TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Practically Perfect Like Mary Poppins, Turbotax is practically perfect. The only glitch I ran into (and I think I did it last year, too) was to mark "Yes" on having a W-2. Apparently I worked too many years, and can't break this habit. Kept being taken back to that form to fix it. Finally, I had to get a hint on-line. Used the Search function, and got back to the W-2 screen, where I changed my answer to "I don't have a W-2" and then everything worked like a charm. I need a glass of wine.
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes filing a stress-free activity! I found that the wait time to talk (message online) to a TurboTax Specialist was always within 5 to 10 minutes of my request. They were always extremely knowledgeable, informative, and supportive. They also made a point to stay with me until I said I understood what they were explaining to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick and Easy Did my taxes myself it was quick and easy! Thanks Turbo Tax!!!!
Date published: 2021-03-17
Rated 5 out of 5 by from Persistent and polite. Turbotax never failed to assist me with my Annual tax responsibility.
Date published: 2021-03-17
Rated 5 out of 5 by from Tax Helpful, Easy to use and is detailed for people with little experience filing taxes
Date published: 2021-03-17
Rated 1 out of 5 by from ?? Just keeps getting more and more expensive for no reason. $200 in fees?? I'll pass next year
Date published: 2021-03-17
Rated 4 out of 5 by from Easier and Less Expensive than Using an Accountant It was comfortable and not time consuming for my straight-forward taxes. I was not directly taken to the Social Security pension 1099R pages and had to query to get there. I wasted time trying to figure it out. The casual-language, positive cueing helps in completing the forms.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is very easy to use This is very easy to use and provides all the information I need to get it done.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is awesome My first time using Turbo Tax and I found it to be step by step easy to follow.
Date published: 2021-03-17
Rated 5 out of 5 by from Friendly user Got a call back pretty quick and CPA helped to solve my problem.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5978
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Practically Perfect Like Mary Poppins, Turbotax is practically perfect. The only glitch I ran into (and I think I did it last year, too) was to mark "Yes" on having a W-2. Apparently I worked too many years, and can't break this habit. Kept being taken back to that form to fix it. Finally, I had to get a hint on-line. Used the Search function, and got back to the W-2 screen, where I changed my answer to "I don't have a W-2" and then everything worked like a charm. I need a glass of wine.
Date published: 2021-03-17
Rated 5 out of 5 by from TurboTax makes filing a stress-free activity! I found that the wait time to talk (message online) to a TurboTax Specialist was always within 5 to 10 minutes of my request. They were always extremely knowledgeable, informative, and supportive. They also made a point to stay with me until I said I understood what they were explaining to me.
Date published: 2021-03-17
Rated 5 out of 5 by from Quick and Easy Did my taxes myself it was quick and easy! Thanks Turbo Tax!!!!
Date published: 2021-03-17
Rated 5 out of 5 by from Persistent and polite. Turbotax never failed to assist me with my Annual tax responsibility.
Date published: 2021-03-17
Rated 5 out of 5 by from Tax Helpful, Easy to use and is detailed for people with little experience filing taxes
Date published: 2021-03-17
Rated 1 out of 5 by from ?? Just keeps getting more and more expensive for no reason. $200 in fees?? I'll pass next year
Date published: 2021-03-17
Rated 4 out of 5 by from Easier and Less Expensive than Using an Accountant It was comfortable and not time consuming for my straight-forward taxes. I was not directly taken to the Social Security pension 1099R pages and had to query to get there. I wasted time trying to figure it out. The casual-language, positive cueing helps in completing the forms.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is very easy to use This is very easy to use and provides all the information I need to get it done.
Date published: 2021-03-17
Rated 5 out of 5 by from Turbo Tax is awesome My first time using Turbo Tax and I found it to be step by step easy to follow.
Date published: 2021-03-17
Rated 5 out of 5 by from Friendly user Got a call back pretty quick and CPA helped to solve my problem.
Date published: 2021-03-17
All TurboTax® Offerings Reviews - Page 5978