TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Turbo Tax had lots of issues I tried to first buy this product online during the Presidents Day sale. I had to send my ID and was declined but yet kept getting emails about my past buying experience. I then purchased the product to download on my computer. It took a bit of time but seemed to work ok. When it came time to put my info in there was a glitch and I could not enter any 1099-R information and a few other boxes. It took 6 hours of working on updates and unclicking things to get the problems corrected. I just lost my husband and had to deal with too many problems.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is great! I strongly recommended this service. Thank you, Turbo Tax!
Date published: 2021-03-16
Rated 5 out of 5 by from Truly the BEST TaxPrep service! I've used a competitor in the past to prepare my taxes, but thanks to a special ran thru Credit Kama I decided to give TurboTax a try. I'm SO THANKFUL I did! I had such a great experience.Filing was quick and easy to understand. I love that they list all deductibles so clearly. They helped me realize that I was eligible for more deductibles than I previously realized! I also got to work with a CPA certified accountant thru TurboTax to double-check my work. They were kind, patient, and helped me identify even MORE deductibles. All in all, TurboTax has a new customer for life - I recommend you join me.
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax is OK I paid for the TurboTax live assistance feature, but it wasn't very helpful. I tried to connect with a live representative through a phone call, I had to wait about 10 minutes to receive the call which was fine, but then there wasn't anyone on the line. I waited on the phone for like 15 minutes for someone to speak to me, but there was literally just silence. I don't really know that it's worth it to spend the extra money for "live" support because it is unreliable.
Date published: 2021-03-16
Rated 5 out of 5 by from So Simple Have used Turbo Tax for years and every year it get's easier and quicker!
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax is Easy I have used Turbo Tax for 6 years and it is easy, the only thing our stimulus checks were not direct deposit not sure if that was for privacy reasons. I had a little bit of trouble understanding the new mexico tax deductions on medical purposes and I didn't understand if I could use the chat box cause it wanted me to update. Another than that it went pretty smooth. Thanks.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome! and New User Friendly I have been using Turbo Tax for my personal Tax Returns for years, this was my first year using it for an LLC. It is a great user friendly product!
Date published: 2021-03-16
Rated 4 out of 5 by from has seem to get a little more complicated it took a lot longer than it did , last year and made less money , cost this year was crazy, waist line broke cost to repair 3800 dollars replace water damaged cabinets , 6500 , sewer line between house city line replaced 4000 bad year for me now tax time
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is a great tool We have used Turbo Tax for over a decade and find it easy to use and very clear in its explanations. I particularly like that it holds the information from the prior year so you can compare current year to the previous year, which helps to point out any major differences.
Date published: 2021-03-16
Rated 5 out of 5 by from very helpful Terri was very helpful and polite, she made an otherwise annoying task pleasant.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5985
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Turbo Tax had lots of issues I tried to first buy this product online during the Presidents Day sale. I had to send my ID and was declined but yet kept getting emails about my past buying experience. I then purchased the product to download on my computer. It took a bit of time but seemed to work ok. When it came time to put my info in there was a glitch and I could not enter any 1099-R information and a few other boxes. It took 6 hours of working on updates and unclicking things to get the problems corrected. I just lost my husband and had to deal with too many problems.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is great! I strongly recommended this service. Thank you, Turbo Tax!
Date published: 2021-03-16
Rated 5 out of 5 by from Truly the BEST TaxPrep service! I've used a competitor in the past to prepare my taxes, but thanks to a special ran thru Credit Kama I decided to give TurboTax a try. I'm SO THANKFUL I did! I had such a great experience.Filing was quick and easy to understand. I love that they list all deductibles so clearly. They helped me realize that I was eligible for more deductibles than I previously realized! I also got to work with a CPA certified accountant thru TurboTax to double-check my work. They were kind, patient, and helped me identify even MORE deductibles. All in all, TurboTax has a new customer for life - I recommend you join me.
Date published: 2021-03-16
Rated 4 out of 5 by from TurboTax is OK I paid for the TurboTax live assistance feature, but it wasn't very helpful. I tried to connect with a live representative through a phone call, I had to wait about 10 minutes to receive the call which was fine, but then there wasn't anyone on the line. I waited on the phone for like 15 minutes for someone to speak to me, but there was literally just silence. I don't really know that it's worth it to spend the extra money for "live" support because it is unreliable.
Date published: 2021-03-16
Rated 5 out of 5 by from So Simple Have used Turbo Tax for years and every year it get's easier and quicker!
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo tax is Easy I have used Turbo Tax for 6 years and it is easy, the only thing our stimulus checks were not direct deposit not sure if that was for privacy reasons. I had a little bit of trouble understanding the new mexico tax deductions on medical purposes and I didn't understand if I could use the chat box cause it wanted me to update. Another than that it went pretty smooth. Thanks.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is Awesome! and New User Friendly I have been using Turbo Tax for my personal Tax Returns for years, this was my first year using it for an LLC. It is a great user friendly product!
Date published: 2021-03-16
Rated 4 out of 5 by from has seem to get a little more complicated it took a lot longer than it did , last year and made less money , cost this year was crazy, waist line broke cost to repair 3800 dollars replace water damaged cabinets , 6500 , sewer line between house city line replaced 4000 bad year for me now tax time
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax is a great tool We have used Turbo Tax for over a decade and find it easy to use and very clear in its explanations. I particularly like that it holds the information from the prior year so you can compare current year to the previous year, which helps to point out any major differences.
Date published: 2021-03-16
Rated 5 out of 5 by from very helpful Terri was very helpful and polite, she made an otherwise annoying task pleasant.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5985