TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from ALWAYS SATISFIED This is my seventh year using Turbotax, and I've never had an issue filing or audit. Just one or two minor "bumps in the road" which were easily resolved with the "Help" feature.
Date published: 2023-01-28
Rated 1 out of 5 by from What a steal...literally Your whole site just doenst work. I would have errors on mac and have to switch pc and they wouldnt happen anymore. transaction history for crypto is a mess. you dont even give the option to delete transactions and the csv file formats you require aren't the ones that the exchanges put out. I had to manually make both of my csv files myself. Then i got to pay you guys 100 dollars even though i had to do hours of excel work because your system doesn't recognize anything. I was on the phone with customer service for an hour asking how to fix a simple transaction i needed to delete and then the lady hung up on me. This doesnt even touch on the phone automated AI robot that tries its very best at every question to not allow you to talk to someone when you need to. a back button would be sweet. Also loved getting slapped with the 40 dollar state filing fee after spending all of my time doing all of that here. im obviously not going to go to another site and do it all over again over 40 dollars but what a swindle this all is. I have done crypto for years and you guys have always been bad, but ive managed. Now your just being crazy. I swear there is less help every year.
Date published: 2023-01-28
Rated 5 out of 5 by from great service great fast easy best time ever doing the taxes thank you
Date published: 2023-01-28
Rated 5 out of 5 by from I Love TurboTax Live agents were very helpful and knew what they were talking about. The ease of the process never changes. This is my 7th time and I am happy about it.
Date published: 2023-01-28
Rated 1 out of 5 by from Not so awesome after all. This is the third time I was rejected because of my I.P pin number and I know it's correct because I received it last year by mail an yet still I'm being rejected what is the problem?
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Is Awesome!!! Everything went smooth no problems. Will continue to use instead of paying a person!
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Been using for years - always easy and stress free!
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is great I had a great experience. The turbo tax guide was very helpful also.
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Experience! I had a bit of difficulty learning the Software and completing the information on my own. I asked my representative for assistance she answered all my questions and concerns.
Date published: 2023-01-28
Rated 5 out of 5 by from Amazing every year Helpful, easy to understand and process. Will be doing our taxes like this forever!!
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 598
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from ALWAYS SATISFIED This is my seventh year using Turbotax, and I've never had an issue filing or audit. Just one or two minor "bumps in the road" which were easily resolved with the "Help" feature.
Date published: 2023-01-28
Rated 1 out of 5 by from What a steal...literally Your whole site just doenst work. I would have errors on mac and have to switch pc and they wouldnt happen anymore. transaction history for crypto is a mess. you dont even give the option to delete transactions and the csv file formats you require aren't the ones that the exchanges put out. I had to manually make both of my csv files myself. Then i got to pay you guys 100 dollars even though i had to do hours of excel work because your system doesn't recognize anything. I was on the phone with customer service for an hour asking how to fix a simple transaction i needed to delete and then the lady hung up on me. This doesnt even touch on the phone automated AI robot that tries its very best at every question to not allow you to talk to someone when you need to. a back button would be sweet. Also loved getting slapped with the 40 dollar state filing fee after spending all of my time doing all of that here. im obviously not going to go to another site and do it all over again over 40 dollars but what a swindle this all is. I have done crypto for years and you guys have always been bad, but ive managed. Now your just being crazy. I swear there is less help every year.
Date published: 2023-01-28
Rated 5 out of 5 by from great service great fast easy best time ever doing the taxes thank you
Date published: 2023-01-28
Rated 5 out of 5 by from I Love TurboTax Live agents were very helpful and knew what they were talking about. The ease of the process never changes. This is my 7th time and I am happy about it.
Date published: 2023-01-28
Rated 1 out of 5 by from Not so awesome after all. This is the third time I was rejected because of my I.P pin number and I know it's correct because I received it last year by mail an yet still I'm being rejected what is the problem?
Date published: 2023-01-28
Rated 5 out of 5 by from TurboTax Is Awesome!!! Everything went smooth no problems. Will continue to use instead of paying a person!
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Been using for years - always easy and stress free!
Date published: 2023-01-28
Rated 5 out of 5 by from Turbo tax is great I had a great experience. The turbo tax guide was very helpful also.
Date published: 2023-01-28
Rated 5 out of 5 by from Awesome Experience! I had a bit of difficulty learning the Software and completing the information on my own. I asked my representative for assistance she answered all my questions and concerns.
Date published: 2023-01-28
Rated 5 out of 5 by from Amazing every year Helpful, easy to understand and process. Will be doing our taxes like this forever!!
Date published: 2023-01-28
All TurboTax® Offerings Reviews - Page 598