TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from it was mostly easy but some parts were confusing mostly good but confusing what else you want me to say i dont know
Date published: 2021-03-16
Rated 4 out of 5 by from good good I have used TT since late 80's will continue to do so.
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo Tax is the best I have used TT for over 5 years and it gets better each year. Two minor issues: 1) Search response(s) are weak responses to a specific search question and 2) Windows Security update prohibited a file save "as protected file". I was able to clear block but did not anticipate this issue. Thanks Microsoft.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax Excellent Experience Everything went well saving time and money will use again.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax helped with Trust Account Filing for the first year as trustee on a Trust Account, I was nervous. With TurboTax, i was able to walk through the situation in an organized manner. Thanks!
Date published: 2021-03-16
Rated 5 out of 5 by from simple and east Turbo Tax was easy and simple to use, I will come back again next year
Date published: 2021-03-16
Rated 2 out of 5 by from Charges for every thing not free Every thing costs money on this. They advertise free but nothing is actually free on this. Paid 150 dollars will be filling in person next year.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use user friendly ask all the right questions and them reviews constantly
Date published: 2021-03-16
Rated 5 out of 5 by from Tax returns I've used Turbo Tax for the last 20 years. They have always provided me with all the information I need to file my taxes quickly and easily. It's a fantastic product and has always taken good care of me.
Date published: 2021-03-16
Rated 1 out of 5 by from Worst Return with Turbo Tax Bought CD at Sam's Club, installed, did my taxes, but then it needed to update before final review. After an hour plus on hold, was told I need to do a manual update. I asked what if that did not work, but she told me it would. Guess what? Didn't work. Called back again, on hold again. This time I was told I needed to update my computer. I asked what if that did not fix it. He told me that was the issue. Guest what? Didn't work. Called back again, only to find out that on the day taxes are due their customer service office close. Now I had to wait until the next day, on hold, was told I had to do updates as administrator. Did that, and it seemed to work, but then it took me out of my network. I had to search for my file location and finally found it and was able to file. Time for preparing taxes- 2.3 hours; time to do my taxes- 1 hour; time working with TurboTax to update their disc so I could file my taxes- 7.2 hours. Not only that, but now I will likely have to pay about $400 in a late fee due to this. Yes, I should have started earlier on my taxes, but I also expected the product I paid for to work as advertised.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5976
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from it was mostly easy but some parts were confusing mostly good but confusing what else you want me to say i dont know
Date published: 2021-03-16
Rated 4 out of 5 by from good good I have used TT since late 80's will continue to do so.
Date published: 2021-03-16
Rated 4 out of 5 by from Turbo Tax is the best I have used TT for over 5 years and it gets better each year. Two minor issues: 1) Search response(s) are weak responses to a specific search question and 2) Windows Security update prohibited a file save "as protected file". I was able to clear block but did not anticipate this issue. Thanks Microsoft.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax Excellent Experience Everything went well saving time and money will use again.
Date published: 2021-03-16
Rated 5 out of 5 by from Turbo Tax helped with Trust Account Filing for the first year as trustee on a Trust Account, I was nervous. With TurboTax, i was able to walk through the situation in an organized manner. Thanks!
Date published: 2021-03-16
Rated 5 out of 5 by from simple and east Turbo Tax was easy and simple to use, I will come back again next year
Date published: 2021-03-16
Rated 2 out of 5 by from Charges for every thing not free Every thing costs money on this. They advertise free but nothing is actually free on this. Paid 150 dollars will be filling in person next year.
Date published: 2021-03-16
Rated 5 out of 5 by from Easy to use user friendly ask all the right questions and them reviews constantly
Date published: 2021-03-16
Rated 5 out of 5 by from Tax returns I've used Turbo Tax for the last 20 years. They have always provided me with all the information I need to file my taxes quickly and easily. It's a fantastic product and has always taken good care of me.
Date published: 2021-03-16
Rated 1 out of 5 by from Worst Return with Turbo Tax Bought CD at Sam's Club, installed, did my taxes, but then it needed to update before final review. After an hour plus on hold, was told I need to do a manual update. I asked what if that did not work, but she told me it would. Guess what? Didn't work. Called back again, on hold again. This time I was told I needed to update my computer. I asked what if that did not fix it. He told me that was the issue. Guest what? Didn't work. Called back again, only to find out that on the day taxes are due their customer service office close. Now I had to wait until the next day, on hold, was told I had to do updates as administrator. Did that, and it seemed to work, but then it took me out of my network. I had to search for my file location and finally found it and was able to file. Time for preparing taxes- 2.3 hours; time to do my taxes- 1 hour; time working with TurboTax to update their disc so I could file my taxes- 7.2 hours. Not only that, but now I will likely have to pay about $400 in a late fee due to this. Yes, I should have started earlier on my taxes, but I also expected the product I paid for to work as advertised.
Date published: 2021-03-16
All TurboTax® Offerings Reviews - Page 5976