TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax works for complicated returns Been using Turbotax for over 25 years. Intuit does an excellent job of minimizing glitches and correcting software flaws. Importing info from prior years is seamless. I have a complicated return with rental properties and a lot of investments including partnerships with K-1s. Ttax can import most of the necessary information for those schedules. On-line support is pretty good. Can't speak for the other tax software but I will continue to use Ttax.
Date published: 2021-04-15
Rated 4 out of 5 by from TurboTax Turbo tax made things simple. I had to get help from Customer Service on a 529 Plan issue and customer service was very helpful.
Date published: 2021-04-15
Rated 3 out of 5 by from Product is great - overpriced I have been using TurboTax (CD) version for over 15 years. This year I had to use the online version, but was charged $50 more for the State than the same product on CD. How much I had to pay was not clear until the end of the process, therefore I wasn’t going to abort my return and use another software. I will not use this product again
Date published: 2021-04-15
Rated 4 out of 5 by from TurboTax is a Great Service TurboTax is a wonderful service that makes it easy for the common man to file their taxes swiftly and without disruption to their daily lives. Only comment I have is that I made more money this year by a large margin and received less on my refund. I wish that there was an automatic report explaining how the total refund amount results.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax is awesome. I love it! I have used TurboTax for several years and would highly recommend it to anyone.
Date published: 2021-04-15
Rated 4 out of 5 by from Interface not as good as last year The overall performance was fine, but I constantly had to scroll down to get to the "next" button. Sometimes this left me wondering whether I had completed the page or not. Irritating, because often there was plenty of room on the screen to have the "next" button visible.
Date published: 2021-04-15
Rated 5 out of 5 by from Super easy and intuitive This was one of my first times filing my taxes and Turbo made it much simpler then I could have imagined.
Date published: 2021-04-15
Rated 5 out of 5 by from Excellent service1 The process was very easy and the live expert was very prompt with responding to my questions.
Date published: 2021-04-15
Rated 5 out of 5 by from Highly recommend TurboTax to everyone! Easy to use and understand. Great experience overall!!!
Date published: 2021-04-15
Rated 5 out of 5 by from My first time using TurboTax! I was very nervous about filing my taxes but TurboTax made it super easy and I feel confident in my filing!
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 5996
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax works for complicated returns Been using Turbotax for over 25 years. Intuit does an excellent job of minimizing glitches and correcting software flaws. Importing info from prior years is seamless. I have a complicated return with rental properties and a lot of investments including partnerships with K-1s. Ttax can import most of the necessary information for those schedules. On-line support is pretty good. Can't speak for the other tax software but I will continue to use Ttax.
Date published: 2021-04-15
Rated 4 out of 5 by from TurboTax Turbo tax made things simple. I had to get help from Customer Service on a 529 Plan issue and customer service was very helpful.
Date published: 2021-04-15
Rated 3 out of 5 by from Product is great - overpriced I have been using TurboTax (CD) version for over 15 years. This year I had to use the online version, but was charged $50 more for the State than the same product on CD. How much I had to pay was not clear until the end of the process, therefore I wasn’t going to abort my return and use another software. I will not use this product again
Date published: 2021-04-15
Rated 4 out of 5 by from TurboTax is a Great Service TurboTax is a wonderful service that makes it easy for the common man to file their taxes swiftly and without disruption to their daily lives. Only comment I have is that I made more money this year by a large margin and received less on my refund. I wish that there was an automatic report explaining how the total refund amount results.
Date published: 2021-04-15
Rated 5 out of 5 by from TurboTax is awesome. I love it! I have used TurboTax for several years and would highly recommend it to anyone.
Date published: 2021-04-15
Rated 4 out of 5 by from Interface not as good as last year The overall performance was fine, but I constantly had to scroll down to get to the "next" button. Sometimes this left me wondering whether I had completed the page or not. Irritating, because often there was plenty of room on the screen to have the "next" button visible.
Date published: 2021-04-15
Rated 5 out of 5 by from Super easy and intuitive This was one of my first times filing my taxes and Turbo made it much simpler then I could have imagined.
Date published: 2021-04-15
Rated 5 out of 5 by from Excellent service1 The process was very easy and the live expert was very prompt with responding to my questions.
Date published: 2021-04-15
Rated 5 out of 5 by from Highly recommend TurboTax to everyone! Easy to use and understand. Great experience overall!!!
Date published: 2021-04-15
Rated 5 out of 5 by from My first time using TurboTax! I was very nervous about filing my taxes but TurboTax made it super easy and I feel confident in my filing!
Date published: 2021-04-15
All TurboTax® Offerings Reviews - Page 5996