TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from I like to useTurbo Tax because it simplifies taxes I was disappointed with Turbo Tax this year. My taxes were rejected, mine, my son's and my daughter's because they could not see the PIN numbers for ID. We had to mail our paperwork. Now I'm told I have to upgrade my computer to use Turbo Tax next year. Why doesn't Turbo Tax write the program so any computer can use it?
Date published: 2021-04-08
Rated 3 out of 5 by from Return rejected because of "duplicate 1099Rs" Turbo tax was little help when the IRS mistakenly rejected my return because of "duplicate 1099Rs". I had 3 1099Rs from the same company, but different account numbers, for the exact same amount. There is no place to enter account numbers for 1099Rs. In addition is was difficult to find the phone number to talk with an actual person. Once I talked with a person I was told that my only option was to submit my return by mail. I've had the same multiple 1099Rs in the past and this is the first time they have been rejected by the IRS
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is stupendous! Great LIVE expert who helped me understand my taxes tremendously! Michelle in Texas was a phenomenal agent she answered all my questions as well as explaining the tax jargon I didn't know.
Date published: 2021-04-08
Rated 5 out of 5 by from Easy but expensive No problems, easy to use, have been a user for many years but price keeps going up
Date published: 2021-04-08
Rated 5 out of 5 by from asks all the questions This is easy to use and will walk you through all the steps.
Date published: 2021-04-08
Rated 4 out of 5 by from Ughhh! Foreign Taxes Paid Entries I had more issues with Turbo Tax this year than in previous. Foreign taxes paid entries were brutal. Seems like this years version fought me on every entry. Endless loops in trying to complete Form 1116. Many requests for known information before being allowed to file.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax live is amazing!! I had a great experience with my live expert. I had an issue where paid back a sign-on bonus from my previous employer and needed help getting those taxes back. They were extremely professional and addressed all of my concerns.
Date published: 2021-04-08
Rated 5 out of 5 by from Live help was awesome the live chat and calls were awesome! I am a new business owner, have w2 income and have a child, so I was worried it would be too much to handle on my own without a tax professional. I feel so powerful knowing it did it on my own!
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax review The product is getting way too expensive to use anymore.
Date published: 2021-04-08
Rated 5 out of 5 by from Excellence overall experience The tax professional was extremely helpful, easy to work with, and knowledgeable. Straightforward answers and clear directions made the process easy and seamless.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 5992
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I like to useTurbo Tax because it simplifies taxes I was disappointed with Turbo Tax this year. My taxes were rejected, mine, my son's and my daughter's because they could not see the PIN numbers for ID. We had to mail our paperwork. Now I'm told I have to upgrade my computer to use Turbo Tax next year. Why doesn't Turbo Tax write the program so any computer can use it?
Date published: 2021-04-08
Rated 3 out of 5 by from Return rejected because of "duplicate 1099Rs" Turbo tax was little help when the IRS mistakenly rejected my return because of "duplicate 1099Rs". I had 3 1099Rs from the same company, but different account numbers, for the exact same amount. There is no place to enter account numbers for 1099Rs. In addition is was difficult to find the phone number to talk with an actual person. Once I talked with a person I was told that my only option was to submit my return by mail. I've had the same multiple 1099Rs in the past and this is the first time they have been rejected by the IRS
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is stupendous! Great LIVE expert who helped me understand my taxes tremendously! Michelle in Texas was a phenomenal agent she answered all my questions as well as explaining the tax jargon I didn't know.
Date published: 2021-04-08
Rated 5 out of 5 by from Easy but expensive No problems, easy to use, have been a user for many years but price keeps going up
Date published: 2021-04-08
Rated 5 out of 5 by from asks all the questions This is easy to use and will walk you through all the steps.
Date published: 2021-04-08
Rated 4 out of 5 by from Ughhh! Foreign Taxes Paid Entries I had more issues with Turbo Tax this year than in previous. Foreign taxes paid entries were brutal. Seems like this years version fought me on every entry. Endless loops in trying to complete Form 1116. Many requests for known information before being allowed to file.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax live is amazing!! I had a great experience with my live expert. I had an issue where paid back a sign-on bonus from my previous employer and needed help getting those taxes back. They were extremely professional and addressed all of my concerns.
Date published: 2021-04-08
Rated 5 out of 5 by from Live help was awesome the live chat and calls were awesome! I am a new business owner, have w2 income and have a child, so I was worried it would be too much to handle on my own without a tax professional. I feel so powerful knowing it did it on my own!
Date published: 2021-04-08
Rated 3 out of 5 by from Turbo tax review The product is getting way too expensive to use anymore.
Date published: 2021-04-08
Rated 5 out of 5 by from Excellence overall experience The tax professional was extremely helpful, easy to work with, and knowledgeable. Straightforward answers and clear directions made the process easy and seamless.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 5992