TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Whoooo! Yaaassss!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Quick and EASY Smooth, easy experience, and surprisingly only took 10 mins!
Date published: 2022-02-28
Rated 4 out of 5 by from Easy Interface, Annoying Self Promotion Turbotax is an easy program for filing taxes, love how it breaks it down simply for you. The only gripe I have is that there are annoying pop-ups in between pages that want you to upgrade to TurboTax Max. Other than that is is great.
Date published: 2022-02-28
Rated 5 out of 5 by from Love TurboTax Makes it easy every year to get our taxes completed!
Date published: 2022-02-28
Rated 1 out of 5 by from This tax season was awful I didn’t understand anything about my taxes this year and called to use the live help, absolutely USELESS. She told me the exact same information I could already see and didn’t explain anything in regards to the questions I had regarding my return from this year and last. I made 1/4 of the money the previous tax year and had almost double in amount refunded. So confused and disappointed in TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Just Excellent. I would recommend using Turbo Tax anytime
Date published: 2022-02-28
Rated 3 out of 5 by from like Turbo Tax but there are issues If the last person, Ben, was not great I was prepared to go elsewhere for my tax filing. Ben was amazing and spent so much time helping me. The previous three people did not seem knowledgeable at all. I was frustrated by the time Ben called The other times I was given a call and then the person was not calling to answer questions but to talk about Turbo Tax products. Then I was told I was going to get another call back Not sure why this was happening but wasted a lot of time. And then the people that called back could not guide me to the right place on Turbo Tax to put my info in. Ben is the only reason I went with Turbo Tax this year. Total confusion before Ben called.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is Intuitive and Comprehensive. The staff available by chat or phone are knowledgeable, helpful and readily available.
Date published: 2022-02-28
Rated 5 out of 5 by from waytogo a1 all the way to perfect --way to go go go go go go
Date published: 2022-02-28
Rated 5 out of 5 by from Works for me No need for Tax expert help but tax return was rejected
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5990
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
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Rated 5 out of 5 by from Whoooo! Yaaassss!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2022-02-28
Rated 5 out of 5 by from Quick and EASY Smooth, easy experience, and surprisingly only took 10 mins!
Date published: 2022-02-28
Rated 4 out of 5 by from Easy Interface, Annoying Self Promotion Turbotax is an easy program for filing taxes, love how it breaks it down simply for you. The only gripe I have is that there are annoying pop-ups in between pages that want you to upgrade to TurboTax Max. Other than that is is great.
Date published: 2022-02-28
Rated 5 out of 5 by from Love TurboTax Makes it easy every year to get our taxes completed!
Date published: 2022-02-28
Rated 1 out of 5 by from This tax season was awful I didn’t understand anything about my taxes this year and called to use the live help, absolutely USELESS. She told me the exact same information I could already see and didn’t explain anything in regards to the questions I had regarding my return from this year and last. I made 1/4 of the money the previous tax year and had almost double in amount refunded. So confused and disappointed in TurboTax.
Date published: 2022-02-28
Rated 5 out of 5 by from Excellent Just Excellent. I would recommend using Turbo Tax anytime
Date published: 2022-02-28
Rated 3 out of 5 by from like Turbo Tax but there are issues If the last person, Ben, was not great I was prepared to go elsewhere for my tax filing. Ben was amazing and spent so much time helping me. The previous three people did not seem knowledgeable at all. I was frustrated by the time Ben called The other times I was given a call and then the person was not calling to answer questions but to talk about Turbo Tax products. Then I was told I was going to get another call back Not sure why this was happening but wasted a lot of time. And then the people that called back could not guide me to the right place on Turbo Tax to put my info in. Ben is the only reason I went with Turbo Tax this year. Total confusion before Ben called.
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is Intuitive and Comprehensive. The staff available by chat or phone are knowledgeable, helpful and readily available.
Date published: 2022-02-28
Rated 5 out of 5 by from waytogo a1 all the way to perfect --way to go go go go go go
Date published: 2022-02-28
Rated 5 out of 5 by from Works for me No need for Tax expert help but tax return was rejected
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5990