021-05-15
Rated 2 out of 5 by from Glitchy this year Not sure why it was hard, but even though I am supposed to be allowed to install to 5 computers I had issues each time. I just did one to a laptop and the other to my home desktop. The desktop never ran correctly - would not download paid for states - and the laptop seemed to have to reactivate regularly. Driving me to look for a new tax program next year.
Date published: 2021-05-15
Rated 3 out of 5 by from Surprise reqmt for authentication after update Turbotax required authentication after an update. I was using a PC in a different geographic location than the PC where I initially loaded it from CD (5 PCs permitted). Therefore, I did not have my authentication code with me. The Turbotax support help line stated that they would not give me a new authentication code and did not apparently have a way to validate me online. I was almost done with my taxes, so had to purchase a second CD. I find this out of touch with today's mobile environment and totally unsatisfactory. I've been a user of Quicken, Quickbooks, and Turbotax since they came out several decades ago and I am now looking at the competition as a result of this.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax takes all the the stress out of doing my taxes.
Date published: 2021-05-15
Rated 1 out of 5 by from Not as good as using the cd I don't like that throughout the process I am asked to buy/upgrade to additional software or buy subscriptions that I do not want. The program seems like a big commercial for their other products. Question features are almost useless for non-standard questions and you need to go through too much info to find the answers you need. No way to speak with a live person. Don't like that I can only do one set of taxes per email address. I did my son's taxes using my normal email account. I then went to do my own taxes and when I entered my email, it automatically brought up my sons return info. I had to use an old email I do not use to do my own return.
Date published: 2021-05-15
Rated 5 out of 5 by from Answers all the questions Started a business this year and was worried about filing the extra forms. TurboTax's experts walked me through the process and made it easy.
Date published: 2021-05-15
Rated 5 out of 5 by from Very good and easy to review I have used this program for several years and my experience has always been very good. I like the ease-of-use.
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome Software Fast and easy filing of Federal and State returns.
Date published: 2021-05-15
Rated 4 out of 5 by from Turbo Tax Easy to use, accurate, good guidance and have e-file.
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 6020