TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from great Have used turbo tax for a number of years. Never a problem with them.
Date published: 2021-04-02
Rated 5 out of 5 by from Fantastic Just the help when I needed it! Latanya was so helpful and kind, I greatly appreciate it!
Date published: 2021-04-02
Rated 5 out of 5 by from Always Improving on a Great Experience! Everything about the user experience is natural and easy... very much like a conversation with a knowledgeable professional. The user interface is responsive and contextually intelligent with data entry. I can appreciate the improvements every year.
Date published: 2021-04-02
Rated 1 out of 5 by from dissatisfied cosumer I thought the service was FREE FREE FREE, BUT AT THE END I WAS CHARGED 165.00. IM LOW INCOME!!!
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax Good experience with Turbo Tax. will probably use again 2022
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax is, awesome The live service was very helpful they answered all my questions
Date published: 2021-04-02
Rated 5 out of 5 by from Love it! Always ready to help and listen to what you need help with!
Date published: 2021-04-02
Rated 4 out of 5 by from Turned out to be a good program. Had a difficult time finding where to import financial data. It would be nice if it stated where this would happen. I didn't think I would be able to import initially. I had a friend who didn't find it and ended up doing it by hand.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is good, could be great In general, TT is easy to use and has clear explanations. For some reason, the updates need to reinstalled each time I use the program, which is quite annoying as we have limited internet access. Some of the data entry area's do not connect. For example, on home mortgage interest that is split between rental and home, the home mortgage interest entry field asks for the total reported interest amount, and does not split out the rental portion, as the program says it does when you are in the rental area. This has always been an issue and it has not been fixed.
Date published: 2021-04-02
Rated 5 out of 5 by from Quick, easy reliable Been using turbotax for years its easy to use and the step by step instructions are helpful.
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 5975
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great Have used turbo tax for a number of years. Never a problem with them.
Date published: 2021-04-02
Rated 5 out of 5 by from Fantastic Just the help when I needed it! Latanya was so helpful and kind, I greatly appreciate it!
Date published: 2021-04-02
Rated 5 out of 5 by from Always Improving on a Great Experience! Everything about the user experience is natural and easy... very much like a conversation with a knowledgeable professional. The user interface is responsive and contextually intelligent with data entry. I can appreciate the improvements every year.
Date published: 2021-04-02
Rated 1 out of 5 by from dissatisfied cosumer I thought the service was FREE FREE FREE, BUT AT THE END I WAS CHARGED 165.00. IM LOW INCOME!!!
Date published: 2021-04-02
Rated 5 out of 5 by from Turbo Tax Good experience with Turbo Tax. will probably use again 2022
Date published: 2021-04-02
Rated 5 out of 5 by from Turbotax is, awesome The live service was very helpful they answered all my questions
Date published: 2021-04-02
Rated 5 out of 5 by from Love it! Always ready to help and listen to what you need help with!
Date published: 2021-04-02
Rated 4 out of 5 by from Turned out to be a good program. Had a difficult time finding where to import financial data. It would be nice if it stated where this would happen. I didn't think I would be able to import initially. I had a friend who didn't find it and ended up doing it by hand.
Date published: 2021-04-02
Rated 4 out of 5 by from Turbo Tax is good, could be great In general, TT is easy to use and has clear explanations. For some reason, the updates need to reinstalled each time I use the program, which is quite annoying as we have limited internet access. Some of the data entry area's do not connect. For example, on home mortgage interest that is split between rental and home, the home mortgage interest entry field asks for the total reported interest amount, and does not split out the rental portion, as the program says it does when you are in the rental area. This has always been an issue and it has not been fixed.
Date published: 2021-04-02
Rated 5 out of 5 by from Quick, easy reliable Been using turbotax for years its easy to use and the step by step instructions are helpful.
Date published: 2021-04-02
All TurboTax® Offerings Reviews - Page 5975