TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Turbo Tax is very user friendly. Overall really good! The only suggestion would be when the system says it has found an error and to fill in the box, a little more explanation as to what should go in that box would be helpful.
Date published: 2021-03-18
Rated 5 out of 5 by from Easy as always Every year as always easy, reliable, and fast. thank you
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is very helpful. TurboTax helped me file my first taxes and it was fast and easy. TurboTax Live is an excellent experience and the workers helped.
Date published: 2021-03-18
Rated 5 out of 5 by from Taxes made easy! Turbo Tax makes doing taxes quick, easy on convenient.
Date published: 2021-03-18
Rated 5 out of 5 by from Top notch service! I had some unusual tax cases to cover for, but my agents Georgia and Chuck helped me immensely. I truly recommend this service and applaud you for your tax experts' attention.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Is Awsome I Enjoyed Being Able To Complete my taxes with the step by step format here on Turbo Tax
Date published: 2021-03-18
Rated 5 out of 5 by from Easy to use and very helpful with questions Great way to do your taxes and very cost effective pricing of each product level.
Date published: 2021-03-18
Rated 5 out of 5 by from Very frustrating Very frustrating to wait for call back for half hour
Date published: 2021-03-18
Rated 4 out of 5 by from Not as easy as prior years 1099-B required manual additions to 172 entries imported from J.P. Morgan to indicate sale category, and were listed in random order (dates mixed up, short and long term gains mixed up, funds mixed up). Required searching the paper 1099-B for the correct transaction, clicking through 3 more pages of questions, scrolling down to next entry, repeat ad nauseum... Response from the "Employee Tax Expert" on the support forum just repeated the help file, which called for summarizing and then filling out another form with all the transactions and mailing it - which kind of misses the point of importing data and e-filing. Did not need to do this the past two years. Not happy.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax helped ease the process I had trouble in the beginning but with luck after filing this review it will be accepted by IRS which it hasn't been so far
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5958
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very user friendly. Overall really good! The only suggestion would be when the system says it has found an error and to fill in the box, a little more explanation as to what should go in that box would be helpful.
Date published: 2021-03-18
Rated 5 out of 5 by from Easy as always Every year as always easy, reliable, and fast. thank you
Date published: 2021-03-18
Rated 5 out of 5 by from TurboTax is very helpful. TurboTax helped me file my first taxes and it was fast and easy. TurboTax Live is an excellent experience and the workers helped.
Date published: 2021-03-18
Rated 5 out of 5 by from Taxes made easy! Turbo Tax makes doing taxes quick, easy on convenient.
Date published: 2021-03-18
Rated 5 out of 5 by from Top notch service! I had some unusual tax cases to cover for, but my agents Georgia and Chuck helped me immensely. I truly recommend this service and applaud you for your tax experts' attention.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax Is Awsome I Enjoyed Being Able To Complete my taxes with the step by step format here on Turbo Tax
Date published: 2021-03-18
Rated 5 out of 5 by from Easy to use and very helpful with questions Great way to do your taxes and very cost effective pricing of each product level.
Date published: 2021-03-18
Rated 5 out of 5 by from Very frustrating Very frustrating to wait for call back for half hour
Date published: 2021-03-18
Rated 4 out of 5 by from Not as easy as prior years 1099-B required manual additions to 172 entries imported from J.P. Morgan to indicate sale category, and were listed in random order (dates mixed up, short and long term gains mixed up, funds mixed up). Required searching the paper 1099-B for the correct transaction, clicking through 3 more pages of questions, scrolling down to next entry, repeat ad nauseum... Response from the "Employee Tax Expert" on the support forum just repeated the help file, which called for summarizing and then filling out another form with all the transactions and mailing it - which kind of misses the point of importing data and e-filing. Did not need to do this the past two years. Not happy.
Date published: 2021-03-18
Rated 5 out of 5 by from Turbo Tax helped ease the process I had trouble in the beginning but with luck after filing this review it will be accepted by IRS which it hasn't been so far
Date published: 2021-03-18
All TurboTax® Offerings Reviews - Page 5958